Pullman Bunker Bay Resort Margaret River Region 5 estrelas

Spent the weekend here with my partner. The location is lovely with a nice balcony and view out to the ocean. Unfortunately we were a little disappointed with the facilities as we expected a little bit more considering the price - although saying this we feel the staff made up for it by being so helpful and polite. They were all really friendly, we had two bartenders over the weekend, Moody and another Fiji man who were easy going and great to have a chat with. This was one of the highlights for my partner and I's trip as their company made our night even more enjoyable and they made some great drinks.

Studio room kitchen is tiny, literally a sink and room just about for a kettle and coffee maker. Bathroom large, but would prefer larger studio area with a larger kitchen. Food way over priced and we have so far had two very poor pizzas, yet to try a’le carte. Nice little view of the lake, but had to sell a kidney to afford it. The Australian staff surly but the others very pleasant indeed., Be prepared to pay an extra $35 per night if you wanna watch a movie. Suggestion, download stuff before you come to watch. Drinks on site expensive.

For a very expensive 5 star resort this place leaves a lot to be desired. Whilst all the room staff were friendly enough there was a distinct lack of help or assistance when required by reception or management. Facilities were good. Restaurant was below expectations with average food and a very poor selection. Check in and out was a bad experience. If we ever visit the region again we will most likely stay elsewhere even though we have Accor membership

We had considerable trepidation prior to our arrival given the recent negative reviews on TripAdvisor. But contrary to these reviews our experience was in the main positive - yes there were a couple of hiccups. Our accommodation was beautifully clean and extremely well equipped with a Nespresso coffee machine, microwave, hob etc . Beautiful bathroom and quality accessories and bath robes. Our bed was a dream to sleep in and we had excellent Wi-Fi in our room. We ate in the restaurant twice and found Bonnie the Assistant Manager was exceptional in making us feel like welcome guests. From the past reviews there is clearly a new team in place who have turned a corner. Overall the evening dining experience was positive; entirely due to Bonnie. At breakfast it was somewhat slow to replenish items but the choice was extensive. We found all of the staff from check in, housekeeping and waiting staff friendly and customer focussed- Bonnie excelled and is a credit to the Accor brand. Unlike many of the hotels we have visited across the world we saw no evidence of senior management interacting with customers - maybe there is a learning point here and maybe they should see the efforts some of the more junior staff are putting in to enhance the customer experience. Our visit was during school holidays and the one small swimming pool was packed with kids playing so was not for us. Bunker Bay beach is pristine and outstanding and largely deserted. Quite stunning. There’s nowhere within walking distance to eat or shop. If you are driving here from Perth we would recommend a stop at Bunbury Farmers Market to stock up on fresh provisions - amazing local produce with a vast selection of fruits, veg, meat and everything in between. The resort is a great base for exploring the Margaret River region - we would have no hesitation in booking a return trip.

From check in to check out, seamless and lovely. Staff so friendly and helpful, food and drinks beautiful but expect to pay a little more for this quality. Parking and villa access can be a bit daunting so organize a golf cart lift when you check in and out. Overall, a wonderful experience.