Novotel Sydney Parramatta 4 ดาว

Very disappointing $313 per night for a standard room. The room had a desk but no chair. Fridge 100% empty, not even any water. Couch was dirty and stained. Carpet was stained badly. Desk top was dirty. Bathroom was painted but tiles cracked, edges not cleaned, grouting missing and moldy. Restaurant, only 1 dish for Vegetarians, no taste. Service terrible, had to ask for coffee and was told we shut in 1 hour, I was not planning to take 1 hour to drink an espresso. Definitely would not stay again at this price and this quality. I gambled on the Novotel brand and this was not what I used to expect from Novotel.

Novotel Parramatta has charged my card incorrectly twice now. I am still yet to receive the $457 i’m owed after I was charged again 2 months after staying there. I have spoken to a number of staff and am yet to get my money back. Would not recommend anyone stay here.

I attended a conference held in the Lennox Ballroom, and it was easiest to stay at the same hotel. Check-in and check-out was ok, a bit slow and had to wait until someone bothered to look up and see me standing there. Location is good, next to many eateries and a short (about 10-15 minute) walk to Westfield mall. The room was average, with all basic requirements. The bed and pillows were comfortable, and basic necessities were there. Points for improvement include - no full length mirror in the room (only the bathroom mirror above the sink), shower head was about an inch above my head (I'm 158cm), the shower screen was too small to stop water splashing onto the floor while showering, unusual room layout meant passing through a narrow gap between wall and corner of bed to reach the bathroom, and unvacuumed floor despite putting up the sign for room cleaning. The sofa at reception was large and useful, unfortunately had a few small rips in it. While the hotel is adequate, more attention to details might help to elevate the customer experience.

Oh dear. I've not experienced quite the comedy of issues like this for a long time. Check in was great. After that, well, I'm not sure where to start. My room air con was so loud I had to turn it off at night. The exhaust in the bathroom required the door shut to be able to sleep. There were holes in the wall, peeling paint and silicone plugging holes in the tiles. The power point in the bathroom didn't work, nor the one on my side of the bed. The wait staff in the restaurant tried, but... the food service was slow, we had to have our 5th wine bottle choice as they didn't have any of the others we wanted available, meals are dear too. We were ushered to out, wine in hand and moved off the table at 930pm as the restaurant was closed. It was completely crazy and in the end we had to just laugh. I appreciate that we're getting back to 'normal' post covid, but at ~$300 per night, this is not ok. Unfortunately, I would not stay again or recommend, which I don't like saying.

The room was fine: clean, good bed, little external noise, functional bathroom, desk to write at and close to the eating strip. However, the ironing board had erectile dysfunction and I struggled a bit with the air-conditioning - it didn't want to drop below 25, no matter what I did to the controller. Breakfast, downstairs, was good; I paid easily by card (as I didn't want to bill the organisation that was paying for my stay) and the food was reasonably priced. The accompanying coffee was excellent. My bill, as indicated above and confirmed at check-in, was to be paid by someone else, but I noticed on returning home that I had (also?) been billed. On contacting the reception manager for a refund, I was told that this would be done but that it might take as many as five working days. That time has passed and still no refund has appeared. The lesson: triple check that all is well on departure, if someone else - maybe your employer - is paying your bill.