Sofitel Мюнхен Байерпост 5 звезды

We arrived early and were greeted with a very kind, courteous, and efficient receptionist who quickly delt with our reservation. The room was clean and of a good standard though the windows don’t open for fresh air. The air conditioning is good. Breakfast was excellent and the health club very good and not busy. We did not eat in the other restaurant. Location is excellent and we wouldn’t hesitate to stay again.

Our checkin wasn’t great. We extended our stay via Expedia but the property didn’t have record of us arriving. The reception staff tried to assist and we were given a drink voucher for the inconvenience. Liked the gesture. The food, particularly the breakfast was the only good thing about this property. The staff are generally unfriendly. The room we had was run down, smelled mouldy. There was black mould in the shower grout, the shower flooded - drainage appeared to be poor. I had allergy like symptoms when in the room but I cannot say if this was the room itself that caused it for sure. The location is right next to the central station and while convenient, has all sorts of dodgy people around. We didn’t feel safe. We’ve stayed in different Sofitels in the past and this was the worst so far. And no, we prefer not to be Accor members.

Absolutely first class hotel. Staff and service exceptional at every turn. Front desk service excellent, Isa Bar excellent, room service and maintenance excellent. We were very happy with our stay. The location is central and very convenient to trains and tours.

For a 5-star hotel I expected a lot more. The Room- The jr. Suite for a family of 4 was just okay. The couch bed was very firm and not comfortable. The furniture was tired and showed a lot of wear. The desk lamp didn’t work. The cleaning service was mediocre at best- no new water glasses left on mini bar, robes and towels not replaced, in-room slippers- I was left with 3 (not pairs, just three slippers). 🤷🏼‍♀️ The main bed was very comfortable and the sheets very soft….. this was a plus. The bathroom- very small for a family of 4. The drains smelled of the sewer. The toiletries reeked of perfumes. Way too strong. Some people don’t like over-powering scents and this should be taken into consideration by the hotel. Ordered room service several times and it arrived on time, and staff was professional and friendly but the food was barely warm. Each time, weren’t given enough silverware and even when requested, no ice was given. The pool….. where should I start. NOT FAMILY FRIENDLY at all. I don’t mean babies, but for older children. Not enough seating. Staff working in pool/spa area basically interrogated me upon entering. Made demands, rather than asking politely for my information, etc… Later, I was sitting in one chair and had another chair with robes and towels on it waiting for my two children to exit the pool. The woman working demanded my chair for another person and told me it would only be needed for 5 minutes. I gave her my chair and had to pile up 3 robes and 3 towels on a tiny table….. no where else to put them. The chair was never returned to me. The staff were rude, unprofessional and I noticed their behavior was consistent with everyone entering the pool area. At one point the staff were even arguing in front of several guests. It was very busy but there’s no excuse for their behavior.

The service has been fantastic from the start. We have been dealing with the reservations office for our two groups (total 31 guests) and we were taken care of in a great way. The personnel on site has also been very professional and friendly! Especially the bellboys taking care of valet parking and luggage etc. The rooms were very nice, comfortable and clean. And most important->quiet! The only thing that we didn’t like was that the bar closes too early. If you return from a dinner after a long business day, you want to be able to soend some fun time at the bar :-) If circumstances allow, we would be more than happy to come back for the next business trip to Munich.