Bonjour, Valued Guest! It is lovely to know that your stay at Sofitel Bali Nusa Dua Beach Resort was made even more comfortable with the thoughtful touches arranged around your late-night departure. We are delighted that the room upgrade, late check-out and access to our Club Millésime and Concierge services added ease and comfort to your experience. Thank you for sharing such a lovely reflection of your stay, and we hope to welcome you back for another relaxing visit. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort and for sharing your feedback with us. We are pleased to know that you had a perfect stay and that our Concierge team was able to assist in resolving the matter during your visit. Your kind recognition is truly appreciated, and we are glad that their assistance contributed positively to your experience. We look forward to welcoming you back to Sofitel Bali Nusa Dua Beach Resort for another wonderful stay. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! There is something truly special about celebrating a milestone in a place where you can simply relax and feel well cared for. Thank you for choosing Sofitel Bali Nusa Dua Beach Resort for your 10th wedding anniversary and for sharing such a heartfelt reflection of your stay. As a valued Accor Platinum member, we are delighted that your arrival through Club Millésime was smooth and that the room upgrade, welcome treats and anniversary cake added a special touch to your celebration. It is wonderful to know that you enjoyed the comfort of your room, the breakfast selection and the Club Millésime experiences throughout your stay. We are especially pleased that your beachside spa treatment on the day of departure gave you a peaceful moment to unwind before continuing your journey. Your kind recognition of Nita, May and Putri is sincerely appreciated. We are delighted that their care and assistance contributed to such a memorable stay, and we will certainly share your thoughtful words with them. Thank you once again for celebrating this special occasion with us. We are truly happy to know that your time at Sofitel Bali Nusa Dua Beach Resort left you looking forward to your next visit, and we will be delighted to welcome you back to Bali for another memorable stay. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort and for sharing such a wonderful reflection of your stay with us. We are delighted to know that your experience was enjoyable from the moments leading up to your arrival through to your departure, and even after leaving the resort. It is lovely to hear that you felt warmly welcomed by our team and enjoyed the comfort of your room and our pool. Knowing that everything came together to make your stay feel so effortless is a wonderful compliment to us. Thank you once again for your kind words. We are truly pleased to have been part of your Bali experience and look forward to welcoming you back to Sofitel Bali Nusa Dua Beach Resort for another perfect stay. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! It is such a pleasure to know that your stay at Sofitel Bali Nusa Dua Beach Resort made you love Sofitel even more. As a valued Accor member, we are especially happy that you enjoyed the warm service from our team, the recognition of your Platinum status, and the time spent at Club Millésime and our restaurants. Thank you for such an enthusiastic recommendation and for sharing your experience with fellow Accor members. We are delighted that Sofitel Bali has become one of your favorite places to stay in Bali, and we hope to see you back with us again soon. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort and for sharing such a thoughtful reflection of your stay. We are delighted to know that your time with us served its purpose as a relaxing getaway, and that you enjoyed the Club Millésime experience, the friendly service and the care we place in maintaining our facilities. It is also wonderful to know that our online communication service made it convenient for you to stay connected with us, and that our team was able to assist in safely returning your belongings after departure. We are pleased that this could be handled smoothly without requiring you to return to the hotel. At the same time, we regret that the response time for your F&B reservations was not as seamless as expected. We appreciate you bringing this to our attention, and your feedback has been shared with the relevant team for further review. Thank you once again for your kind feedback and for recognizing the care behind the guest experience we strive to provide. We hope to have the pleasure of welcoming you back to Sofitel Bali Nusa Dua Beach Resort for another enjoyable and relaxing stay. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort for your family holiday and for sharing your experience with us. We are pleased to know that you found the resort a comfortable place to spend your vacation, with plenty to enjoy within the property. We also appreciate your candid thoughts regarding the dining experience and the Kids Club. We have taken note of your comments on the value of the restaurant offerings, as well as your observation that some of the activities. Your feedback has been shared with the relevant teams for further review and consideration as we continue to look at ways to make our facilities and experiences enjoyable for families. Thank you again for your balanced feedback. We hope to have the pleasure of welcoming you and your family back to Sofitel Bali Nusa Dua Beach Resort for another enjoyable holiday. Sincerely, Azaria Septianne Immanuel Assistant Director of Rooms Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for sharing your experience following your stay at Sofitel Bali Nusa Dua Beach Resort. We are pleased that you found the room spacious and comfortable, although we are saddened to know that some details during your stay did not leave the impression we would have hoped for. More importantly, we are truly concerned to learn about your experience at Toya Beach Bar & Grill. It is saddening to know that this left you feeling so disappointed. Your feedback has been shared with the relevant team for immediate review and follow-up, including the service and communication you experienced during your visit. We hope to have another opportunity to welcome you and provide an experience that feels much more comfortable and well cared for throughout. