Breakfree Diamond Beach 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.1/5 505 comentários

Breakfree Diamond Beach - Image 1
Breakfree Diamond Beach - Image 2
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10 16 Alexandra Avenue, 4218 BROADBEACH, Austrália

Descrição

Extras do hotel

  • A 100 m da praia

  • A 500 m do Pacific Fair (lojas)

  • A 50 m do transporte público

  • Próximo a restaurantes e cafés na área de Broadbeach

  • Whip up an alfresco lunch at the shaded BBQ area

Nossas acomodações

Localização do hotel

Breakfree Diamond Beach

10 16 Alexandra Avenue
4218 BROADBEACH
Austrália

GPS:-28.036189, 153.434223

Telefone
Fax +61 7 5570 2222

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Wi-Fi
  • Ar condicionado
  • Propriedade 100% para não fumantes

Piscina

Head down to the two lagoon pools for a dip or if the water is too cold for your liking soak in the heated rock cave spa.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.1/5  505 comentários

Classificação no TripAdvisor  4.0/5  1.811 comentários

Great location

Classificação TripAdvisor 4.0/5

heather_honings Avaliação certificada TripAdvisor

Great location to mall and easy drive to the theme parks. Facilities were a bit run down but had everything we needed for a week away from home. Spacious rooms, two bathrooms, functional kitchen and laundry. Used the pools multiple times a day. Kids had a great time

Dear HEATHER HONINGS, We very much appreciate your comments regarding your stay at the BreakFree Diamond Beach Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Room below average

Classificação TripAdvisor 3.0/5

GoPlaces06399734942 Viagem com amigos - Avaliação certificada TripAdvisor

Booked in for a 4 night stay, arrived just as the office was about to close and was given key to which we made our way to the room. On arrival, found room in a condition that was far less than satisfactory. Bathroom was covered in black mould all around the door to shower, up the tiled walls, hanging off the soap holder and shower head. rest of room, also less than the standard I have come to know from Accor properties in the past, unclean kitchen area, and nothing to clean with. Called office but was out of hours. Next morning, office sent maintenance and cleaners to room, made some attempt to clean but they then agreed to move us into an upgraded room. An apology in kind offered over the phone but no compensation in any way offered for the sub standard room we had for the first night, ( all 4 nights had been paid for prior to our arrival). On check out, again, no apology offered for the poor room or any mention how to compensate for the one night that was extremely poor. Saying that, there was no follow up from management to see if we were happy with the new room we were given, of which thankfully we were. Don't think we will be back even though the location is convenient and grounds are quite nice.

Dear GoPlaces06399734942, Thank you for taking the time to tell us about your experience at the BreakFree Diamond Beach Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sir, ma’am I understand that you were shown the unit you moved to prior to have been re-allocated to that unit, I apologise if this was not the case on this occasion, In the interest of resolution, we did complementary upgrade you to one of our Deluxe units rather than an alternative standard unit room type that was ordinally booked, again I apologise if this did not meet your expectations I am disappointed that on this occasion this was not up to your expectation however thank you again for your comments we will certainly continue to review and revise our operations if required from your feedback you have kindly shared, Sincerely,

Verry dissatisfied.

Classificação TripAdvisor 1.0/5

Ian R Avaliação certificada TripAdvisor

Lighting switches are poorly set up, bedding was hard and old, lounge was old and uncomfortable, hot water pressure and volume too low. Path cleaning was poor, the same bird droppings were on a specific section of the path for the entire week we were there. Pathway lighting was poor. Renovation works loud and annoying, had to keep doors closed. Failure to advise of renovations when booking. No discount offered for renovation noise discomfort.

Dear Ian Rudd, Thank you for taking the time to tell us about your experience at the BreakFree Diamond Beach Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location super central

Classificação TripAdvisor 5.0/5

Phuong N Avaliação certificada TripAdvisor

Great clean friendly stay. Staff were super helpful. Family friendly area and very nice rooms. Plenty of pool facilities.

Kia Ora phuongnC2467KN, Thank you for your positive feedback, we are delighted that enjoyed your stay and we look forward to hosting you in the near future Kind Regards

Good value units, average facilities, .. 8 days family vacation, I expected more as this is under ACCOR

Classificação TripAdvisor 3.0/5

dave w Avaliação certificada TripAdvisor

160 3 bedroom units resort close to brach & Pacific Fair Mall, (Resort units mainly owned by investors managed thru Accor group.) PROS ---secure gated resort with parking for one car per unit, - self contained units with kitchen, sitting room/dining area. - resort has own pool, BBQ area , play area for children. - Room servicing staff were friendly and helpful. CONS: - Manager lives on site, office closes abt 5pm so late check in etc needs to be arranged before hand.. after hours use intercom to check in and get to yr unit. - staff could be more 'user friendly' - my unit had heavy smoke smell, blankets also smelt.. shower had mould . sitting room double ranch slider door lock needed repairs. .... SUGGEST: - Office could print essential docs (at cost), - Check in and check out should include "welcome letter" and "Thank you for coming etc with check out invoice"

Kia Ora todayinnz, Thank you for your feedback, I'm sorry that this unit did not meet your expectations however unfortunately, Unit 160 is not under our management, Kind Regards

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 217 comentários 9.9/10 Localização
  • 337 comentários 5.5/10 Quarto
  • 117 comentários 6.5/10 Serviço
  • 20 comentários 3.9/10 Wifi
  • 190 comentários 9.2/10 Piscina
  • 144 comentários 3.5/10 Limpeza

Com a tecnologia Trustyou

Nossos outros estabelecimentos nas proximidades

Todos os nossos hotéis em Broadbeach

Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (IVA e taxa turística) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.