Bonjour, Valued Guest! Thank you for sharing your experience following your stay at Sofitel Bali Nusa Dua Beach Resort. We are pleased that you found the room spacious and comfortable, although we are saddened to know that some details during your stay did not leave the impression we would have hoped for. More importantly, we are truly concerned to learn about your experience at Toya Beach Bar & Grill. It is saddening to know that this left you feeling so disappointed. Your feedback has been shared with the relevant team for immediate review and follow-up, including the service and communication you experienced during your visit. We hope to have another opportunity to welcome you and provide an experience that feels much more comfortable and well cared for throughout. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! What a pleasure it is to read such a wonderful reflection on your stay at Sofitel Bali Nusa Dua Beach Resort. As a valued Accor member, we are especially grateful to know that your experience with us has been among the finest within the Accor hotels. We are delighted that the beauty of our landscaped gardens and the genuine warmth of our colleagues left such a positive impression. These details are at the heart of the Sofitel experience, and knowing they made your visit so special is incredibly rewarding. Your generous words will certainly be shared with the team as a wonderful source of encouragement. It was our privilege to have you with us, and we look forward to the pleasure of welcoming you back to our little corner of paradise in Nusa Dua. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! We truly value your loyalty as an Accor member and are saddened to learn that your stay at Sofitel Bali Nusa Dua Beach Resort did not fully meet your expectations. Our team is dedicated to delivering exceptional experiences to every guest, and we regret that this was not fully reflected during your visit. We would greatly appreciate any additional details you wish to share so that we can address your concerns thoughtfully. We hope to welcome you back soon for a stay that exceeds your expectations. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort once again and for sharing your experience following your second visit with us. It is always a pleasure to welcome returning guests, and we are delighted to know that you were overall satisfied with your stay. We are pleased that the late check-out added some convenience to your visit, and it is wonderful to hear that Robert’s assistance and Korean language support helped make your communication with our team smooth and comfortable. We truly appreciate your continued preference for Sofitel Bali Nusa Dua Beach Resort and look forward to welcoming you back again for your next visit. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for taking the time to share your lovely feedback following your stay at Sofitel Bali Nusa Dua Beach Resort. We are delighted to know that Ayu’s warm and professional service at Club Millésime contributed to such a happy and enjoyable vacation. It is especially wonderful to hear that her care made such a positive impression and that you are already looking forward to visiting us again. We truly appreciate your kind recognition and will be pleased to share your lovely words with Ayu. We look forward to welcoming you back for another memorable stay. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for taking the time to share your experience following your stay at Sofitel Bali Nusa Dua Beach Resort. We are pleased to know that you enjoyed your time at Club Millésime, as well as your dining experience at Cucina. At the same time, I was saddened to learn about the concerns you encountered during your stay. We place great care in maintaining a clean and comfortable environment throughout the resort, and we have a dedicated pest control team who regularly carries out inspections and preventive measures across the property, not only within the guest rooms but also throughout the surrounding areas. We regret that your experience did not fully reflect the standards we strive to provide. Your feedback is sincerely appreciated and has been shared with the relevant team for immediate review and action. Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide a more comfortable and enjoyable experience. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for taking the time to share such detailed feedback following your stay at Sofitel Bali Nusa Dua Beach Resort. I was saddened to learn that your overall experience did not meet the expectations you had for your visit, particularly during the high season period. We regret the inconvenience you experienced during your time at the pool and beach, as well as the concerns you encountered with the dining and service experiences. We always strive to provide our guests with a comfortable and enjoyable stay, and it is unfortunate that some aspects of your visit did not reflect the experience we aim to deliver. I truly appreciate you bringing these observations to our attention. Your feedback has been carefully noted and shared with the relevant teams for further review and consideration, particularly the points raised regarding the pool and beach facilities, dining experience, and service. Thank you once again for taking the time to share your perspective with us. We value your feedback and hope to have the opportunity to welcome you again and provide an experience that better reflects the standards we strive to maintain. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! It is lovely to know that you found your stay at Sofitel Bali Nusa Dua Beach Resort comfortable and, most importantly, that the prompt assistance and attention to your requests made such a positive impression. We are delighted that these thoughtful touches gave you a sense of what makes a hotel stay truly special. Thank you for sharing such a meaningful reflection on your experience. We hope to have the pleasure of welcoming you back and making your next stay just as comfortable and well cared for. