คีย์ เวสต์ สวีท เมลเบิร์น 5 ดาว

This hotel really served it purpose. It is very central so everywhere was within walking distance. The staff were excellent [especially Malcolm], breakfast very adequate and the suite facilities were very good. It is a little bit tired and could do with some new net curtains. The bathroom was clean and tidy. Overall we were were very satisfied and will stay there again when we are in Melbourne. In fact one of our local friends said that they would put up visitors there they were so impressed.

Stayed here 4 nights. We’re delighted to be upgraded to a 2 bedroom apartment on 20th floor with stunning views. The apartment was comfortable and had everything we needed for an enjoyable stay. All staff we met were friendly and helpful. The building is on Southbank and so easy to get around the city from here. Plenty restaurants and bars on the doorstep. Would recommend.

We chose QWS because it is superbly located for the city and cultural quarter but without any road noise. Not cheap, but worth every penny. Really friendly staff who give you their time, nothing too much trouble and a very good breakfast choice. We stayed for 6 nights and loved every minute of our stay. Being an apartment type hotel with residents meant that we were treated as guests not simply people passing through. We had a late flight back to London and Stephen kindly arranged for us to freshen up in a room before departing for the airport. To top it all we were upgraded to a lovely suite on the 8th floor without even asking. What a welcome. If only all accommodation providers could match the customer service we received holidays would always be great. Well done team QWS !!

We just had a 3 night stay here in a 1 bedroom superior suite city view room. We’ve travelled to Melbourne over a dozen times and generally choose different places to stay each time however this place was so awesome for service, room quality and location we will be back. Our room was on the 9th floor with a balcony and nice river and city view. The hotel is just set back enough from Southbank promenade that it is surprisingly very quiet and we were there on a Friday and Saturday night, a very short walk to restaurants, casino and the sporting precinct just a 20 minute walk away. The service from the front reception staff was fantastic, everyone we encountered was super friendly and happy for a chat they really made our visit special. The indoor pool and spa looked awesome although unfortunately we didn’t have enough time to use. Daily breakfast had a good range, especially loved the smashed avo option and getting a barista coffee made all included. Cleaning staff also did a great job, room quality very good although probably could ditch the very wobbly bedside lamps that just take up room and have had their use by date.

We are so happy with our stay. We were so lucky and grateful to receive an upgrade. The staff were so friendly and lovely. The views were beautiful and we changed our plans because we wanted to stay and watch the view longer! Buffet breakfast was delicious and pool was clean and pleasant. Thankyou for our wine gift, we are so grateful and will absolutely be back.