ibis Muenchen City Arnulfpark bintang 2

Catatan tamu Avis (Peringkat ALL) 4.6/5 2.407 ulasan

Jaminan Harga
Terbaik
ibis Muenchen City Arnulfpark - Image 1
ibis Muenchen City Arnulfpark - Image 2
ibis Muenchen City Arnulfpark - Image 3
ibis Muenchen City Arnulfpark - Image 4
Arnulfstrasse 55, 80636 MUNICH, Jerman

Deskripsi

Keistimewaan hotel

  • Hanya 1,8 km dari stasiun kereta utama dan 200m ke trem

  • 204 kamar ber-AC, termasuk 96 kamar twin

  • Sarapan prasmanan dengan kue buatan sendiri

  • Habiskan malam Anda di hotel ibis dan siang Anda di Novotel di sebelahnya

  • Waffle segar untuk sarapan dan panini tersedia sebagai camilan di bar 24 jam

Akomodasi kami

Lokasi hotel

ibis Muenchen City Arnulfpark

Arnulfstrasse 55
80636 MUNICH
Jerman

GPS:48.145354, 11.53984

Telepon
Fax +49 89 232493150

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok

RESTAURANT

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Peringkat ALL  4.6/5  2.407 ulasan

Peringkat TripAdvisor  4.5/5  1.005 ulasan

Service with(out) a smile!

Catatan Tripadvisor 2.0/5

stephLDN16 Ulasan TripAdvisor tersertifikasi

What a pantomime! This hotel really does not do service with a smile. The “fun” commenced immediately upon checkin. Apparently, booking and paying for a twin (i.e. 2 beds room) weeks in advance does not actually cover 2 persons staying in that room. Accor policy is to charge “per person”. As such, despite paying almost EUR 600 in advance we are presented with a further bill for EUR 70 (discounted as a “favour” apparently). Okie dokey, so we pay the surcharge. The room was well appointed and the bathroom was functional; however, the air conditioning was useless. Deliberately restricted by the property during a heatwave to, in my opinion, save the property money. Daily clearing became a chore, but not for the staff, just for ourselves as paying customers. Arriving back at the hotel after a long day exploring Munich we find our room has not been serviced by 17:30. Reception informs us that they need ‘a further hour’ (in other words until 18:30). It is made clear that this is not acceptable and the duty manger then rudely shouts that he will clean the room himself. Oh the burdens! Day 3 leads to an unsolicited email from someone claiming to be a manager basically absolving the hotel of any culpability for surcharges and very late cleaning (apparently this hotel allows itself until 18:00 to clean guest rooms, oh how generous and (in)convenient). On night 4 we find that we have been left no towels. The morning of checkout leads to a phantom charge of EUR 18 for a breakfast neither of us had! No explanation, no sincere apology, just a delay to our departure. The service issues are unfortunate as this property has much potential. It is well located adjacent to a tram stop and 5 minutes walk from an S-Bahn station. The HBF is but a 5 minute tram ride away. Rooms are functional but adequate (save for the atrocious “air conditioning”). In summary, I recommended that the senior management sort out the soft product, invest in some customer service refresher training, and understand that customers do not want their rooms cleaned well into the evening. Get it right and treat the customer with some respect.

Dear stephLDN16, I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our check-in/check-out procedures. Sorry to also learn that our house-keeping and our service was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. Best regards, Jochen Fuchs, General Manager

Good hotel

Catatan Tripadvisor 4.0/5

DIF1891 Ulasan TripAdvisor tersertifikasi

Second time staying at this hotel. Perfect location near the central station. Larger bathroom than an average Ibis room. We heard nothing from our neighbors. Nice pillows in the bed. We didn't have breakfast at the hotel so can't say anything about that. I recommend.

Dear DIF1891, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, Jochen Fuchs, General Manager

Great place to stay in Munich with great convenience

Catatan Tripadvisor 5.0/5

PeterandLindaD Couples - Ulasan TripAdvisor tersertifikasi

This is our favorite hotel in Munich and we have been returning here time after time. It is comfortable, with great breakfast buffet, and most of all, very convenient to anywhere in Munich. We always buy the day pass on public transportation and the tram (this time a bus) stop is right down the corner, which takes us to the center in minutes. It has an easy access underground garage, great advantage in busy city. We will return here again on our next trip to Munich!

Dear PeterandLindaD, Thank you so much for staying with us again. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. On behalf of my team, I would like to thank you for the top rating, and the positive remarks on our breakfast. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jochen Fuchs, General Manager

Very Basic

Catatan Tripadvisor 3.0/5

hockeypuck9399 Keluarga - Ulasan TripAdvisor tersertifikasi

I find it hard to believe this hotel is rated 4.5 out of of 5. The hotel is good for a quick stay but that’s it. The twin beds are essentially prison cots with a thin mattress and the pillow is the worst I’ve ever used it has no stuffing. The AC in the room doesn’t work so the window has to be opened as it’s extremely warm. The tram is currently not running out front either making it a walk to get to the public transportation. The staff is friendly, the rooms are clean, and the shower has good water pressure and lots of hot water. For a quick one night stay fairly close to the central station it’s ok other than that I’d look elsewhere.

Dear hockeypuck9399, Thank you for your visit. First of all: I assume that the guests with very good ratings have taken our hotel category into account. We absolutely fulfil their requirements. But please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words on the staff and are more than happy to pass them along to the employees. Best regards, Jochen Fuchs, General Manager

Very Poor Facilities! Book Elsewhere.

Catatan Tripadvisor 2.0/5

kevin d Ulasan TripAdvisor tersertifikasi

Good welcoming by reception staff but that’s it . The air conditioner had been shut off for winter making the room very stuffy. The bed was ok but the pillows are the worst I have ever put my head on. They gave one pillow per person so we asked for extra which didn’t change the lacking of stuffing inside the pillows which made for a very poor sleep experience. No English speaking entertainment tv channels which is very poor service. The taps in the bathroom are shocking , I could pee with a stronger flow. In summary Look 👀 Elsewhere. Regards Kevin

Dear kevindL994PU, Thank you for your visit, the positive remarks on the staff & for your critique and suggestions on improvement. We sincerely regret that your experience with the room and the facilities did not meet your expectations. Best regards, Jochen Fuchs, General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 968 ulasan 9.1/10 Lokasi
  • 1.403 ulasan 7.2/10 Kamar
  • 1.148 ulasan 8.9/10 Pelayanan
  • 32 ulasan 8.4/10 Internet
  • 717 ulasan 8.6/10 Sarapan
  • 712 ulasan 8.9/10 Kebersihan
  • 261 ulasan 9.3/10 Suasana
  • 143 ulasan 5.8/10 Makanan

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