卡拉拉黄金海岸美居度假酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 4,101 评论

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Palm Meadows Drive, CARRARA, 4211 卡拉拉, 澳大利亚

描述

酒店其他优惠

  • 这个令人放松的度假村坐落在茂盛的热带花园

  • 适合全家住宿，提供免费停车

  • 每间客房都能欣赏到宁静的景致

  • Pet Friendly

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酒店位置

卡拉拉黄金海岸美居度假酒店

Palm Meadows Drive, CARRARA
4211 卡拉拉
澳大利亚

GPS:-28.029533, 153.377278

电话
传真 +61 7 5555 7701

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  4,101 评论

TripAdvisor 评级  4.0/5  1,750 评论

卓越奖 2024

Disappointing stay

Tripadvisor 评级 3.0/5

Hamish F 经 TripAdvisor 认证的评论

While the room served its purpose as a place to rest, the overall experience was quite disappointing. While I certainly don't expect a room upgrade, having shown my loyalty to Accor and earned gold status I would have expected a slightly better room at least. Businesses actively seek loyalty but do little to actually retain it and this is the case here. Room was on ground floor in building 6 and had a very bad damp smell to it the entire time. Little wonder considering the awful shower that ended up with more water on the floor than down the drain. Room itself was quite reasonable and looked to have had some kind of upgrade. Bathroom was dreadful on the other hand and looked like it had never been upgraded since built all those years ago. Unfortunately just another mediocre Australian Accor hotel. Location was OK but with very little around it unless you wanted to play golf the entire time. Certainly wouldn't consider Mercure Gold Coast Resort when next on the Gold Coast.

Disappointed they don’t honour Accor club status benefits.

Tripadvisor 评级 3.0/5

SeekerAus 商务住宿 - 经 TripAdvisor 认证的评论

Did not honour their status program benefits. There was no room upgrade, no welcome gift and wouldn’t accept plus membership discount for food at the bar. There wasn’t a bottle of water or jug in the room and it’s a long walk (especially in the pouring rain) to get back to reception to buy a bottle of water. Overall the experience was very disappointing.

Very disappointing - dirt came out the taps.

Tripadvisor 评级 2.0/5

SydneyJohn64 经 TripAdvisor 认证的评论

Am a Platinum Accor member for the first time and have enjoyed my Accor stays until this one. Staff member at checkin was unhappy at being asked by colleagues to undertake other tasks. Was rolling her eyes and moaning to colleagues - but as I was standing right in front of her I could clearly hear it. After a long day I wanted to have a bath. I noticed the water in the bath was brown and on closer examination I noted there was a lot of dirt/soil in the bathtub. See pics attached. I decided against the bath or even a shower as the amount of dirt was substantial. It was late so mentioned to reception the next morning. Staff member didn’t seem too concerned and never apologised. I got a post stay survey and mentioned this and shared pics - never heard further. Really disappointing and after 10 months of great Accor service across several brands I am disappointed with this. I wouldn’t recommend this hotel.

Finally fixed the issues

Tripadvisor 评级 4.0/5

TonyE165 Couples - 经 TripAdvisor 认证的评论

After staying at this hotel twice a year since 2019 (except 2020/21 Covid), they have finally fixed the bed mattress issues I have complained about for the past 5 years. No more waking up with a sore back from a failing mattress. The resort is back to the standard expected of a Mercure and it was a very comfortable stay.

Dated and limited services but a comfortable room

Tripadvisor 评级 3.0/5

Rex M Couples - 经 TripAdvisor 认证的评论

One night stay. Checkin was smooth. Underground parking was good, but there is quite a walk to take your bags to your room. Note that there are no lifts at this hotel and rooms are up to three floors high with stairs to negotiate. Pools are sadly a bit old and uninviting, with no bar service. The hotel is obviously quite old and in need of a serious makeover - maybe the 1970’s? The room was spacious and comfortable albeit a but tired and with a small balcony. This is very much just basic mid-tiered accommodation at best and unusually ordinary for a Mercure-branded establishment. There are very limited food options and no room service and quite a walk from the room to the main building. Small bar/cafe is really the only option during the day apart from the restaurant which was closed every time we saw it. The hotel website with Accor showed that all eating options were actually closed with no opening hours published, which seemed quite unprofessional and created doubt about whether the hotel was actually fully operating. We opted to make plans to eat outside the hotel. If you are looking for basic accommodation at slightly elevated price, you are fit and happy to fend for yourself as far as food and services are concerned, then it’s probably ok. We however did expect a lot more from a Mercure Hotel though and will be looking at better quality, and lower-priced alternatives in future.

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其他网络用户评价我们的酒店

  • 764 评论 8.3/10 位置
  • 2,144 评论 7/10 房间
  • 2,047 评论 8.5/10 服务
  • 41 评论 4/10 上网
  • 997 评论 7.5/10 舒适度
  • 921 评论 7.1/10 食物
  • 906 评论 6/10 清洁度
  • 626 评论 7.8/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。