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Mercure Milton Keynes Hotel 4 stars

Customer review rating 4.3/5 3,111 reviews

ALLSAFE approved hotel

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Mercure Milton Keynes Hotel
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+ 13 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • The most accessible hotel in the area with the most comfortable beds in town

  • Near Woburn Safari, Gulliver's Land, Silverstone, Bletchley Park and Centre MK

  • 103 modern guest rooms with golf course views, connecting rooms available and free car parking

  • Fully equipped meeting room, break out areas, Hotel Bar & Restaurant with free unlimited Wi-Fi

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Boutique Gourmande
  • Porter
Catering
  • Breakfast Paying
Leisure and activities
  • Fitness centre
  • Outdoor playground for children
  • Golf Paying
Business services
  • 8 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Milton Keynes Hotel

The Approach
Two Mile Ash
MK8 8LY milton keynes
united kingdom

Tel: +441908561666

Fax: (+44)190/8568303

Check-in from 14h00

Check out up to 12h00

  • ARRIVA BUS :  NO 4 TWO MILE ASH

  • By plane

    LHR HEATHROW At 95.2km / 59.15 miles

  • By plane

    LONDON LUTON At 44km / 27.34 miles

  • By train

    MILTON KEYNES At 4.5km / 2.8 miles

GPS :52.044876, -0.807678

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 177

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Milton Keynes Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,111 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,366 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Calm environment

Customer review rating 5.0/5

Happy S. Families - 14/07/2021 Confirmed reviews ALL

We are regular visitors. Who appreciate consistency rooms clean and fresh,staff accomodating

Dear Mary R., We very much appreciate your comments regarding your S. at the Mercure Milton Keynes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you again very soon and wish you well in the meantime. Sincerely, Nick Goodman General Manager

exellent stay

Customer review rating 4.5/5

Steve M. Couples - 13/07/2021 Confirmed reviews ALL

great staff, clean hotel and exellent room, everything worked as should

Dear steve m., We very much appreciate your comments regarding your stay at the Mercure Milton Keynes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to hopefully welcoming you again very soon and wish you well in the meantime. Sincerely, Nick Goodman General Manager

Well located, Friendly staff

Customer review rating 4.5/5

A M. Couples - 13/07/2021 Confirmed reviews ALL

Very welcoming, friendly staff , we always stay at Mercure whenever we have a function/event to attend in Milton Keynes.

Dear Antonietta M., We very much appreciate your comments regarding your stay at the Mercure Milton Keynes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your feedback regarding having breakfast outside and we will ensure this is an option for your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you again very soon and wish you well in the meantime. Sincerely, Nick Goodman General Manager

Well located

Customer review rating 3.5/5

Tracy V. Friends - 13/07/2021 Confirmed reviews ALL

It was clean tidy and friendly. , beds excellent and comfortable.

Dear Daniel W., We very much appreciate your comments regarding your stay at the Mercure Milton Keynes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also appreciate your comments regarding the WIFI and f&b offering. We can confirm our food and beverage service is available and we hope you have the opportunity to dine with us on your next visit. With regards to the WIFI we apologise for the issues you faced on your visit. We have been having some glitches but these should now all be resolved. Thank you again for sharing your experience. We look forward to hopefully welcoming you again and wish you well in the meantime. Sincerely, Nick Goodman General Manager
Customer review rating 4.0/5

Anonymous Families - 11/07/2021 Confirmed reviews ALL

Nice

Dear Alpha Madibu M., We very much appreciate your comments regarding your stay at the Mercure Milton Keynes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you again very soon. Sincerely, Nick Goodman General Manager
Customer review rating 5.0/5

Andrea U. Families - 10/07/2021 Confirmed reviews ALL

Very friendly and the staff goes the extra mile. I have found the reception staff to be extremely helpful and very determined to ensure you enjoy your stay.

