Mercure Gold Coast Resort

A really great place to stay. Just beautiful! 2 pools, a terrific gym, sauna, tennis court, bar, restaurant and close to Carrara Stadium. It was affordable too. Rooms are gorgeous and quite separated, so it is quiet. Staff are so helpful and lovely. The perfect place to stay.

We chose this property on price and location as we checked the property market to relocate to the Gold Coast area. Centrally located and inland away from the tourist hot spots the Hotel became a home away from home, one stop shopping with an excellent Restaurant operating 7 days a week. An older property kept in very good condition, large spacious comfortable rooms with an extremely comfortable King bed. The staff from Reception, bar, wait, housekeeping and maintenance could not have been more helpful and attentive. This property oozes what Motels & Hotels should be about , HOSPITALITY 101. Oh, forgot to mention the swimming pools and there’s a golf course (we don’t play). AGAIN HOSPITALITY 101 Jennifer & Michael Bendigo now Gold Coast Sent from my iPhone

I been there for 3 nights from 28th Jan. Being an Accor member, I was given a complementary night and paid for room and breakfast for 2 nights (B&B). The check-in process was smooth. When entered into room, the room looked old with all old flooring at entrance and damaged at some parts. This was not what expected from the photos displayed. Next morning when we went for breakfast, we were told, as it as complimentary stay, breakfast was not included (Understand as I may have missed to read T&C). After some discussion, the last day breakfast was swapped with complimentary stay. Next morning again, when we went for breakfast, we were told, children's included in our reservation were not included for breakfast and that we need to pay. We were approached at the breakfast table by manager and argued that kids are not included. After lot of discussion and to avoid further humiliation in front of other guest and family, I told the manager to charge the kids breakfast to my room which was later charged to my card. After checkout when I emailed the hotel about the issue, the manager confirmed that indeed it was a system issue and it fell through the cracks and as a goodwill he will refund $15. Why did the manager didn't bother to confirm the reservation before confronting? This behaviour is not acceptable.

Good resort style hotel. A little out of the way so own transport beneficial. Highlight was the swimming pool area. The hotel was better than expected and we had no complaints. We had a package which included food and beverage credits. This worked out to be good value.

Siamo stati in questo bellissimo Resort in Gold Coast durante il nostro viaggio di nozze.camere belle e molto ampie.parcheggio gratuito.personale gentile e disponibile per ogni esigenza.ottima anche la colazione.dispone di 2 piscine.