Mercure Milton Keynes Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 589 reviews

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Mercure Milton Keynes Hotel - Image 1
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Mercure Milton Keynes Hotel - Image 4
The Approach, Two Mile Ash, MK8 8LY MILTON KEYNES, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • The most accessible hotel in the area with the most comfortable beds in town

  • Near Woburn Safari, Gulliver's Land, Silverstone, Bletchley Park and Centre MK

  • 103 modern guest rooms with golf course views, connecting rooms available and free car parking

  • Fully equipped meeting room, break out areas, Hotel Bar & Restaurant with free unlimited Wi-Fi

Our accommodation(s)

Hotel location

Mercure Milton Keynes Hotel

The Approach, Two Mile Ash
MK8 8LY MILTON KEYNES
United Kingdom

GPS:52.044876, -0.807678

Telephone
Fax +44 1908 568303

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MOLTENS RESTAURANT

Enjoy a meal at Moltens Restaurant with our hot rock speciality. Relax and unwind with drinks in our stylish bar and terrace, or why not treat yourself to a more intimate meal in one of our new pods.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  589 reviews

TripAdvisor Rating  4.0/5  1,587 reviews

Certificate of excellence 2023

Disappointing

Customer review rating 2.0/5

Chris Couples - Confirmed reviews ALL

The room was quiet and clean and the beds were comfortable. However, the washbasin really only got hot water once the shower had been running and then it wasn't for long. The washbasin surround was also very tatty and there was no toilet brush. Incidentally, there was no information in the room at all about hotel services or how to operate the heating.

Dear Chris, Thank you for taking the time to share your feedback about your recent stay. We’re pleased to hear that you found the room quiet, clean, and the beds comfortable. However, we sincerely apologize for the issues you encountered with the washbasin, bathroom amenities, and the lack of in-room information. Your comments regarding the hot water issue and the condition of the washbasin surround are certainly not reflective of the standard we aim to provide. Please be assured that we are addressing these maintenance concerns immediately to prevent any further inconvenience to our guests. We also appreciate your observation about the missing toilet brush and the absence of information on hotel services and heating operation in your room. We will review this with our housekeeping and guest services teams to ensure these essential details are always provided to enhance the guest experience. Your feedback is invaluable to us, and we hope you will give us another opportunity to welcome you back and provide a stay that meets your full expectations. Kind regards, Adam Galer

The stay itself (one night) was very good, the room comfortable and the food very tasty.

Customer review rating 4.0/5

Vmw Solo - Confirmed reviews ALL

I was attending an event (wedding celebration) and the problems I had booking said room soured my view of the hotel before I attended. It took two phone calls from me, a promised call back three days later that did not happen (I was unavailable in the interim) and a subsequent call from me that still failed to secure me a room. I was advised to call back the next day as, apparently, the one person who could book me a room with a discount code for the event was absent! It took another phone call from the bride herself to get the room booked. Had I been able to do it online, I suspect it would not have been a problem but I was following the instruction to ring directly as it was associated with an event. That said, the celebration itself was wonderful; the food excellent at both the main dinner and evening event; the room comfortable and the staff warm, friendly and helpful, which did much to change my view for the better.

Dear VMW, Thank you for taking the time to provide us with your detailed feedback. While I’m pleased to hear that you enjoyed the wedding celebration, with excellent food and a comfortable stay, I am truly sorry to learn about the difficulties you encountered when booking your room. We understand how frustrating it must have been to experience multiple delays and missed communication, especially as you were looking forward to attending such an important event. Please accept our sincerest apologies for the inconvenience and the impact it had on your initial impression of our hotel. We will be reviewing our booking process and internal communication to prevent situations like this from happening in the future. I am, however, glad that the warm hospitality from our team and the wonderful event helped to improve your overall experience. Should you choose to stay with us again, we would be delighted to ensure that your next experience is seamless from the start. Thank you again for sharing your thoughts, and we hope to welcome you back in the future. Kind regards, Adam Galer

Enjoyable & good stay

Customer review rating 4.0/5

Shirleyb Friends - Confirmed reviews ALL

We went to a friend's wedding celebration and the staff were efficient and on the ball, especially the bar staff. We had a problem with our room safe but it was dealt with quickly & efficiently. All the food we had at the hotel was very tasty. It's a shame the mattress was so uncomfortable. I felt I had to lay in the same position as everyone else that ever slept on that bed & my husband found it lumpy & sagging.

Dear ShirleyB, Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed your time at your friend’s wedding celebration and appreciated the efficiency of our staff, particularly the bar team. It’s also great to know that the issue with your room safe was resolved promptly, and that you found the food at our hotel to be tasty. However, we sincerely apologize for the discomfort you experienced with the mattress. We understand how important a good night’s sleep is, and we regret that the bed did not meet your expectations. We will certainly have our housekeeping and maintenance teams inspect the mattress in that room to address the issues you mentioned. We value your feedback, as it helps us improve, and we hope to welcome you back in the future for a more comfortable stay. Kind regards, Adam Galer

Great hotel, breakfast let's it down

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Stopped over for a wedding, wedding, meal, staff were all amazing. Next morning breakfast was poorly organised, cold, unappealing

Dear Guest, Thank you for taking the time to share your feedback. We’re thrilled to hear that you had a great experience during the wedding and that our staff made a positive impression on you. However, we sincerely apologize for the disappointing breakfast experience the next morning. This is certainly not the standard we strive for, and we will review our breakfast service to ensure improvements in both organization and food quality. We truly appreciate your feedback, as it helps us to enhance the overall experience for our guests. We hope to have the opportunity to welcome you back and provide a more enjoyable breakfast on your next visit. Kind regards, Adam Galer

Good stay

Customer review rating 4.5/5

Dave Couples - Confirmed reviews ALL

Staff always polite, comfortable bed, good breakfast

Dear Dave, Thank you for your kind feedback! We’re delighted to hear that you enjoyed a comfortable stay, found the bed to your liking, and had a good breakfast. Our team takes great pride in being polite and ensuring a pleasant experience for our guests, so it’s wonderful to hear that reflected in your stay. We look forward to welcoming you back again soon! Kind regards, Adam Galer

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Other web-users rate our hotel

  • 266 reviews 9.4/10 Location
  • 949 reviews 6.9/10 Room
  • 881 reviews 8.4/10 Service
  • 16 reviews 5.4/10 WiFi
  • 368 reviews 5.8/10 Cleanliness
  • 366 reviews 7.1/10 Breakfast
  • 359 reviews 6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.