Dear Andrea U., We very much appreciate your comments regarding your stay at the Mercure Milton Keynes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We very much look forward to welcoming you again and wish you well in the meantime. Sincerely, Nick Goodman General Manager

Comfortable, despite pillowcases and thermostat.

Customer review rating 3.5/5

Becky M. Couples - 09/07/2021 Confirmed reviews ALL

Breakfast was great. Great service from the breakfast chef, he was fabulous. Two rooms and neither had pillowcases when in. Had to change rooms because the thermostat was broken in the first meaning I was almost scalded taking a shower the first morning. Front desk team when arrived was amazing, but lady in the morning was abrupt, almost rude, when we asked for our items not to be touched by others (covid).

Dear Becky M., We very much appreciate your comments regarding your stay at the Mercure Milton Keynes Hotel. Although we are happy to hear you enjoyed the breakfast and some of the staff, we apologise for the negative experiences you faced. I appreciate you bringing to our attention the issues with your pillowcases, the remote and the reception staff in the morning. We will be sure to investigate all these areas to ensure they do not occur again. We take attention to detail and guest service extremely seriously so are disheartened to hear we failed on you these areas. We also apologise for the situation with the thermostat. This issue has now been resolved, but we are sorry for the issues it caused during your stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope you give us the opportunity to welcome you again very soon. Sincerely, Nick Goodman General Manager

Not what I was expecting.

Customer review rating 2.0/5

Alan J. Business - 08/07/2021 Confirmed reviews ALL

- First impressions were great. - Cleaned the bathroom upon arrival as I was not happy with it. - TV channels said not found on 50% of channels, so I used my laptop. - Room was not serviced between days. - It was a bit too much trouble to have dinner as England were playing when I arrived. - Gave up queuing for breakfast on second day as I had just given up at this point. - Front Reception staff had all the right chat and were very pleasant but, have not even been able to send me a copy of my credit card bill as promised.

Dear Alan J., Thank you for taking the time to tell us about your experience at the Mercure Milton Keynes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. In particular, we usually pride ourselves on our stringent health and safety protocols, so to hear of staff not following the rules and you not feeling the room has been cleaned throughly are areas we will be investigating urgently. With regards to your invoice, unfortunately these are sometimes directed to your spam folder. Please let me know if you have been able to locate it. If not, I will personally ensure this is sent over immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nick Goodman General Manager

Good Stay

Customer review rating 4.0/5

Ted J. Couples - 04/07/2021 Confirmed reviews ALL

It was our Wedding anniversary surprise getaway planned by our daughter. The staff were friendly and courteous. The room clean and well looked after and the breakfast was great. Will definitely stay over again.

Dear Mr. and Mrs. J., We very much appreciate your comments regarding your stay at the Mercure Milton Keynes Hotel. Congratulations on your wedding anniversary. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted your point about the smokers and will try and implement this going forward, we have also taken account of your point about the TV hight. We appreciate you sharing your experience with us, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you again and wish you well in the meantime. Sincerely, Nick Goodman General Manager

Can't state enough on the welcome from the receptionist

Customer review rating 5.0/5

Simon Business - 04/07/2021 Confirmed reviews ALL

From the moment I arrived. It couldn't of been any better.

Good stay

Customer review rating 4.5/5

C F. Couples - 04/07/2021 Confirmed reviews ALL

Was going to a wedding and staying at this hotel made it special as well, very nice Breakfast

Well located

Customer review rating 4.0/5

Mrs W. Families - 03/07/2021 Confirmed reviews ALL

Lovely stay,helpful and friendly staff

Good stay

Customer review rating 3.5/5

Anonymous Business - 02/07/2021 Confirmed reviews ALL

Room very comfortable and clean, good breakfast, but disappointed that the restaurant wasn't open as most hotels now have there restaurant open. Don't enjoy evening meal eating in bar off low tables!

