ibis Muenchen City Arnulfpark bintang 2,5

Catatan tamu Avis (Peringkat ALL) 4.6/5 2.275 ulasan

Jaminan Harga
Terbaik
ibis Muenchen City Arnulfpark - Image 1
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Arnulfstrasse 55, 80636 MUNICH, Jerman

Deskripsi

Keistimewaan hotel

  • Hanya 1,8 km dari stasiun kereta utama dan 200m ke trem

  • 204 kamar ber-AC, termasuk 96 kamar twin

  • Sarapan prasmanan dengan kue buatan sendiri

  • Habiskan malam Anda di hotel ibis dan siang Anda di Novotel di sebelahnya

  • Waffle segar untuk sarapan dan panini tersedia sebagai camilan di bar 24 jam

Akomodasi kami

Lokasi hotel

ibis Muenchen City Arnulfpark

Arnulfstrasse 55
80636 MUNICH
Jerman

GPS:48.145354, 11.53984

Telepon
Fax +49 89 232493150

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok

RESTAURANT

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Cari tahu selengkapnya

Peringkat ALL  4.6/5  2.275 ulasan

Peringkat TripAdvisor  4.3/5  1.013 ulasan

Good for a night or 2

Catatan Tripadvisor 4.0/5

Steve G Ulasan TripAdvisor tersertifikasi

Stayed here whilst at an exhibition. The hotel is perfectly fine with clean modern rooms and a comfortable nights sleep. Rooms have a very small working area. Note the hotel is close a tram stop (2min walk) and a 10min walk to the metro station (U/S Bahn). There are a selection of restaurants relatively nearby (reasonable walk away) as there is no restaurant at the hotel (only a bar). Was fine to stay for 2 nights or so but I would not say it is a tourist hotel

Dear SteveG116, Thank you very much for your visit. I am very pleased that you rated us highly and are delighted that you enjoyed your stay with us and your room in particular. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs, General Manager

Average

Catatan Tripadvisor 3.0/5

Steve G Ulasan TripAdvisor tersertifikasi

Clean hotel, compact rooms helpful staff and a very extensive breakfast. Not often you see a waffle bar. 10min walk from the U Bahn and 2mon from the tram stop. Pillows are uncomfortable very limited work space (pretty much nothing) limited plug points. Not central so a 10min walk to any restaurant. Took an age to have the invoice printed!

Dear SteveG116, Thank you for your visit, the positive remarks on the breakfast and the staff, and also for your critique and suggestions on improvement. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jochen Fuchs, General Manager

Stag weekend

Catatan Tripadvisor 5.0/5

James C Ulasan TripAdvisor tersertifikasi

The hotel was perfectly maintained and spotlessly clean. I also lost an item, and the staff found it, and facilitated the return of the item to me. The hotel bar was also an ideal addition. Fantastic service and would definitely visit again. James

Dear James, We are very happy that you felt so comfortable with us! We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff, we are very pleased that you gave us the highest rating. I will gladly pass along the great remarks on my team. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jochen Fuchs, General Manager

Service with(out) a smile!

Catatan Tripadvisor 2.0/5

stephLDN16 Ulasan TripAdvisor tersertifikasi

What a pantomime! This hotel really does not do service with a smile. The “fun” commenced immediately upon checkin. Apparently, booking and paying for a twin (i.e. 2 beds room) weeks in advance does not actually cover 2 persons staying in that room. Accor policy is to charge “per person”. As such, despite paying almost EUR 600 in advance we are presented with a further bill for EUR 70 (discounted as a “favour” apparently). Okie dokey, so we pay the surcharge. The room was well appointed and the bathroom was functional; however, the air conditioning was useless. Deliberately restricted by the property during a heatwave to, in my opinion, save the property money. Daily clearing became a chore, but not for the staff, just for ourselves as paying customers. Arriving back at the hotel after a long day exploring Munich we find our room has not been serviced by 17:30. Reception informs us that they need ‘a further hour’ (in other words until 18:30). It is made clear that this is not acceptable and the duty manger then rudely shouts that he will clean the room himself. Oh the burdens! Day 3 leads to an unsolicited email from someone claiming to be a manager basically absolving the hotel of any culpability for surcharges and very late cleaning (apparently this hotel allows itself until 18:00 to clean guest rooms, oh how generous and (in)convenient). On night 4 we find that we have been left no towels. The morning of checkout leads to a phantom charge of EUR 18 for a breakfast neither of us had! No explanation, no sincere apology, just a delay to our departure. The service issues are unfortunate as this property has much potential. It is well located adjacent to a tram stop and 5 minutes walk from an S-Bahn station. The HBF is but a 5 minute tram ride away. Rooms are functional but adequate (save for the atrocious “air conditioning”). In summary, I recommended that the senior management sort out the soft product, invest in some customer service refresher training, and understand that customers do not want their rooms cleaned well into the evening. Get it right and treat the customer with some respect.

Dear stephLDN16, I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our check-in/check-out procedures. Sorry to also learn that our house-keeping and our service was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. Best regards, Jochen Fuchs, General Manager

Good hotel

Catatan Tripadvisor 4.0/5

DIF1891 Ulasan TripAdvisor tersertifikasi

Second time staying at this hotel. Perfect location near the central station. Larger bathroom than an average Ibis room. We heard nothing from our neighbors. Nice pillows in the bed. We didn't have breakfast at the hotel so can't say anything about that. I recommend.

Dear DIF1891, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, Jochen Fuchs, General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.059 ulasan 9.1/10 Lokasi
  • 1.325 ulasan 7.3/10 Kamar
  • 1.104 ulasan 8.7/10 Pelayanan
  • 23 ulasan 8.6/10 Internet
  • 694 ulasan 9.2/10 Kebersihan
  • 638 ulasan 8.2/10 Sarapan
  • 239 ulasan 9.4/10 Suasana
  • 136 ulasan 8.4/10 Fasilitas

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