Novotel Newcastle Beach 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,462 reviews

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Description

Hotel extras

  • Some rooms with balcony and partial water views

  • WiFi, work space, movies, room service and mini bar to order

  • Modern Australian dining

  • Modern fitness centre, steam room, spa

  • 3 naturally lit event and function spaces

Our accommodation(s)

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Hotel location

Novotel Newcastle Beach

5 King Street
2300 NEWCASTLE
Australia

GPS:-32.929235, 151.784905

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Dalby

Bistro Dalby is the ideal restaurant for all occasions - the perfect spot for meeting colleagues and clients or friends and family. We are open for breakfast 7 days and dinner 6 nights a week (closed Sunday night).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,462 reviews

TripAdvisor Rating  4.0/5  1,148 reviews

Excellent stay

Customer review rating 5.0/5

Brian H. Couples - Confirmed reviews ALL

Very pleasant in every way.

Dear Brian, We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Novotel Newcastle Beach

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Good service

Dear Patrick, We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonny Novotel Newcastle Beach

Brilliant

Customer review rating 5.0/5

Ian M. Families - Confirmed reviews ALL

Good dining and service. Clean and tidy.

Dear Ian, We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Novotel Newcastle Beach

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Everything was good but the bathroom smelt really weird, maybe needs a deep clean (room505)

Dear Jae, We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. We will pass your feedback onto the relevant department regarding the bathroom smell. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Novotel Newcastle Beach

Very disappointed with this hotel.

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

This experience left me puzzled, I always thought that Novotel hotels were considered 4-5 star establishments. Upon arrival at around 5pm which would be considered peak times for checking into any hotel there was 1 staff member checking customers in. Upon getting to my room I found the smell unpleasant and almost stale, but undeniably the worst part of the stay was the food! It was disgusting, I had the minestrone soup with bread that I swear was a week old, then the beer battered Flat head was something you would get at a corner shop. I found this hotel very similar to a previous Ibis stay, the restaurant seems like it’s just jammed into a space next to reception!!

Dear Troy, Thank you for taking the time to tell us about your experience at the Novotel Newcastle Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will specifically pass the feedback regarding the check in, room and the dining experience to the relevant departments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel Novotel Newcastle Beach

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Other web-users rate our hotel

  • 533 reviews 9.4/10 Location
  • 818 reviews 6.5/10 Room
  • 744 reviews 8.6/10 Service
  • 10 reviews 3.3/10 WiFi
  • 331 reviews 4.9/10 Cleanliness
  • 188 reviews 9.8/10 Beach
  • 157 reviews 5.1/10 Breakfast
  • 134 reviews 4.2/10 Value

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