Pullman Melbourne City Centre 5 estrelas

Nota clientes Avis (Classificação ALL) 4.3/5 3.202 comentários

Pullman Melbourne City Centre - Image 1
Pullman Melbourne City Centre - Image 2
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Descrição

Extras do hotel

  • O destino perfeito para trabalho e lazer, no coração da cidade de Melbourne.

  • Com a melhor gastronomia e moda da cidade à sua porta, descubra os prazeres de Melbourne.

  • 204 quartos espaçosos concebidos para refletir a criatividade arrojada de Melbourne.

  • O Club Lounge e o Room 1954 no Piso 15 oferecem vistas deslumbrantes e eventos particulares.

  • Ginásio totalmente equipado com equipamentos de última geração

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Localização do hotel

Pullman Melbourne City Centre

195 Swanston Street
3000 MELBOURNE
Austrália

GPS:-37.812876, 144.96526

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Animais de estimação não permitidos
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos
Perto da propriedade
  • Estacionamento

Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Classificação ALL  4.3/5  3.202 comentários

Classificação do TripAdvisor  4.0/5  207 comentários

Certificado de excelência 2023

Location, service and comfort

Nota Tripadvisor 5.0/5

Julie W Romântica - Avaliação com certificação TripAdvisor

We could not fault our stay! Comfortable, clean and spacious rooms, accommodating and friendly staff and right in the heart of it all. We had a luxury escapes package that included breaky and it was delicious. It was nice to have a la carte options for the hot portion. The staff was great in the restaurant too - they hustled! We will stay here again for sure. Loved it.

Dear Julie W, Thank you for your fantastic feedback. We're thrilled to hear that you had a flawless stay with us and enjoyed our comfortable, clean, and spacious rooms, accommodating staff, delicious breakfast, and convenient location. Your kind words about our team's service in the restaurant are appreciated, and we're glad you had a great experience. We look forward to welcoming you back for another wonderful stay in the future. Sincerely, Alex Mihardja Executive Assistant

Excellent stay

Nota Tripadvisor 5.0/5

flykiwis Avaliação com certificação TripAdvisor

Really enjoyed my stay at the Pullman. The location is excellent, and I love that the windows actually open so you don't have to use the air con. Highly recommend the lounge access rooms, it was so nice to have a drink at the end of a long day, and the breakfast was fantastic. Minor point - I do wish there was a bit more actual hard copy information in the rooms - not just through a QR code on the tv, it is much easier to flick through and spot what you want than search through online info each time. In particular, I still don't understand which lights turn on and off with which switches and why. The new filtered water taps on each floor are a fantastic idea though.

Dear flykiwis, We're delighted to hear that you had an excellent stay at Pullman. Thank you for your feedback and for recommending our lounge access rooms. We'll take note of your suggestion regarding more hard copy information in the rooms for easier reference. We're also glad you appreciated the new filtered water taps. Your input helps us improve, and we look forward to welcoming you back. Sincerely, Alex Mihardja Executive Assistant

Great Hotel in the middle of Melbourne

Nota Tripadvisor 5.0/5

Doug C Viagem a sós - Avaliação com certificação TripAdvisor

Right from when you enter the property it is bright and friendly, the staff at the reception are very helpful, the rooms are great with the Melbourne theme in the carpets. The Executive lounge is fantastic, the breakfast is the best, you do not want for anything, including a champagne to start your day. At evening the drinks are plentiful and the canapes are excellent with a good choice. The staff at the club are so helpful and friendly. I would definitely stay there again and fully recommend it to anyone visiting Melbourne.

Dear Doug C, Thank you for your glowing review. We're thrilled to hear you enjoyed your stay with us and found our facilities and staff to your satisfaction. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Melbourne. Sincerely, Alex Mihardja Executive Assistant

Assez décevant

Nota Tripadvisor 2.0/5

poisson L Avaliação com certificação TripAdvisor

Notre séjour dans cet hôtel fut assez décevant. Nous avons l’habitude d’autres hôtels Pullman, celui ci n’est pas à la hauteur. Les locaux, de la réception, la salle de déjeuner et la zone de bar au 14eme sont du béton peint très décevant, avec très peu d’ouverture, assez étouffant. La chambre est de bonne taille mais très brouillante avec des fenêtres simples n’isolant pas du tout du bruit de la ville. La douche à un simple filet d’eau sans pression, ce qui est regrettable. Le petit déjeuner n’est pas du tout au standing de l’hôtel. Longue attente pour installation, choix de plat chaud limité en quantité et nous devons l’attendre en moyenne 20 minutes (nous avons pris 3 petits déjà, toujours pareil). Le choix est trop limité. Donc clairement pas à la hauteur des Pullman (nous étions quelques jours d’avant à celui d’Auckland qui lui est un vrai Pullman). Nous ne reviendrons pas.

