イビス バジェット ホテル エディンバラ パーク(2014年6月オープン) 2 つ星

Dear S26730VKimd, We appreciate you taking the time to share your thoughts, and we’d like to provide some clarity on the points you’ve raised, as we’re committed to ensuring transparency for all our guests. To begin, we understand your concern regarding the parking fee. However, we must highlight that our rate of £5 for 24 hours is prominently displayed on our website and across all booking platforms, including Booking.com. This fee is not only transparent but also among the most competitive in Edinburgh, where parking charges at other hotels are often significantly higher. It’s unfortunate that you felt this wasn’t clear, but the information has always been readily available for guests to review prior to booking. Regarding your comments on our customer service, we find this feedback difficult to align with the circumstances. As you did not proceed with your stay at our hotel, it’s challenging to see how our service could be fairly assessed. Furthermore, when you raised your concerns about the parking fee, we promptly issued a full refund for your booking, a clear reflection of our commitment to addressing guest concerns efficiently. This action alone demonstrates our dedication to fairness, which makes your critique of our service feel somewhat misplaced. We must also address the unfortunate tone used in your interactions with our team. Our staff work tirelessly to provide a professional experience, and the disrespectful comments directed at them were deeply disappointing. It’s difficult to accept such feedback as a fair reflection of our hotel when it stems from an exchange that lacked the courtesy we strive to uphold in all our interactions. Feedback grounded in respect carries far more weight, and we hope future reviews reflect a more balanced perspective. While we’re sorry to hear your booking experience didn’t meet your expectations, we stand confidently by the clarity of our policies, the exceptional value we offer, and the high standard of service our team delivers daily. We remain committed to providing an outstanding experience for all our guests. Best regards, Irmantas, Team Lead

Dear madisonmR610LQ, Thank you for staying with us and taking the time to share your experience! We’re happy to hear that you felt safe, appreciated our location, and found our staff friendly and the food enjoyable. We do understand that the hotel can sometimes be busy and noisy, and we’re glad your noise-canceling headphones helped make your stay comfortable. We hope to welcome you back in the future! Warmest regards, Irmantas, Team Lead

Dear Evija K, Thank you so much for taking the time to share your thoughtful review of your recent stay at ibis budget Edinburgh Park on April 13, 2025. We are truly honored to have had the opportunity to welcome you, and your feedback means the world to us as we strive to create memorable and comfortable experiences for every guest. We’re delighted to hear that you found your stay to be nice and cozy, with a clean room that met your expectations. It’s wonderful to know that the breakfast included in your package was a good addition to your experience, and that our location, close to both the city center and the airport, proved to be convenient for your travels. After a long day of journeying, we’re so pleased that our hotel provided the restful haven you needed. We also appreciate your honest mention of the car park charges. At ibis budget Edinburgh Park, we aim to keep our offerings as economical as possible, and we understand that additional fees can be a concern. Your feedback is incredibly valuable, and I’d like to assure you that we are actively exploring ways to enhance the overall value of our services, including parking options. We are committed to ensuring that every aspect of your stay feels seamless and affordable, and we’ll be reviewing how we can better address this for future guests. Your kind words about the room’s cleanliness and the overall experience warm our hearts! We take great pride in maintaining a high standard of cleanliness, and it’s rewarding to hear that this effort resonated with you. Additionally, we’re thrilled that our location served as a great base for exploring the vibrant city of Edinburgh while also offering easy access to the airport, a balance we know is important for travelers like yourself. As a team, we are always looking for ways to elevate our guests’ experiences, and your suggestion regarding the car park pricing has given us meaningful insight. We will work diligently to find solutions that align with our commitment to affordability and convenience, ensuring that future visits are even more enjoyable! Once again, thank you for choosing ibis budget Edinburgh Park and for sharing such a detailed and constructive review. It was a pleasure to have you as our guest, and we would be overjoyed to welcome you back on your next visit to Edinburgh. Should your travels bring you our way again, please don’t hesitate to reach out directly, I’d be delighted to personally ensure that your stay is nothing short of exceptional. Warmest regards Irmantas, Team Lead

Dear Emily C, Thank you for taking the time to share your experience! We’re really happy to hear that you had a good stay and that our hotel gave you a warm and safe place to rest after your late flight. And, your thoughts on the room and bedding are helpful, we’ll keep them in mind as we continue to improve. It would be a pleasure to welcome you back again, we hope to see you soon! Warmest regards, Irmantas, Ibis Budget Edinburgh Park

Dear Masako Y., Thank you for your wonderful feedback. We are delighted that you enjoyed our convenient location, breakfast buffet, and affordability. It is our pleasure to provide a comfortable stay, and we look forward to welcoming you back on your next visit. Best regards, Rosa ibis budget Edinburgh Park