Mantra Sierra Grand

Giudizio clienti (Valutazione ALL) 4.1/5 532 recensioni

I plus dell'hotel

  • Posizione centrale a Broadbeach

  • A breve distanza a piedi dalle spiagge incontaminate

  • Eccezionale varietà di servizi in stile resort

  • Grandi e ampie camere ben arredate

  • Unità con vista completa dell'oceano disponibili

Hotel approvato ALLSAFE

Le nostre sistemazioni

Mantra Sierra Grand offers modern and spacious 1, 2 and 3 bedroom fully self contained apartments each featuring contemporary furnishings with some rooms offering panoramic ocean and hinterland views. All rooms offer features including air-conditioning, wireless internet access, full kitchen and laundry facilities.

Posizione dell'hotel

Mantra Sierra Grand

22 Surf Parade

Coordinate GPS:-28.034654, 153.431848

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sintesi
In sede
  • Hotel ad accesso con sedia a rotelle
  • Aria condizionata
  • Wifi

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.1/5  532 recensioni

Giudizio TripAdvisor  4.0/5  1.527 recensioni

Nice hotel good location

Punteggio Tripadvisor 5.0/5

447jackiem Affari - Recensione certificata TripAdvisor

3 nights for a work trip. Clean with good amenities. Pool lonely. Staff helpful. Gold coast light rail works during night with some noise, loud at points. Not in control of hotel and noted on compendium accessed via QR code. Would recommend for central location in gold coast. Close to shops and restaurants.

I would definitely recommend it to anyone visiting broadbeach.

Punteggio Tripadvisor 5.0/5

Stamati P In famiglia - Recensione certificata TripAdvisor

The Mantra Sierra Grand Broadbeach Hotel is a great place to stay! The staff is friendly and helpful, the location is perfect, and the amenities are just what you need. The room could use an update, but it is very clean and provides great value for your money. Broadbeach is a great location with plenty of things to do, and the hotel is within walking distance of wherever you need to go. I would definitely recommend this hotel to anyone visiting Broadbeach!

Dear Stamati P, Thank you for sharing such a glowing review of your recent stay at Mantra Sierra Grand. We are delighted to read that the resort had all you could ask for to accommodate your holiday needs. We really appreciate you sharing your holiday experience for fellow travellers on your wonderful stay with our resort. We are so pleased to read that you were able to relax and enjoy the resort facilities and found our team here at Sierra Grand to have provided great customer care and support. Thank you for allowing us to be your first choice when staying in Broadbeach on the Gold Coast. Sincerely, Rebecca Noyes General Manager

Nice place to stay

Punteggio Tripadvisor 3.0/5

millie5757 In famiglia - Recensione certificata TripAdvisor

Pros: - beautiful view of the city. - Good supply of appliances. - Great location! Perfect walking distance from the shopping centre and lots of restaurants/cafes. - Pool was lovely! - Staff were very nice! Cons: - sliding door for balcony was completely off when we entered our room. Huge OHS hazard. Took an hour for someone to come up and fix it after we spent 15min trying to get through on the phone. The lady and security guard came to assist us and were very apologetic and kind. We were then moved to a different room on our second day of stay. However a different sliding door in the second room managed to come off when we opened it which was a hazard. - Wifi code they provided us didn’t work. Gave us two new wifi codes on the second day. - Car park is confusing and it was a challenge to find our designated parks. - Only one key per room so for a family of 5 with 4 adults was a challenge. Eventually we were able to get 2 keys. - Only provided us with 4 towels even though there were 5 of us so we asked for another which they said would be taken to our room but wasn’t. - Road night works on the main street below so was noisy the whole night. - you can also hear every car drive past so again, quite noisy at night. - Not much toilet paper provided for 5 people week stay. - The aircon was quite uneven eg. One room it would get really warm at night and the other freezing cold. - Beds were a little firm.

Dear millie5757, Thank you for choosing to stay with us on your most recent visit to the Gold Coast. We are so pleased that you found Mantra Sierra Grand to offer stunning views and that you enjoyed our service, central location and our facilities. We do pride ourselves on our dedication to provide well maintained, clean apartments and I am truly saddened that your stay was met with some in room challenges. The concerns you have raised are certainly not our normal high standard and have been attended to ensure that the expected quality level in our apartments is upheld. Thank you again for sharing your review and we do sincerely hope that you may give our beautiful resort another chance when you next holiday to the Gold Coast. As noted in your review we do have spectacular facilities and with the upgrades currently being undertaken in our rooms we are working towards our goal of being a favourite here in Broadbeach. Sincerely, Rebecca Noyes General Manager

Great location, spacious apartment, attention needed

Punteggio Tripadvisor 4.0/5

melsJ6712TA In famiglia - Recensione certificata TripAdvisor

Overall a great place to stay in Broadbeach. A short walk to Pacific Fair, local shops and dining. Room needs to have a little maintenance performed and a thorough clean, but overall we were happy with it. In terms of maintenance, in one of the bedrooms the ceiling fan was broken, and one of the windows would not shut (which would have concerned me if my children were young), the door to the patio would not lock (again, concerning for young children), and some other things were worn/broken in the kitchen/bathrooms. A little more attention would have been appreciated re cleanliness - the bathroom shower screen was very clouded, dirty dishes put back in the cupboards and drawers, and there was no body soap in the built-in shower pump, but lotion instead, and the hand soap in the bathroom ran out (we were only there for four days and would suggest these should be checked/topped up prior to each guest arriving). Still nothing that made it unlivable for us, but it's the little things that make a difference between ok and wow. Loved the space throughout, kitchen/dining/lounge setup was lovely, and the master bedroom/walk-through robe very comfortable (aside from the matress and pillow - if you are used to firm, get ready to sleep on a marshmallow!). Would stay again.

Dear melsJ6712TA, Thank you for taking the time to leave us your post-stay feedback! I am glad you enjoyed the expansive layout of our apartments and that our central location was a great fit for your holiday needs. We are sincerely sorry that we seemed to have fallen short in some areas surrounding your stay. We can provide full assurance that these have been addressed with our executive management team to ensure that this was an isolated occurrence. Thank you again for taking the time to share your review and we hope to have the opportunity to welcome you back again in the future. Sincerely, Rebecca Noyes General Manager

Great Location

Punteggio Tripadvisor 4.0/5

Zeddog Da solo - Recensione certificata TripAdvisor

Accor Plus member, thanked for my loyalty and given high floor (24) as requested. Located on a corner directly opposite both Pacific Fair (major shopping centre) and the GC Star Casino - this is good property, not far from the beach. Stayed to attend a concert at the GC Convention and Exhibition Centre, this was about a 15 minute walk along the highway - so close and convenient. Weather (for the first day of summer) was atrocious, rainy, windy and cold ..... still, the location helped to get to and from the venue quite quickly. The room (2408) was clean, tidy and well appointed - would be great for a long stay, with dishwasher, full size fridge, kitchen facilities and dishes, glasses etc. The one problem is the noise - there is construction over the road (light rail extension I believe) as well as the road noise from being on a major intersection. If you are a light sleeper, bring earplugs - you will need them. Another surprising aspect of this hotel was the response to issues. I was there on a Thursday afternoon and about 4pm noticed that a dog was barking loudly from the floor below. I had all the doors closed and it was still loud. It went on continuously for over 45 minutes and when I stepped out on the balcony, I could tell it was a dog that had been put out on a balcony and then ignored (or the owners had gone out and didn't want to leave it inside). I rang the reception, not expecting too much - as the building is part rental apartment/hotel and part residential - I didn't think they'd really be able to do anything.... However, after telling me they'd knock on the door and see if they could get a resolution ... about 10 minutes later, the dog stopped barking and peace reigned again. I was very happily surprised by this. Thank you !! All in all, as long as you have earplugs, this is a comfortable and well appointed accommodation in Broadbeach. *** If you like Indian food, Saffron at the front of the building is fantastic - very very very busy (book ahead) and great food, moderately priced.

Dear Zeddog, Thank you so much for taking the time to write such an informative review following your recent stat with us at Mantra Sierra Grand. We are so pleased that you had an enjoyable stay with us and the property catered well for your holiday needs. We can confirm that the night construction works are due to finish shortly. These are being completed by the council as part of the light rail extension works. We do apologise for any inconvenience that this caused during your stay. Thank you again for sharing your review and we hope to have the opportunity to welcome you back for another great stay with us again soon. Sincerely, Rebecca Noyes General Manager

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