Novotel Istanbul Bosphorus

Turkish hospitality as it should be. Friendly staff, Good Beverage and a great breakfast with a view over the Bosporus. Clean and modern rooms, comfortable beds and tourists must-have-seen in walking distance. I will definitely come back.

We stayed here with a tour group in July. Honestly, it was the best hotel for the entire tour. It was situated in a very convenient spot - walking distance to loads of restaurants in one direction and the Galata Bridge in the other. The Spice Market is right on the other side of the bridge and there is apparently a way to get the tram on the hotel side of the bridge (we never figured that out, but got off at the Spice Market which worked for us). Being close to the tram makes most of Old Istanbul easily accessible, but the hotel is in a quieter location. The food was amazing! We had a wonderful dinner buffet on our first night and the breakfast buffet was enormous. The staff was helpful and the rooms were clean. If we go back to Istanbul, we will definitely stay here again.

The hotel is clean, the location is very nice. The staff are very friendly, especially Mustafa from the reception took great care of us. Our luggage was lost at the airport, he helped us a lot in finding it and bringing it to the hotel, our holiday started badly, but thanks to him, the problem was solved.

Stayed 9 days in Novotel Bosphorus with other colleagues for workshops. Very clean and quiet room (mine was on the "back" side, so it was very quiet), with comfortable bed, free drinking water. Breakfast and lunch were excellent with so many varieties. Very friendly and helpful staff especially we have asked for printing and scanning documentation for the workshop. Small but great gym and swimming pool with sauna - I had good relaxing evening. We were also in Novotel once the uneasy event happened in Istiklal Caddesi; the hotel staff were putting great security and safety measures - we felt very safe!

I stayed at this hotel from 29th October to 4th November. Will start with the good point. I got a room facing the Galata tower which was amazing at night time. The cleaning was top notch and the breakfast team were amazing and the view from the rooftop was beautiful especially during sunrise. The concierge were helpful in giving me direction when it wasn’t necessary to use a cab and overall polite. Now the bad point were the check in team, my husband made the reservation and requested for early check in which he got affirmative response, the reservation also included breakfast. I arrived around 10:30 am and I was informed that there wasn’t any room available! Fair enough it was the republic day and the hotel was fully booked. However the reception was so non challant as to where I could stay before then. I sat at the lounge area to stretch my legs and after about an hour a cleaner comes to wake me up saying that the throw pillow on the chair fell. He was very aggressive as if he was going to fight with me. After this I walked outside to some cafes and had something to eat. I returned by 1pm and still no available room. I decided to walk around again. By 2:25pm I got a room but the reception informed me that breakfast wasn’t included in my room. I was perplexed!!! After making payment of 1,470 usd!!!! For 6 nights. I asked him to check because my husband surely made the reservation with breakfast. He was adamant that there wasn’t any breakfast and I have to pay. Probably because I am black he thought I can’t afford the breakfast. I was so tired at the point and I just needed to rest. I went to bed and by the next morning I had no breakfast. By evening I called my husband to complain and he insisted the reservation included breakfast! Behold I went back to the reception to complain and I was told it included breakfast. Yet no one called my room to inform me about the mix up! No refunded for the days I missed breakfast. This was so upsetting and killed the happy moment I wanted at the hotel. As I said over all the cleaning, breakfast team and concierge were helpful but the reception team need to do better.