소피텔 발리 누사두아 비치 리조트

Visit for Sunday Brunch at Cucina Restaurant, I’m surprised when I asked for the balsamic to the waiter and seem he doesn’t know about it? He just confused and did not follow up tho to my table after I finished all the grissini. It’s a basic thing in Italian restaurant, some people used to eat caprese with touch of balsamic! The waitress also she doesn’t know what kind of gnocchi that she served. When I asked it was potato gnocchi or zucca? She need to come and asked to the chef to get the answer. The spaghetti meet ball in the buffet was serve cold!. During make reservation, the person in charge not even asked for my reservation details such as my telephone number. I have asked them to write my number, and when I arrive, I’m shocked that I’m not in the reservation list. Luckily they have plenty table empty. For 5 star hotel, I hope that the food quality snd service could be better.

Kartika, Krystal and Erica organised a very special birthday surprise for us. So incredibly spoilt. Only day 1 and we are already planning our next visit! Absolutely 5 star service. Thank you everyone at Sofitel

Location and facility for family was great. But.... We expect more from 5 stars hotel in Nusa Dua Bali. We stayed as a family of 3 with one children age 2 years old on 28 November - 1 December 2022. During check in, we were asked to wait till 3 o clock, they promised to whatsapp/call us when it were ready. But until the designated time, they forget to tell us. Which makes us to come again to the receptionist to ask. The breakfast was OK. The staff handling during breakfast was rude, especially to us- the locals. They didnt bother to ask us to seat and didnt even clean up our plates, they only serve the foreign tourist (thats make us very disappointed). Then, there were lots of mosquitoes even though it was still at breakfast time at 7 in the morning which made me and my child bitten by 5-7 mosquitoes. We ordered room service food(RAMEN) Which tastes poor. The soup was dry though it has so much ingredients that didnt fit in the bowl. The small thing that make us unimpressed is the coffee that they give us is instant cheap coffee, which was a disappointment when we compared it to the 4 star hotel that we stay before, they gave us coffee with nesspresso machine. The good thing was the cleaning room service gave us extra water and clean our room perfectly.

The Sofitel Nusa Dua is a great hotel, with so much potential. Existing management need to review their practices to capture the hotels potential. I rarely write negative reviews, however, in this instance I think it’s absolutely necessary. We travelled with family on a Luxury Escapes package in Nov 2022, with three rooms. My niece stayed in a fourth room. The Hotel has great facilities, the Spa is amazing, the Gym is well managed, and Toya the seaside bar/restaurant is really good. Cucina, the hotels Italian flagship restaurant is also really good, with great food, service, value etc. The rooms are generously sized, most with a good outlook, and housekeeping did a great job. Room service was also reasonable. During our stay of 9 days, three of our party of six had food poisoning, we suspect from the breakfast buffet, which is a complete shambles. Check in was incredibly slow, with vouchers not prepared ahead of time. Drivers arranged from the front desk were late to arrive, failed to wait or didn’t even show up… absolutely hopeless! Perhaps the largest negative of our stay was management’s decision to host a large Indian wedding in the Hotel, without informing their other guests in any way whatsoever. A large stage was erected over the pool, rendering large sections of it inaccessible, likewise the pool bar and Cucina. We had to cancel two reservations due to the wedding. On the day prior to the wedding, an event ‘From Bollywood to Hollywood’ was hosted by the Sofitel, with live performances from artists that played at such high volume, most of the hotel guests were irate, with many fleeing the hotel to get away from the noise. The volume on our balcony for the day was 85 decibels. In the room, the noise level was 58 – 62 decibels. We were unable to watch TV, listen to music, read a book, or even hold a conversation. And not a word from management. Attempts to have the noise level reduced all failed. We were also misled by management over the finish time of the event. Attempts to meet with a senior manager post-event also failed. I believe we should have been informed of the event’s potential negative impact by Luxury escapes at the time of the booking. Additionally, Hotel Management made zero effort to inform, pacify or assist it’s guests with the major impact the event had on all of its guests. I am in no way averse to such events; they just need to be managed accordingly. There appears to be a management culture at this hotel of keeping guests uniformed, or misinformed, and it appears to cover most of the hotel. At best, guests are very much a secondary consideration. This management cultural issue needs to be rectified without delay if the hotel is to ever realise its potential.

Hi I’m Sweeta, this morning i’m having so much fun trying my first time boxing in this beautiful gym of Sofitel hotel Nusa Dua Bali. During my gym time, I’m so grateful to meet such a nice person and kind hearted trainer, his name is Bli Bagus. He teach me boxing very nice and full of . He made everyone in the gym feels comfortable and safe. If you need anything, Bli Bagus and other trainer there are always ready to help you anytime. Thank you Sofitel and Bli Bagus for showing me this amazing experience that i will never forget in my life. 🤍 Love, Sweeta