Dear Andrew W., We very much appreciate your comments regarding your stay at the Mercure Milton Keynes Hotel. We are happy to say the restaurant is now back open and you are able to eat your meals on the restaurant tables as we appreciate the bar tables were not ideal for everyone. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you again very soon. Wishing you well in the meantime. Sincerely, Nick Goodman General Manager

Comfortable stay and good food

Customer review rating 4.0/5

Mike Couples - 02/07/2021 Confirmed reviews ALL

The room was comfortable, food was very good and staff helpful.

Dear Donna B., We very much appreciate your comments regarding your stay at the Mercure Milton Keynes Hotel. We are shocked to hear of the situation about the desk chair. We pride ourselves on our high cleaning standards and so will be investing this further as a matter of urgency. Thank you for brining it to my attention. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience.We look forward to welcoming you again and wish you well in the meantime. Sincerely, Nick Goodman General Manager

Good stay

Customer review rating 4.0/5

Anonymous Business - 30/06/2021 Confirmed reviews ALL

I really enjoy my stay but the carpet are smiling maybe bcis of the rain or something else but I really have a good night

Dear Kayode R., We very much appreciate your comments regarding your stay at the Mercure Milton Keynes Hotel. We appreciate you brining to our attention the issue with the carpet. Our carpets are cleaned daily but we will be investing this further to rectify the problem. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to welcoming you again and wish you well in the meantime. Sincerely, Nick Goodman General Manager

Very pleasent experience

Customer review rating 5.0/5

Paul K. Couples - 30/06/2021 Confirmed reviews ALL

Hotel was well situated.Reception was very friendly & helpful.Health & safety was well organised.Hotel & room were clean & tidy.Nice comfortable room,everything in good order.Breakfast was excellent.

Dear Paul K., We very much appreciate your comments regarding your stay at the Mercure Milton Keynes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you again very soon and wish you well in the meantime. Sincerely, Nick Goodman General Manager

Excellent stay. Gorgeous room with a view.

Customer review rating 5.0/5

Emma T. Friends - 29/06/2021 Confirmed reviews ALL

2 night stay. Thoroughly enjoyable - will defo come back.

Dear Emma T., We very much appreciate your comments regarding your stay at the Mercure Milton Keynes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We very much look forward to welcoming you again very soon and wish you well in the meantime. Sincerely, Nick Goodman General Manager
Customer review rating 1.5/5

Anonymous Business - 27/06/2021 Confirmed reviews ALL

Nagged by one of the other guests felt under pressure

Dear Gavin C., Thank you for taking the time to tell us about your experience at the Mercure Milton Keynes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The issue you faced about another guest harassing you for money is shocking and we will be investing this further. If there are any details about the guest in question you can share we would be very grateful. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nick Goodman General Manager

Good Night Away

Customer review rating 4.0/5

Neil G. Couples - 27/06/2021 Confirmed reviews ALL

Well looked after; very COVID safe. Great welcome at reception and lovely room. Shame the restaurant wasn't fully open despite COVID restrictions allowing it to be, and so bar menu was restricted. Bar service good; some new staff were being trained and they did make some mistakes but all in all they were fine. Service at breakfast was probably the worst aspect of the stay with wrong food being delivered to the table. Would return.

Dear Neil G., We appreciate your comments regarding your stay at the Mercure Milton Keynes Hotel. Thank you for bringing to our attention the issues you faced with dining during your stay. We are grateful for your patience with the staff, but we will be investigating this further to ensure it does not occur again. We are happy to hear you enjoyed the hotel and will hopefully be returning. We very much look forward to welcoming you again and wish you well in the meantime. Sincerely, Nick Goodwood General Manager

Good stay!

Customer review rating 5.0/5

Shanice Couples - 26/06/2021 Confirmed reviews ALL

Loved my stay. I asked them if they could make a happy birthday surprise for me for my boyfriend and they very kindly did it! He was very pleased. Thanks a lot

Dear Shanice W., We very much appreciate your comments regarding your stay at the Mercure Milton Keynes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you and your boyfriend again. Sincerely, Nick Goodman General Manager

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