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! We deeply appreciate your loyalty to Accor and for choosing to stay with us at Sofitel Bali Nusa Dua Beach Resort. Knowing that our team was able to contribute to a stay that brought you both comfort and joy means a great deal. Your kind words are a wonderful encouragement to us all, and we look forward to welcoming you back soon for another refined and unforgettable experience. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! We sincerely appreciate you staying at Sofitel Bali Nusa Dua Beach Resort and for your continued loyalty to Accor. It is wonderful to know that your time with us was enjoyable and memorable. Our team takes great pride in ensuring each visit feels relaxing and well cared for. We look forward to the opportunity of welcoming you again in the future. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! As a loyal Accor member, your continued trust is truly valued, and it is wonderful to know that you enjoyed your stay at Sofitel Bali Nusa Dua Beach Resort. We would be delighted to welcome you back again and create even more memorable moments on your next visit. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort and for your continued loyalty as an Accor member. We are delighted to know that you felt comfortable throughout your stay and appreciated the thoughtful service from our team during your arrival and departure. It is also wonderful to hear that you enjoyed the peaceful atmosphere of your room and the convenience of having our dining, beachfront, and leisure experiences within easy reach. Thank you for sharing your experience with us. We truly appreciate your continued support and look forward to welcoming you back for another relaxing stay. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for taking the time to share your experience following your stay at Sofitel Bali Nusa Dua Beach Resort. While we are pleased that the room upgrade was a positive start to your stay, I was saddened to learn that other aspects of your experience fell well short of what you had expected from us. We take your comments regarding the room and breakfast environment, as well as the breakfast and dinner offerings, very seriously. We carry out regular inspections across our guest rooms and resort areas, and it is particularly concerning that your experience did not reflect the standards of comfort, cleanliness, and quality that we strive to provide. Your feedback has been carefully shared with the relevant teams for thorough review and further action. I sincerely appreciate you bringing these concerns to our attention. While I understand that your experience has left you hesitant to return, I hope we may have the opportunity one day to restore your confidence in Sofitel Bali. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! We truly appreciate you choosing Sofitel Bali Nusa Dua Beach Resort and your continued loyalty as an Accor+ Explorer member. I am delighted to know that you enjoyed the friendly service throughout the resort and that this added positively to your stay. I was saddened, however, to learn that your experience at Toya Beach Bar & Grill left you feeling disappointed. I would like to clarify that the Summer BBQ is offered with a 10% Accor+ Explorer discount, while the 30% discount applies to food from the à la carte menu. I regret this distinction was not made clear enough during your visit and that this may have caused some confusion and affected your dining experience. Thank you for bringing this to our attention. I truly hope we will have the pleasure of welcoming you back and have the opportunity to provide you with a much more enjoyable experience next time. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! We are grateful that you chose to stay at Sofitel Bali Nusa Dua Beach Resort and appreciate your loyalty as an Accor member. It is delightful to know that your time with us was enjoyable. Ensuring every stay feels welcoming and memorable is always our priority, and we look forward to welcoming you again in the future. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for your continued support as one of our valued Accor members and for taking the time to share your feedback following your recent stay at Sofitel Bali Nusa Dua Beach Resort. While I am pleased to know you found your guest room comfortable and appreciated the warm hospitality extended by our team, I was saddened to learn that your overall experience did not reflect the level of service and attention to detail we strive to deliver. Please know that we take your feedback seriously, and your comments related to our service have been carefully noted and shared with the relevant team leaders for further review and follow-up as part of our ongoing commitment to enhancing the guest experience. I sincerely hope we will have the opportunity to welcome you back and provide a seamless and memorable stay in the near future. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! It was surprising to learn that your recent experience at Sofitel Bali Nusa Dua Beach Resort did not reflect the level of service we always strive to deliver, particularly as one of our valued Accor members. I sincerely regret the inconveniences you encountered during your stay. Your feedback has been noted carefully and shared with the relevant teams for further review and investigation, as it provides valuable opportunities for us to improve. Thank you for taking the time to share your experience. We hope to have the opportunity to welcome you back and provide the seamless stay that we are always known for. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! It is wonderful to know that you had such a positive experience at Sofitel Bali Nusa Dua Beach Resort and that the excellent service and unique resort facilities stood out during your stay. We also appreciate you sharing your observation regarding the breakfast experience. Our team always strives to provide the best possible experience for our guests, and we were saddened that it did not fully meet your expectations. Your feedback has been noted and shared with the relevant team for further review and action. We truly appreciate your generous feedback and hope to welcome you back for another wonderful stay. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort