ibis Мюнхен Сити Арнульф Парк 2 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 2 407

Гарантия
лучшей цены
ibis Мюнхен Сити Арнульф Парк - Image 1
ibis Мюнхен Сити Арнульф Парк - Image 2
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Arnulfstrasse 55, 80636 МЮНХЕН, Германия

Описание

Особенности отеля

  • Всего в 1,8 км от главного вокзала и 200 м от остановки трамвая

  • 204 номера с кондиционером, включая 96 номеровс двумя односпальными кроватями

  • Завтрак — шведский стол с домашней выпечкой

  • Проведите ночь в отеле ibis, а день — в отеле Novotel, расположенном по соседству

  • Перекусите свежими вафлями и панини в круглосуточном баре

Наши номера

Расположение отеля

ibis Мюнхен Сити Арнульф Парк

Arnulfstrasse 55
80636 МЮНХЕН
Германия

GPS:48.145354, 11.53984

Телефон
Факс +49 89 232493150

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Курение на территории отеля запрещено

RESTAURANT

Вы предпочитаете обед или великолепный ужин в конце дня? В любом случае, не забудьте заглянуть в ресторан Novotel, расположенный всего в нескольких минутах ходьбы от отеля.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.6/5  Отзывов: 2 407

Рейтинг TripAdvisor  4.5/5  Отзывов: 1 005

Service with(out) a smile!

Примечание: Tripadvisor 2.0/5

stephLDN16 Реальные отзывы TripAdvisor

What a pantomime! This hotel really does not do service with a smile. The “fun” commenced immediately upon checkin. Apparently, booking and paying for a twin (i.e. 2 beds room) weeks in advance does not actually cover 2 persons staying in that room. Accor policy is to charge “per person”. As such, despite paying almost EUR 600 in advance we are presented with a further bill for EUR 70 (discounted as a “favour” apparently). Okie dokey, so we pay the surcharge. The room was well appointed and the bathroom was functional; however, the air conditioning was useless. Deliberately restricted by the property during a heatwave to, in my opinion, save the property money. Daily clearing became a chore, but not for the staff, just for ourselves as paying customers. Arriving back at the hotel after a long day exploring Munich we find our room has not been serviced by 17:30. Reception informs us that they need ‘a further hour’ (in other words until 18:30). It is made clear that this is not acceptable and the duty manger then rudely shouts that he will clean the room himself. Oh the burdens! Day 3 leads to an unsolicited email from someone claiming to be a manager basically absolving the hotel of any culpability for surcharges and very late cleaning (apparently this hotel allows itself until 18:00 to clean guest rooms, oh how generous and (in)convenient). On night 4 we find that we have been left no towels. The morning of checkout leads to a phantom charge of EUR 18 for a breakfast neither of us had! No explanation, no sincere apology, just a delay to our departure. The service issues are unfortunate as this property has much potential. It is well located adjacent to a tram stop and 5 minutes walk from an S-Bahn station. The HBF is but a 5 minute tram ride away. Rooms are functional but adequate (save for the atrocious “air conditioning”). In summary, I recommended that the senior management sort out the soft product, invest in some customer service refresher training, and understand that customers do not want their rooms cleaned well into the evening. Get it right and treat the customer with some respect.

Dear stephLDN16, I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our check-in/check-out procedures. Sorry to also learn that our house-keeping and our service was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. Best regards, Jochen Fuchs, General Manager

Good hotel

Примечание: Tripadvisor 4.0/5

DIF1891 Реальные отзывы TripAdvisor

Second time staying at this hotel. Perfect location near the central station. Larger bathroom than an average Ibis room. We heard nothing from our neighbors. Nice pillows in the bed. We didn't have breakfast at the hotel so can't say anything about that. I recommend.

Dear DIF1891, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, Jochen Fuchs, General Manager

Хорошее расположение

Примечание: отзывы клиентов 5.0/5

Sergii Пары - Проверенные отзывы - ALL

Все отлично. На высшем уровне!

Dear Mr K., Thank you for taking the time to review your stay at ibis München City Arnulfpark. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed the location. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Jochen Fuchs General Manager

Great place to stay in Munich with great convenience

Примечание: Tripadvisor 5.0/5

PeterandLindaD Couples - Реальные отзывы TripAdvisor

This is our favorite hotel in Munich and we have been returning here time after time. It is comfortable, with great breakfast buffet, and most of all, very convenient to anywhere in Munich. We always buy the day pass on public transportation and the tram (this time a bus) stop is right down the corner, which takes us to the center in minutes. It has an easy access underground garage, great advantage in busy city. We will return here again on our next trip to Munich!

Dear PeterandLindaD, Thank you so much for staying with us again. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. On behalf of my team, I would like to thank you for the top rating, and the positive remarks on our breakfast. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jochen Fuchs, General Manager

Приятное место для остановки в прекрасном городе

Примечание: отзывы клиентов 5.0/5

Мила Б. Семьи - Проверенные отзывы - ALL

Отель чистый, красивый, удобные кровати, номер хоть и небольшой, но для двоих места достаточно. Рядом остановка, до центра 10 минут ехать

Dear Ms. B., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Jochen Fuchs General Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 968 Отзывов 9.1/10 Расположение
  • 1 403 Отзывов 7.2/10 Номер
  • 1 148 Отзывов 8.9/10 Сервис
  • 32 Отзывов 8.4/10 Интернет
  • 717 Отзывов 8.6/10 Завтрак
  • 712 Отзывов 8.9/10 Чистота
  • 261 Отзывов 9.3/10 Атмосфера
  • 143 Отзывов 5.8/10 Еда

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