イビス バジェット ホテル エディンバラ パーク(2014年6月オープン) 2 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,488 件のレビュー

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イビス バジェット ホテル エディンバラ パーク(2014年6月オープン) - Image 4
Edinburgh Business Park, 7 Lochside View, EH12 9DH エディンバラ, イギリス

説明

ホテルのその他の情報

  • Less than ten minutes away from Edinburgh Airport

  • Gyle Centre Tram Stop is located just opposite the hotel

  • Unlimited continental buffet breakfast available

  • Enjoy a selection of drinks and snacks at the on-site café

  • Nearby landmarks include Edinburgh Zoo and Royal Highland centre

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ホテル所在地

イビス バジェット ホテル エディンバラ パーク(2014年6月オープン)

Edinburgh Business Park, 7 Lochside View
EH12 9DH エディンバラ
イギリス

GPS:55.937871, -3.320634

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • 全館禁煙

FRAICHE

24/7 menu approach with hot and cold refreshments (pizza,sandwiches, pastries, etc.) are available whenever you need them

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,488 件のレビュー

トリップアドバイザーの評価  4.0/5  2,024 件のレビュー

Very poor

トリップアドバイザーの評価 2.0/5

Elissa J トリップアドバイザー認証口コミ

Booked 2 nights for myself and my son for his 16th as we were heading into Edinburgh on the Saturday for a ghost Tour .Arrived on the Friday and was very disappointed at the size of the room and the shower was in the room .When we went to bed discovered the bunk bed had no duvet cover reception said we should have asked for this before hand although only discovered when we went to bed at midnight. When I booked also said breakfast was included but when I got up in the morning went down was only continental very disappointing. For £185 per night very poor done stay for the second night checked out and went home .Anyone that's stays here won't return.

Dear Elissa, Thank you for taking the time to share your feedback. We are sorry to hear that your stay didn’t meet your expectations. We strive to provide all our guests with a comfortable and pleasant experience, and we regret that we fell short for you on this occasion. Regarding the continental breakfast, we would like to clarify that the type of breakfast included in your booking is mentioned prior to confirmation in the description of the hotel and in the booking page clicking in the info icon near the breakfast mention. We also want to address the issue with the bunk bed. Before your arrival, we sent a message inviting you to inform us of any special requests, including bedding arrangements. We apologize that this wasn’t as clear as it should have been. Once we received your message after midnight, we did our best to assist by sending housekeeping the next day to prepare the bunk bed and was not accepted, I can understand the first night was uncomfortable to share the double bed with your son, however if flagged the same night our team members would have arranged the bunk bed for you. Pictures of the room type are clear and regarding room size and amenities in the rooms. Should you decide to stay with us again, please feel free to contact us directly with any specific requests so we can ensure everything is prepared to your satisfaction. Kind Regards Rosa, AGM

Friendly staff and clean rooms

トリップアドバイザーの評価 4.0/5

Hunky D トリップアドバイザー認証口コミ

I have stayed here a few times for work, handy for travelling with either the train or tram into Edinburgh. Most recently, the hotel was very busy and quite noisy, even through the night. Nice staff and clean rooms make up for it, bed is always comfy!

Dear 542hunkyd, Thank you so much for taking the time to share your experience with us! We are delighted to hear that you found our staff friendly and our rooms clean. It's wonderful to know that our location has been convenient for your travels, and we're glad you enjoyed the comfort of our beds. We apologize for any noise during your most recent stay, especially since we aim to provide a peaceful and relaxing environment for all our guests. Your feedback is invaluable, and we'll certainly look into ways to improve in this area! We truly appreciate your loyalty and look forward to welcoming you back soon. Please don't hesitate to reach out directly if there's anything specific we can do to make your next stay even more enjoyable! Warmest regards, Irmantas, Team Lead

Poor verging on awful

トリップアドバイザーの評価 1.0/5

ScruffyBadger ビジネス - トリップアドバイザー認証口コミ

Truly dreadful. Quite honestly the poorest Ibis I've ever stayed at. The staff were clearly overworked but that manifested itself in a really bad customer experience. One overworked receptionist who was also the barman. He didn't engage in eye contact with the customer at all. Not once. Any communication was surly and grumpy. No pleasantries, no welcome. Awful. There was a ?supervisor present but he seemed to spend his time chatting to his mate at the reception desk amd actively avoided any customer contact. The rooms are incredibly basic which might be ok if this place lived up to its budget label. A badly fitting toilet door that offers no privacy. A weird bunk bed over the main bed. No sockets by the bed. Yet they're currently charging £233/night (TripAdvisor price 21/08/24). There is damp on the walls and the shower opens into the room, it's like they put a bunk bed in a large bathroom. In the bar if an evening there is no attempt to clear glasses and the bar area is almost inaccessible through a sea if unwashed glasses. The overpriced, not included breakfast is paltry and poor quality, served with an inspiring view of the neighbourhood bin, which sums up this hotel perfectly.

Dear ScruffyBadger, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay. This is certainly not the level of service and quality that we strive to provide to our guests. We understand your concerns regarding the customer service, room conditions, and the bar area, and we assure you that your comments will be taken very seriously. We are committed to addressing these issues with our team to ensure that future guests do not encounter the same inconveniences. Your feedback is invaluable as it helps us identify areas for improvement. We hope that you will consider giving us another opportunity to provide you with the exceptional experience that we aim to deliver. Thank you once again for your review, and we wish you safe travels. Kind regards, Irmantas, Team Lead

Amazing dog friendly at reasonable price

トリップアドバイザーの評価 5.0/5

Chantelle S Solo travel - トリップアドバイザー認証口コミ

This hotel is super dog friendly and the floors don't have carpet in the room which is good when you have a puppy who can have the occasional accident. I used this hotel when I attended a dog show at the Royal Highland showground. My dogs really enjoyed the air con in the room and they also enjoyed the walks around the hotel. it's an amazing hotel.

Dear Chantelle, Thank you for your positive feedback! We are delighted to hear that you and your dogs enjoyed your stay with us. Our hotel is designed to be dog-friendly, with easy-to-clean floors and air conditioning in the rooms. We are glad to hear that your dogs had a great time exploring the hotel surroundings. Warm regards, Irmantas, Team Lead

Convenient Location halfway from Airport to Princess Street

トリップアドバイザーの評価 5.0/5

travelsedona150 トリップアドバイザー認証口コミ

The Ibis Budget hotel was very convenient and easy to access which was the main reason for our selection. Jumping on the tram from the Edinburgh Airport to the Ibis Budget hotel was easy and fast. Having just one night in Edinburgh, we looked for airport convenience and easy access to the center of Edinburgh. Our room was clean and comfortable and contained all the items we needed for a peaceful stay. Front Office Staff was helpful and knowledgeable and we enjoyed the availability of hot tea in the lobby. I would recommend this property to anyone looking for convenience and are on a budget. It did not disappoint.

Dear travelsedona150, Thank you for choosing ibis budget Edinburgh Park. We are delighted to hear that our convenient location and easy access met your expectations. It's great to know that you found our rooms clean, comfortable, and well-equipped for a peaceful stay. We appreciate your kind words about our Front Office Staff. Your recommendation means a lot to us! Warmest regards, Irmantas, Team Lead

との提携 TripAdvisor

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