Mercure Мюнхен Олимпийский Парк 3 звезды

I'd like to share my bad experience with this hotel during summer. The air conditioner do not work properly and it is a problem they know about. I was in a top floor bedroom, with low ceiling and direct sun during the whole afternoon and beggining of the night. It was simply impossible to be in the room without air conditioner. After the first night without sleep, I askded the reception to get it fixed and they told me it is a problem that they must reset the machine many times a day and they usually forget. So, I had to "remember" them everytime the air conditioner stopped working by calling the reception. The second day I asked to change room (at least without the sun) or the hotel, they said it was impossible. They were fully booked. I asked for a solution, and they gave me a fan (attached photo). I asked to speak with the manager (it was a saturday) and I was told that there is no manager during the weekends. Totally unacceptable... and in high season. During summer, when it was over 33oC, I cannot understand how the hotel do not have a protocol that every hour somebody should check the central air conditioner. Just to highlight, the staff was really nice, but I felt like they couldn't do much and there was nobody in charge to solve problems. On monday, my check out day, I asked for a late check out and they gave it for free as a token to the "climate" problem. It is a gesture, but what I needed was the air conditioner to work well. I had 4 days of a bad experience.

The hotel is in a quiet and safe neighbourhood. Typical Mercure hotel facility, clean and quiet. Quite a few restaurants nearby, self laundry is 10 minutes away. Easy to travel to city and train station by tram. Love the bakery next to the hotel. Only thing is that the hotel no longer provides kettle, you need to buy water.

We booked 2 rooms via Accor ALL Family 50% off second room offer as we travelled as 2 adults and 2 kids. The rooms are small, but comfortable. The toilet/bathroom is small also but enough for us as we always go out for sightseeing. Location is convenient considering the price we paid. Tram 20/21 is very frequent to take you to Old Town, City Centre and Central Station. Tram 12 takes you close to Nymphenburg Castle. Will definitely stay there again.

Poor hotel. Rooms dirty and tired. Walked and there were blonde hairs all over the floor- clearing hadn’t been hoovered. Tired rooms, wallpaper coming off, marks all over bathroom. Rooms were so nosy. You could hear the room next to us shutting their curtains. Poor sleep quality. Staff did not smile. Key card kept stopping working. Reception blamed it on being kept with our phones- they were no where near each other. Walked past a couple having the same issue… Munich is such a beautiful place, when I visit next time it won’t be with this hotel…

Great hotel. Nice hotelroom. Had a fantastic stay. Will come again for sure. Nice quiet and dark room due to shutters. Feels like a smaller hotel. And that is a good thing. Very close to many things to see.