Dear PoissonI2016, We apologize that your experience did not meet your expectations. Your feedback is important, and we'll work to address these issues to improve our services and facilities. Thank you for sharing your concerns with us. Sincerely, Alex Mihardja Executive Assistant

Das ist KEIN 5-Sterne Hotel!

Nota Tripadvisor 1.0/5

IandMHI Avaliação com certificação TripAdvisor

Taxis können das Hotel nicht direkt anfahren, sie werden vor einem MERCURE-Hotel abgesetzt, dessen Mitarbeiter Ihnen sehr freundlich helfen. Ein zweiter Eingang existiert, ist von Taxis aber nicht anfahrbar. Die Rezeption erreichen sie über einen übel riechenden Hinterhof am MERCURE vorbei (Foto) und landen zuletzt mit ihrem Gepäck vor einer Treppe (Foto) zur Rezeption. Empfangspersonal existiert nicht. (5 Sterne? NEIN!) Die Rezeption ist meist nur von 1 Person besetzt. Oft steht eine Warteschlange. Eine „Guest Relation Managerin“ ist offenbar nicht in der Lage zu helfen. Das Personal selbst ist gegenüber Problemen ignorant. (5 Sterne? NEIN!) Alle 3 Lifte dienen stark frequentiert der Beförderung von Handwerkern, Essen, Reinigungspersonal und Reinigungsutensilien, jeder 2. Lift ist von Personal besetzt, der Gast muß warten. Frühstück gibt es auf Etage „M“, aber nur ein Fahrstuhl fährt auf diese Etage. Die Tische waren nicht abgeräumt und nicht gesäubert, Geschirr war schmutzig und das Besteck wurde vom Personal mit den Händen angefaßt. Man wird nicht gefragt, wo man sitzen möchte, sondern zwischen dreckiges Geschirr platziert. Ein Kaffeeautomat ist ohne umständliche Einweisung nicht zu verstehen. Gemüse kennt man hier nicht. Wenn man einen Kaffee möchte, soll man diesen extra bezahlen!!!? (5 Sterne? Nein!) Wir haben ab Tag 2 im Cafe um die Ecke unser Frühstück eingenommen. Was dieses Hotel unter „Aussicht“ versteht können sie sich auf einem weiteren Foto ansehen. Das Zimmer roch „abgestanden“. Die Toilette hatte zu wenig Druck, um Fäkalien richtig zu spülen. Das Wasser im Waschbecken lief nicht richtig ab. Nach wiederholter Bitte um Reparatur geschah diese nach 3 Tagen! (5 Sterne? NEIN!) Der Reinigungsservice kam nie vor 14:00 Uhr. Nur an der Hälfte der Tage war die Reinigung akzeptabel. An den anderen Tagen wurde nur das Bett gemacht. (5 Sterne? NEIN!) Die Fenster besitzen keinerlei Dämmung gegen Sonnenlicht und Lärm! Die Klimaanlage ist schwach...

Dear IandMHI, We deeply apologize for the numerous issues you encountered during your stay. Your feedback is crucial, and we're committed to addressing each concern to enhance our guests' experiences. Rest assured, we'll take immediate action to rectify these shortcomings and ensure a more comfortable and enjoyable stay for future guests. Thank you for bringing these matters to our attention. Sincerely, Alex Mihardja Executive Assistant

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.426 comentários 9.5/10 Localização
  • 1.757 comentários 7.9/10 Quarto
  • 1.757 comentários 7.2/10 Serviço
  • 27 comentários 5/10 Internet
  • 556 comentários 7.1/10 Comodidades
  • 542 comentários 8.4/10 Atmosfera
  • 538 comentários 7.5/10 Limpeza
  • 394 comentários 7.4/10 Pequeno-almoço

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