Mantra Sierra Grand 4 stelle

Giudizio clienti (Valutazione ALL) 4.1/5 480 recensioni

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Descrizione

I plus dell'hotel

  • Posizione centrale a Broadbeach

  • A breve distanza a piedi dalle spiagge incontaminate

  • Eccezionale varietà di servizi in stile resort

  • Grandi e ampie camere ben arredate

  • Unità con vista completa dell'oceano disponibili

Le nostre sistemazioni

Suite

Suite con 3 camere da letto e vista oceano

  • 7 persone massimo
  • 140 / 1506 sq ft
  • Biancheria da letto 1 x Letto/i king size e 1 x Letto/i queen size e 2 x Letto singolo/Letti singoli
  • Vista: Vista sull'oceano/sul mare
  • Più alloggi: Balcone

Posizione dell'hotel

Mantra Sierra Grand

22 Surf Parade
4218 BROADBEACH
Australia

Coordinate GPS:-28.034654, 153.431848

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Proprietà 100% non fumatori

2 piscine

Swim in our indoor or outdoor resort-style pools, soak in one of our spas or just bask in the Gold Coast rays on a sun lounge.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.1/5  480 recensioni

Giudizio TripAdvisor  4.0/5  1.547 recensioni

Great Location and Amenities

Punteggio Tripadvisor 3.0/5

Jodie C Recensione certificata TripAdvisor

Staff at all times were extremely welcoming and helpful. The amenities were clean and the spa and pool water of a good temperature. Our only real complaint would be the musty smell on level 7 and inside our room 708. Not sure if it could be a quick fix or a total replacement of the carpet and or lounge suite. We love this hotel but after this visit thought that next time we would only stay if room upgrades have been done.

Dear tyc531, Thank you for your feedback and choosing to stay with us at Mantra Sierra Grand. We're pleased to hear you enjoyed our welcoming staff, clean amenities, and the spa and pool. We appreciate your compliments! It's disappointing that a musty smell from level 7 had made its way into your allocated room. Our modern furnishings are chosen for both style and comfort, so this is surprising and certainly not the experience we aim to provide. We take your concern seriously and will investigate this immediately to identify and resolve this issue. Your comfort is our priority, and we hope to have the opportunity to welcome you back for an improved experience in the future. Sincerely, Rebecca Noyes General Manager

6 Days at Broadbeach May 2024

Punteggio Tripadvisor 5.0/5

kymrw Recensione certificata TripAdvisor

Very pleased to report a great experience with this stay at the Mantra Sierra. Location was good, room (2BR Suite) was superb on every level. Staff were responsive to resolve a few minor requests. Location of this facility provided good walking access to the Exhibition Centre, Restaurants, Beach & Pacific Fair.

Dear Kymrw, Thank you for sharing your wonderful experience with us! We're delighted to hear that you had a great stay and that our 2 bedroom apartment exceeded your expectations. It's fantastic to know that our location served you well and provided convenient access to the Gold Coast Convention Centre, restaurants, the beach, and Pacific Fair. Your kind words about our staff's responsiveness are greatly appreciated. We strive to ensure that every guest has a memorable stay, and it's rewarding to hear that we succeeded in meeting your needs. We look forward to welcoming you back for another enjoyable stay in the future! Sincerely, Rebecca Noyes General Manager

THEY DONT CARE AT ALL about customers

Punteggio Tripadvisor 1.0/5

athinko In famiglia - Recensione certificata TripAdvisor

I booked via all accors, and i don't know how the search was 1 July- 4 July but my booking was 1 - 4 april.. and I just realized at 5 th april that i got send an email about my stay and quickly emailed them with all my proof of travelling where i got my ticket and othe hotels.. THEY JUST DONT CARE AT ALL and just ping ponged u to everywhere... i guess they just want my money without thinking of customer service and I'm so disappointed.. THEY TOOK MY 1400 AUD for nothing and without any consideration... NOT A GOOD SERVICE AT ALL.. and they ruined my mood for holiday..

Dear athinko, We sincerely apologise for the inconvenience and frustration you experienced due to the booking error with the dates when you processed your booking via the booking platform. We regret that this error was not detected until after the dates had passed, which unfortunately prevented us from making timely amendments to your booking. It's disheartening to hear about the mix-up and the subsequent challenges you faced in resolving the issue. We deeply regret any disappointment caused and understand the impact this had on your holiday mood. Please know that your satisfaction is our top priority, and we're committed to providing exceptional customer service. Sincerely, Rebecca Noyes General Manager

great get away and great location

Punteggio Tripadvisor 4.0/5

David Dunk d Recensione certificata TripAdvisor

everything was perfect checkin and out so eazy the room was clean and as described the bed was comfortable the indoor pool and gym were fantastic and a great coffee shop is located at the tram station only a few hundred meters away i will certainly be returning to this hotel again

Dear daviddunkd, Thank you for your review. We're thrilled to hear that you had a wonderful stay with us and that you found the check-in and check-out process to be easy. It's great to know that you enjoyed the cleanliness of your room, the comfort of the bed, and the fantastic facilities including the indoor pool and gym. We're also pleased that you found the location convenient, with a great coffee shop nearby. We truly appreciate your feedback and look forward to welcoming you back to our hotel again in the future. Sincerely, Rebecca Noyes General Manager

Nice Apartment Style Accomodation

Punteggio Tripadvisor 4.0/5

Michael_MandM In coppia - Recensione certificata TripAdvisor

These are moderately priced nice apartments directly opposite Pacific Fair at Broadbeach, and they provide a car parking space for each apartment. There are no restaurants on site, but there are several in the general vicinity including two that are immediately alongside. The only problem we experienced was with wi-fi access codes limiting the number of devices, and as we found out also limiting the downloads with a usage cap. The wi-fi issues wouldn’t have been a problem, except that the mobile reception was very unreliable where we were staying on the 23rd floor. All in all though we were happy with our stay, and appreciative of the assistance the staff were able to offer.

Dear Michael_MandM, Thank you for sharing your experience with us. We're glad to hear that you found our apartments to be moderately priced and conveniently located opposite Pacific Fair at Broadbeach. We're pleased that you appreciated the provision of a car parking space for each apartment and found several dining options nearby. We apologise for the inconvenience you experienced with the Wi-Fi access codes limiting the number of devices and downloads. We understand how this could have been frustrating, especially with unreliable mobile reception on the 23rd floor. Your feedback is valuable, and we will look into improving our Wi-Fi services to provide a better experience for our guests. Nevertheless, we're delighted that overall you were happy with your stay and that our staff were able to assist you effectively. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Sincerely, Rebecca Noyes General Manager

In collaborazione con TripAdvisor

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