ibis Muenchen City Arnulfpark 2 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 2 407

Gwarancja
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Arnulfstrasse 55, 80636 MONACHIUM, Niemcy

Opis

O hotelu

  • 1,8 km od głównego dworca kolejowego, 200 m odprzystanku tramwajowego

  • 204 klimatyzowane pokoje, w tym 96 z dwoma pojedynczymi łóżkami

  • Śniadanie w formie bufetu z domowymi wypiekami

  • Spędź noc w hotelu ibis, a dzień w sąsiadującym z nim hotelu Novotel

  • Polecamy świeże gofry na śniadanie i panini z menu przekąsek podawane w całodobowym barze

Nasze pokoje

Lokalizacja hotelu

ibis Muenchen City Arnulfpark

Arnulfstrasse 55
80636 MONACHIUM
Niemcy

Pozycja GPS:48.145354, 11.53984

Telefon
Faks +49 89 232493150

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu

RESTAURANT

Masz ochotę na lunch? A może wolisz wspaniały posiłek na koniec dnia? Nie przegap oferty restauracji Novotel kilka kroków od hotelu!

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.6/5  Liczba opinii: 2 407

Ocena TripAdvisor  4.5/5  Liczba opinii: 1 005

Ocena klientów 2.0/5

Antoni Pary - Opinie potwierdzone ALL

Nie spełniał podstawowych wymagań z oferty - brak klimatyzacji. Każdy z pracowników inaczej to tłumaczył. Nie zmienia to faktu, że przy upałach ok. 30st.C nie dało się spać.

Dear Mr. D., I am sorry that you were unable to have a restful night, and I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay at Ibis München City Arnulfpark. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

Udany pobyt

Ocena klientów 5.0/5

Robert Jedna osoba - Opinie potwierdzone ALL

Bardzo dobrze zlokalizowany i skomunikowany hotel za rozsądną cenę.

Dear Mr. B., Thank you for staying with us at Ibis München City Arnulfpark and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in nearly all categories. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jochen Fuchs General Manager

Service with(out) a smile!

Ocena na stronie TripAdvisor 2.0/5

stephLDN16 Opinia zatwierdzona w TripAdvisor

What a pantomime! This hotel really does not do service with a smile. The “fun” commenced immediately upon checkin. Apparently, booking and paying for a twin (i.e. 2 beds room) weeks in advance does not actually cover 2 persons staying in that room. Accor policy is to charge “per person”. As such, despite paying almost EUR 600 in advance we are presented with a further bill for EUR 70 (discounted as a “favour” apparently). Okie dokey, so we pay the surcharge. The room was well appointed and the bathroom was functional; however, the air conditioning was useless. Deliberately restricted by the property during a heatwave to, in my opinion, save the property money. Daily clearing became a chore, but not for the staff, just for ourselves as paying customers. Arriving back at the hotel after a long day exploring Munich we find our room has not been serviced by 17:30. Reception informs us that they need ‘a further hour’ (in other words until 18:30). It is made clear that this is not acceptable and the duty manger then rudely shouts that he will clean the room himself. Oh the burdens! Day 3 leads to an unsolicited email from someone claiming to be a manager basically absolving the hotel of any culpability for surcharges and very late cleaning (apparently this hotel allows itself until 18:00 to clean guest rooms, oh how generous and (in)convenient). On night 4 we find that we have been left no towels. The morning of checkout leads to a phantom charge of EUR 18 for a breakfast neither of us had! No explanation, no sincere apology, just a delay to our departure. The service issues are unfortunate as this property has much potential. It is well located adjacent to a tram stop and 5 minutes walk from an S-Bahn station. The HBF is but a 5 minute tram ride away. Rooms are functional but adequate (save for the atrocious “air conditioning”). In summary, I recommended that the senior management sort out the soft product, invest in some customer service refresher training, and understand that customers do not want their rooms cleaned well into the evening. Get it right and treat the customer with some respect.

Dear stephLDN16, I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our check-in/check-out procedures. Sorry to also learn that our house-keeping and our service was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. Best regards, Jochen Fuchs, General Manager

bardzo dobra lokalizacja, skomunikowany supre

Ocena klientów 5.0/5

Jowita Pary - Opinie potwierdzone ALL

godny polecenia hotel czysto, dobre położenie

Dear Ms. P., Thank you for staying with us at Ibis München City Arnulfpark and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in every category. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jochen Fuchs General Manager

Good hotel

Ocena na stronie TripAdvisor 4.0/5

DIF1891 Opinia zatwierdzona w TripAdvisor

Second time staying at this hotel. Perfect location near the central station. Larger bathroom than an average Ibis room. We heard nothing from our neighbors. Nice pillows in the bed. We didn't have breakfast at the hotel so can't say anything about that. I recommend.

Dear DIF1891, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, Jochen Fuchs, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 968 Liczba opinii 9.1/10 Lokalizacja
  • 1 403 Liczba opinii 7.2/10 Pokój
  • 1 148 Liczba opinii 8.9/10 Obsługa
  • 32 Liczba opinii 8.4/10 Internet
  • 717 Liczba opinii 8.6/10 Śniadanie
  • 712 Liczba opinii 8.9/10 Czystość
  • 261 Liczba opinii 9.3/10 Klimat
  • 143 Liczba opinii 5.8/10 Jedzenie

Zarządzane przez Trustyou

Inne nasze placówki w pobliżu

Monachium - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.