Novotel Samator Surabaya Timur 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.5/5 859 أراء

Novotel Samator Surabaya Timur - Image 1
Novotel Samator Surabaya Timur - Image 2
Novotel Samator Surabaya Timur - Image 3
Novotel Samator Surabaya Timur - Image 4

الوصف

خدمات الفندق الإضافية

  • 261 rooms & suites, including Superior, Deluxe, Suite, and Executive Suites room types.

  • Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge

  • InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom

  • A Grand Ballroom and 10 functional rooms

  • Web Corner on a Mac | Hi-speed WiFi internet connection in all hotel area

الإقامات المتوفرة لدينا

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موقع الفندق

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298 SURABAYA
Indonesia

نظام تحديد المواقع العالمي (GPS):-7.310807, 112.77313

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • خدمة نقل بالحافلة
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • خدمة الغرف

FOOD EXCHANGE

Food Exchange by Novotel offers international buffet and a la carte options, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.5/5  859 أراء

تقييم TripAdvisor  5.0/5  1,668 أراء

Amazing hotel and services.

ملاحظة Tripadvisor 5.0/5

Arif B تقييم TripAdvisor المعتمد

Everythings is amazing, from Guest Relation Officer, In Dining Room, Pool is clean, fitness center tool complete, Afternoon Tea, Breakfast menu, welcome drink, especially for Pak Juan, Bu Ramutya, Bu Aini, Bu Anggi for Happy Birthday Surprise.

Good experience

ملاحظة Tripadvisor 5.0/5

Lian N تقييم TripAdvisor المعتمد

A pleasant stay here everything was good but if the services can be faster would be perfect Food is very nice! And the driver who send us to airport is nice his name is Rahman A pleasant stay here everything was good but if the services can be faster would be perfect Food is very nice! And the driver who send us to airport is nice his name is Rahman

Obviously great

ملاحظة Tripadvisor 5.0/5

noeljakarta المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

Obviously great hotel to stay, I always have memorable moment when I'm back to this hotel, exaggerated service dan no regret about their breakfast or coffee... Amazing room service, they have a lot of promotion, the hotel also have fancy coffee house called parigie coffee, good quality with affordable price

Dear noeljakarta, Thank you for sharing your positive experience! We are delighted to hear that you always have memorable moments at Novotel Samator Surabaya Timur. Your kind words about our services, room quality, and Parigie Coffee House are truly appreciated. We look forward to welcoming you back with more promotions in the future. Best Regards, David Kalalo General Manager

Good stay

ملاحظة Tripadvisor 5.0/5

Valen L تقييم TripAdvisor المعتمد

Very good hotel with reasonable price. Breakfast also have variety of options with good quality. I love their indonesian dish and some western food options as well. Located in surabaya timur with 30 mins drive to PTC. Thanks pak rahman for the warm assistance!

Dear Valen, Thank you for your positive review. We are delighted to hear that you enjoyed our hotel, breakfast options, and service. We appreciate your kind words and look forward to welcoming you back soon. Best Regards, David Kalalo General Manager

Consistently Disappointing Service at Novotel Samator Surabaya

ملاحظة Tripadvisor 2.0/5

Andik D تقييم TripAdvisor المعتمد

I’ve been repeatedly disappointed with the service at Novotel Samator Surabaya. The staff often seems slow and there’s frequent miscommunication, particularly at the front desk, where customer service is noticeably sluggish. Over the past two weeks in October 2024, I stayed at the hotel every Thursday until saturday, and each stay was underwhelming. This was true for both even the standard room or the suite room - there was no difference in the level of service.

Dear Andikd2023, Thank you for sharing your feedback regarding your recent stays at Novotel Samator Surabaya. We sincerely apologize for the disappointing service you experienced, especially at the front desk. Rest assured, we have taken note of your concerns and will address the issues internally to improve our customer service efficiency and communication. Your feedback is invaluable to us, and we appreciate the opportunity to enhance the quality of service for all our guests. Best Regards, David Kalalo General Manager

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 275 أراء 7.5/10 الموقع
  • 763 أراء 8.6/10 الغرفة
  • 682 أراء 8.5/10 الخدمة
  • 16 أراء 4.8/10 إنترنت
  • 419 أراء 7.4/10 المطاعم
  • 416 أراء 8.6/10 مستوى النظافة
  • 301 أراء 8.3/10 الإفطار
  • 268 أراء 8.6/10 مستوى الراحة

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