Mercure Gold Coast Resort 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.3/5 4.213 comentários

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Mercure Gold Coast Resort - Image 1
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Mercure Gold Coast Resort - Image 4
64 Palm Meadows Drive, CARRARA, 4211 CARRARA, Australia

Descrição

Extras do hotel

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • Conferences and events

  • Pet Friendly

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Localização do hotel

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Telefone
Fax +61 7 5555 7701

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

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Saiba mais

Classificação ALL  4.3/5  4.213 comentários

Classificação no TripAdvisor  4.0/5  1.748 comentários

Certificado de excelência 2024

Very disappointing - dirt came out the taps.

Classificação TripAdvisor 2.0/5

SydneyJohn64 Avaliação certificada TripAdvisor

Am a Platinum Accor member for the first time and have enjoyed my Accor stays until this one. Staff member at checkin was unhappy at being asked by colleagues to undertake other tasks. Was rolling her eyes and moaning to colleagues - but as I was standing right in front of her I could clearly hear it. After a long day I wanted to have a bath. I noticed the water in the bath was brown and on closer examination I noted there was a lot of dirt/soil in the bathtub. See pics attached. I decided against the bath or even a shower as the amount of dirt was substantial. It was late so mentioned to reception the next morning. Staff member didn’t seem too concerned and never apologised. I got a post stay survey and mentioned this and shared pics - never heard further. Really disappointing and after 10 months of great Accor service across several brands I am disappointed with this. I wouldn’t recommend this hotel.

Finally fixed the issues

Classificação TripAdvisor 4.0/5

TonyE165 Romântica - Avaliação certificada TripAdvisor

After staying at this hotel twice a year since 2019 (except 2020/21 Covid), they have finally fixed the bed mattress issues I have complained about for the past 5 years. No more waking up with a sore back from a failing mattress. The resort is back to the standard expected of a Mercure and it was a very comfortable stay.

Dated and limited services but a comfortable room

Classificação TripAdvisor 3.0/5

Rex M Romântica - Avaliação certificada TripAdvisor

One night stay. Checkin was smooth. Underground parking was good, but there is quite a walk to take your bags to your room. Note that there are no lifts at this hotel and rooms are up to three floors high with stairs to negotiate. Pools are sadly a bit old and uninviting, with no bar service. The hotel is obviously quite old and in need of a serious makeover - maybe the 1970’s? The room was spacious and comfortable albeit a but tired and with a small balcony. This is very much just basic mid-tiered accommodation at best and unusually ordinary for a Mercure-branded establishment. There are very limited food options and no room service and quite a walk from the room to the main building. Small bar/cafe is really the only option during the day apart from the restaurant which was closed every time we saw it. The hotel website with Accor showed that all eating options were actually closed with no opening hours published, which seemed quite unprofessional and created doubt about whether the hotel was actually fully operating. We opted to make plans to eat outside the hotel. If you are looking for basic accommodation at slightly elevated price, you are fit and happy to fend for yourself as far as food and services are concerned, then it’s probably ok. We however did expect a lot more from a Mercure Hotel though and will be looking at better quality, and lower-priced alternatives in future.

色々ありそうで、全部がちょっと足りていないリゾート

Classificação TripAdvisor 3.0/5

alpakhan Avaliação certificada TripAdvisor

＜良かった所＞ ・夜はジムが空いている 5日間の滞在中、数回夕方に利用しましたが、多くても2〜3人しか利用していませんでした。 ・地下駐車場完備 9号棟の地下に出入り口があり、駐車台数にも余裕があります。 ・屋外プールが素敵 Oasis Poolは大きく、深い所は150cmほどあります。温かいジャグジーもあり、座る場所もたくさんあるので天気が良ければおすすめです。 ・Kids Hubという子供スペースがある レセプションの隣に独立したスペースがあり、Xboxがプレイできたり（受付でコントローラーを借りて設定をお願いする必要がある）、レトロゲーム が置いてある。 ＜悪かった所＞ ・フロントで待たされることが多い 常時二人ほどしかおらず、一人が電話対応をしているともう一人が全てのゲストの対応をしなければならず、混雑していました。ランドリーマシーンを使うため、硬貨への両替や洗剤を買いに行った際、電話対応中の人しかそれらの対応はできないと言われ、15分以上待ちましたが、団体客のチェックインで行列ができ始めたので諦めて部屋へ帰りました。 ・全体的に設備が不十分 1階のツインルームに宿泊しましたが、部屋に備え付けのアメニティやカトラリー類は必要最低限でした。 三人宿泊でショートグラスが2つ、ティースプーン2本とマグカップ、ワイングラスしか無いのはとても不便でした。せめてフォークやナイフ、お皿が何枚かは必要です。 フェイスタオル（中サイズ）も1枚しか用意されていませんでした。 また、部屋の中に座るスペースがアームチェア一つしか無く、ウェブサイトの写真にあるようなオットマンやフロアランプ、デスクランプもありませんでした。 ジムの受付に人がいたのを見たことが無く、ロッカーの鍵はおろかタオルすら無かったので、着替え室のシャワーなどは使えませんでした。 ・設備の古さ バスタブのコーキングが古くなり隙間だらけになっています。また、ベッドもコイルタイプのマットレスのサポートが弱くなり、沈み込みが激しすぎるので、そろそろマットレスの交換も必要だと感じました。 オアシスプールのプールサイドのタイルが割れている箇所がいくつかあり、裸足で歩いて痛みを感じることがありました。 最後に、プライバシーが気になる方は1階では無く2階以上への宿泊を強くお勧めします。建物の構造上、部屋の裏にゴルフコースや通路がある場合が多く、バルコニーに座っていると歩行者やカートに乗ったゴルファーが頻繁に行き来するのを目にします。

詳細なフィードバックをいただきありがとうございます。屋外プールや地下駐車場の便利さ、Kids Hubエリアを楽しんでいただけたようで嬉しく思います。しかし、フロントでの待ち時間や客室のアメニティの不足、一部の設備の状態についてご不便をおかけしたことをお詫び申し上げます。これらの点は真摯に受け止め、客室の備品や設備の改善に努めてまいります。お客様のご意見は、今後のサービス向上に役立ててまいりますので、またのご来館をお待ちしております。

Muito bom

Classificação TripAdvisor 5.0/5

155_driam Avaliação certificada TripAdvisor

Um dos melhores hotéis que já fiquei. Quarto duplo amplo, cama super confortável, sofá, frigobar, chaleira, café e leite. Máquina de gelo no corredor. Varanda com vista para o campo de golfe. Banheiro espaçoso com banheira, secador de cabelo. No quanto ainda tinha ferro de passar roupa. Super recomendo.

Caro Ádria , obrigado por seu comentário e por nos informar sobre a sua recente estadia no Mercure Gold Coast Resort. Estamos muito satisfeitos em saber que você teve uma estadia agradável e também que você gostou nossas instalações e localização pacífica. Agradecemos a sua recomendação e esperamos vê-lo novamente no futuro.

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 773 comentários 8.2/10 Localização
  • 2.204 comentários 6.8/10 Quarto
  • 2.086 comentários 8.4/10 Serviço
  • 41 comentários 4.2/10 Wifi
  • 1.000 comentários 7.5/10 Conforto
  • 963 comentários 6.8/10 Comida
  • 929 comentários 5.9/10 Limpeza
  • 631 comentários 7.8/10 Café da manhã

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.