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! What a pleasure it is to read such a wonderful reflection on your stay at Sofitel Bali Nusa Dua Beach Resort. As a valued Accor member, we are especially grateful to know that your experience with us has been among the finest within the Accor hotels. We are delighted that the beauty of our landscaped gardens and the genuine warmth of our colleagues left such a positive impression. These details are at the heart of the Sofitel experience, and knowing they made your visit so special is incredibly rewarding. Your generous words will certainly be shared with the team as a wonderful source of encouragement. It was our privilege to have you with us, and we look forward to the pleasure of welcoming you back to our little corner of paradise in Nusa Dua. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! We truly value your loyalty as an Accor member and are saddened to learn that your stay at Sofitel Bali Nusa Dua Beach Resort did not fully meet your expectations. Our team is dedicated to delivering exceptional experiences to every guest, and we regret that this was not fully reflected during your visit. We would greatly appreciate any additional details you wish to share so that we can address your concerns thoughtfully. We hope to welcome you back soon for a stay that exceeds your expectations. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort once again and for sharing your experience following your second visit with us. It is always a pleasure to welcome returning guests, and we are delighted to know that you were overall satisfied with your stay. We are pleased that the late check-out added some convenience to your visit, and it is wonderful to hear that Robert’s assistance and Korean language support helped make your communication with our team smooth and comfortable. We truly appreciate your continued preference for Sofitel Bali Nusa Dua Beach Resort and look forward to welcoming you back again for your next visit. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for taking the time to share your lovely feedback following your stay at Sofitel Bali Nusa Dua Beach Resort. We are delighted to know that Ayu’s warm and professional service at Club Millésime contributed to such a happy and enjoyable vacation. It is especially wonderful to hear that her care made such a positive impression and that you are already looking forward to visiting us again. We truly appreciate your kind recognition and will be pleased to share your lovely words with Ayu. We look forward to welcoming you back for another memorable stay. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for taking the time to share your experience following your stay at Sofitel Bali Nusa Dua Beach Resort. We are pleased to know that you enjoyed your time at Club Millésime, as well as your dining experience at Cucina. At the same time, I was saddened to learn about the concerns you encountered during your stay. We place great care in maintaining a clean and comfortable environment throughout the resort, and we have a dedicated pest control team who regularly carries out inspections and preventive measures across the property, not only within the guest rooms but also throughout the surrounding areas. We regret that your experience did not fully reflect the standards we strive to provide. Your feedback is sincerely appreciated and has been shared with the relevant team for immediate review and action. Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide a more comfortable and enjoyable experience. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for taking the time to share such detailed feedback following your stay at Sofitel Bali Nusa Dua Beach Resort. I was saddened to learn that your overall experience did not meet the expectations you had for your visit, particularly during the high season period. We regret the inconvenience you experienced during your time at the pool and beach, as well as the concerns you encountered with the dining and service experiences. We always strive to provide our guests with a comfortable and enjoyable stay, and it is unfortunate that some aspects of your visit did not reflect the experience we aim to deliver. I truly appreciate you bringing these observations to our attention. Your feedback has been carefully noted and shared with the relevant teams for further review and consideration, particularly the points raised regarding the pool and beach facilities, dining experience, and service. Thank you once again for taking the time to share your perspective with us. We value your feedback and hope to have the opportunity to welcome you again and provide an experience that better reflects the standards we strive to maintain. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort