Mercure Santiago Centro

Catatan tamu Avis (Peringkat ALL) 4.4/5 941 ulasan

Jaminan Harga
Terbaik
Mercure Santiago Centro - Image 1
Mercure Santiago Centro - Image 2
Mercure Santiago Centro - Image 3
Mercure Santiago Centro - Image 4
Avda Lib Bernardo O'Higgins,632, Santiago Centro, 8330066 SANTIAGO, Chile

Deskripsi

Keistimewaan hotel

  • Berlokasi strategis di pusat Santiago

  • Hotel kami menawarkan berbagai opsi hiburan

  • Gratis untuk anak berusia di bawah 12 tahun

  • Mercure Santiago Centro menghemat waktu berkat lokasinya yang strategis

  • Hotel ramah hewan peliharaan! Hanya mengizinkan hewan peliharaan dengan bobot hingga 10 kg.

Akomodasi kami

Lokasi hotel

Mercure Santiago Centro

Avda Lib Bernardo O'Higgins,632, Santiago Centro
8330066 SANTIAGO
Chile

GPS:-33.442807, -70.645634

Telepon
Fax +56 2 2595 6600

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

AMARANTO

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Peringkat ALL  4.4/5  941 ulasan

Peringkat TripAdvisor  4.0/5  1.442 ulasan

Mercure Santiago

Catatan Tripadvisor 4.0/5

mef a Bisnis - Ulasan TripAdvisor tersertifikasi

The employees at the reception don't know English well and they were also not ready to listen.To check in took more then 1 hour because of that.

Would not return

Catatan Tripadvisor 3.0/5

straller Ulasan TripAdvisor tersertifikasi

The hotel is in a central location on a very busy street and is safe during the day but even the hotel staff suggest you not walk too far at night - take a cab instead. The hotel has a security guard at the entrance. We arrived very early morning and were advised our room might be ready in 2 hours....we returned, not ready for another 2 hours, still not ready and even after the normal check in time, we had to wait an additional 1 1/2 hours. No apology for the dely, no offer of a free drink etc. In fairness, they did say early check in may not occur but if they had said our room wouldn't be ready for 8 hours we would have gone and toured the city. The room we had was on a high floor but you could still hear city noises - think NYC. Room size was fine, room was clean so no complaints there. The pool is on the roof top and not very big for the size of the hotel. We dined at the hotel restaurant our first night and had excellent service and the food was good overall. We returned another night and had a horrible dinner - service was extremely slow, 2 of the dinners that were served (in a group of 6 people) were uneatable. The server we had the first night saw us waiting and came over to apologize - she also had the manager come to our table and translated for the manager - no offer of of a free drink, dessert etc to compensate for the lenghty service delay and 2 of our group didn't have dinner. Very unsatsifactory service! Breakfast was included and was good overall - nice variety but get there early as they close up everything at their closing time - no chance to get food one minute later. The price was reasonable but next time would pay more for hopefully better service.

Dear Straller, Thank you for taking the time to tell us about your experience at the Mercure Santiago. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Ramón Silva Gerente

Ok hotel, but I won’t return.

Catatan Tripadvisor 3.0/5

ryanrpcv Solo travel - Ulasan TripAdvisor tersertifikasi

Overall, the hotel is ok. The receptionist was attentive and the room was comfortable. It is in walking distance to restaurants and tourist attractions. The security guard was weird with me. He always had a comment that didn’t make sense. For example, check out is 12pm. I entered the hotel at 11am and he decided to remind me about the checkout time. Why was I so special? It wasn’t like he was going to help me with my luggage. On other occasions, I noticed he would converse with other guests, but not me. Due to his behavior with me, I won’t be staying at this hotel again. Thank god I changed hotel.

Dear Ryan; Thank you for staying at Mercure Santiago on your las visit. Allow me to extend my apologies for the inconvenience regarding the security staff. Certainly, that is not the type of service that Accor wants to provide to our distinguished guests. I can ensure that corrective actions have been taking in order to avoid the reoccurrence of the situation. I hope we will have the opportunity to demonstrate our hospitality in the near future. faithfully

Very good location

Catatan Tripadvisor 5.0/5

SilverFang13 Ulasan TripAdvisor tersertifikasi

Mercure Hotel Santiago Centro / Mercure Santiago Centro (room 909) +Good big room in the heart of everything, shopping and restaurants. +Wi-fi, air-condition, refrigerator, safe box, hair dryer in the room, dont know if reception have iron to use. +2 free water bottles. +/- Breakfast was not included, so dont know how it was. Gym and swimming pool, dont know if its free. From airport to hotel with TRANSVIP.cl it cost 47.3 CLP (51 USD) for return-ticket, 20min drive from airport. Elevator can be full because so many prople is staying there, so need to wait.

Dear SilverFang13 Thank you for staying at Mercure Santiago and for taking the time to give us your feedback. We hope to see you again in the near future. best regards, Juan Ramon Silva - Hotel manager

Decent for the price

Catatan Tripadvisor 4.0/5

missayef Couples - Ulasan TripAdvisor tersertifikasi

Hotel, food and pool were decent for the price, neighborhood was a bit sketchy at night. The location was great during the day though. Overall was moderate pleased with the stay, would maybe look at staying somewhere a bit more upmarket in a safer location in future.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 877 ulasan 8.4/10 Lokasi
  • 1.014 ulasan 7.3/10 Kamar
  • 1.015 ulasan 7.7/10 Pelayanan
  • 36 ulasan 5.4/10 Internet
  • 544 ulasan 6.6/10 Sarapan
  • 371 ulasan 7.6/10 Kebersihan
  • 229 ulasan 4.5/10 Kesepadanan nilai

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Properti kami yang lain di sekitar

Semua hotel kami di Santiago

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.