Mercure Parma Centro Stendhal

Having stayed in Stendhal frequently before pandemic, it was just delightful to stay there again. The same room as before, a couple of familiar staff people, warm welcome, the only disappointment was that the lobby bar was closed. However, in essence, the stay was excellent and nostalgic.

Pleasantly surprised when we arrived for check-in. Was informed of the options to use the daily breakfast at an additional charge when used. Was also told that as we were silver status, and that this hotel did not have a bar, that we could help ourselves to on complimentary beverage drink per person per day. Unfortunately the mini bar was never replenished and our room did not have the garbage removed even though the room was cleaned. Our room had air conditioning but could not be properly adjusted. The hotel front desk staff were very polite and attentive. So was Alberto, that worked in the restaurant during the one day we had breakfast. He was very helpful, informative, and had a good sense of humour. This hotel could have received a higher rating if these concerns had been dealt with.

This is a beautiful hotel at an amazing location, in the heart of Parma. The rooms though are rather dated and seem to be poorly maintained. Our aircon could only be switched off by the reception and the water in the shower wouldn't drain properly.

The gentleman helping us with the morning breakfast was super helpful and nice

The location is fantastic close to the train station and the staff amazing. Issues we had. The bar was closed due to post or ongoing COVID concerns so we were allowed one free drink from the room. In 3 days they never restocked. Also had to go downstairs and get coffee to replenish the room. Finally the air conditioner never went below 25C. or at least that was what the thermostat says, but you could not go lower. With the heat this summer, needed to cool off. Alberto (restaurant) and front desk staff great