พูลแมน ซิดนีย์ โอลิมปิก พาร์ค 5 ดาว

There is everything to be gained by visiting Olympic Park, Sydney. Even if there are no shows or events a stay at the Pullman is worth the train, bus, ferry or drive just to appreciate what an excellent hotel should be! From the warm greeting at the door from Joe who so courteously escorted us to reception we knew in an instant that we were going to have a wonderful stay. Gabrielle at reception was outstanding! She was so very professional and helpful. As Accor platinum members we were offered an upgrade to an executive suite on the fourteenth floor, with glorious views over the Olympic facilities. In our room was a welcome letter, a bottle of wine and a beautifully prepared range of fruit.. such a welcome treat after an early morning start. Gabrielle encouraged us to book for the restaurant for the nights we were staying and we are so glad we took her advice. Not only was the dining experience enjoyable, but the menu and wine offerings excellent We took advantage of the lounge on level one and met David and John, who must be some of the most thoughtful hosts we have been fortunate enough to meet. David was lovely! He made sure we had all that we needed and would pop by to check on our drinks and whether we had enough to eat from the array of treats available. John couldn’t have been more welcoming. Breakfast the following days was as excellent as we had now come to expect from this outstanding hotel. Angie who served us in the morning made sure that we had all we needed. The breakfast offerings were lovely! As you have deduced, we had an excellent and highly memorable stay at the Pullman Olympic Park. There can be no doubt in our minds that the team who work there want to make every guest feel special and comfortable. We will be returning here again without hesitation, should an event or concert allow. Thank you to the wonderful staff and management. To those already mentioned along with Alex and Mona who waited onus atrium near on our final night’s stay! You have set an impossibly high bar for others to reach, You are certainly gold medalists in hospitality in our view.

Disappointed with the lacklustre and inattentive service in the restaurant. It was empty except for us but we still sat there for 10 minutes without menus. We could have lived with that maybe if they had been busy but that was far from the case. So we walked out.

We arrived to the Pullman at 4pm a full hour after the check in time that is stated online and our room wasn’t ready. After waiting for another hour our room was apparently ready. As we were checking in the lady that was checking us in stated that as we had to wait so long to check in that the charge for car parking would not be added to our account and then verified the parking ticket. On arrival at home we checked our credit card statement and we were indeed charged for parking. We we arrived at our room it was set up for 3 people not 2. We booked and paid for the superior king room to have the extra room so this was not what we paid for. When you stay at and pay for a 5 star hotel you rightfully should expect things to be right. A simple phone call advising us of delayed check in process would have been nice as we would have delayed our arrival accordingly. To be told that parking would be complementary and then to be charged for parking is completely wrong and not something that a so called 5 star hotel would do. We filled out the questionnaire that was emailed to us after our stay and whilst they were very apologetic about our experience that was it, no explanation as to the delay in the check in process or the reason why they offered the parking as complementary and then charged us for it. We will be staying in the area again I’m sure but we will be definitely looking at other places to stay before we ever stay at pullmans again. Most disappointing stay as the whole night was part of our 30th wedding anniversary celebrations.

It is a great place to stay if you are attending an event it is within a comfortable walking distance. The room was really lovely and the bed was really comfortable. The staff were lovely and very helpful and it is always great to spend time in the executive lounge.

Arrived late evening and was promptly given room key. on entry into the bathroom - noticed a whole lot of hair on the floor near the shower and entrance to the bathroom. They did arrange a new room, but advised to sit and wait in the dirty room until they came to collect me a good 15 minutes later. during these COVID times I felt pretty concerned about the state of the room in general and whether it was safe to even be sitting there waiting. New room was fine. Next morning breakfast buffet - usual range of options, but the food was cold. Cold eggs and bacon and baked beans don't make for a great experience. Finally on departure i was told that my bill would be emailed to me...it took three separate calls in order to get the receipt finally sent to me and not without many attempts at getting through to the right person first. the staff are nice enough, but care factor for the most part appears to be low to zero.