Novotel İstanbul Bosphorus 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.6/5 2.187 görüş

Novotel İstanbul Bosphorus - Image 1
Novotel İstanbul Bosphorus - Image 2
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Otel ekstraları

  • Ücretsiz WiFi sunan, çağdaş tasarımlı 200 konuk odası ve süit.

  • Yüksek kaliteli olanaklara sahip, tam donanımlı ve esnek çözümlü toplantı salonları.

  • Nefes kesici Boğaz manzaraları ve ücretsiz olanaklar sunan süitler.

  • Galataport İstanbul'a komşu konum ile zengin alışveriş seçenekleri.

  • İstanbul Modern ve Resim ve Heykel Müzeleri yakınındadır.

Konaklama olanaklarımız

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Otelin konumu

Novotel İstanbul Bosphorus

Kemankes Kara Mustafa, Pasa Mah Kemankes, Cad. No:57-59 Karakoy

GPS:41.024666, 28.979981

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.6/5  2.187 görüş

TripAdvisor Derecesi  4.5/5  1.012 görüş

2024 mükemmeliyet sertifikası

Almost there

Tripadvisor puanı 4.0/5

abdul a TripAdvisor onaylı yorum

Novotel Phosphorus Istanbul Review Overall, my stay at the Novotel Phosphorus was acceptable, but there were several areas that left me less than impressed. On the positive side, the location was quite convenient, being situated close to many of Istanbul's top attractions. The rooms themselves were also decently appointed and maintained a satisfactory level of cleanliness for the most part. However, there were a number of issues that detracted from the experience. Most glaringly, I found mould in the bathroom, which is simply unacceptable for a hotel of this calibre. Cleanliness should be an utmost priority, and letting mould fester is a lapse in maintenance standards. Another letdown was the limited English proficiency of many staff members, which made communication and requesting assistance quite difficult at times. As an international hotel brand, having multi-lingual staff is an important asset. I was also disappointed by the excessive spa and airport transfers. There was a staggering £47 difference between the hotel's airport transfer fee and what a regular taxi charged for the same would make more sense to simply book transportation separately. Finally, I was put off by the minibar being checked so frequently during my stay. While I understand the hotel's need to monitor consumables, it felt like an invasion of privacy having staff enter my room so regularly just for minibar checks. In summary, the Novotel Phosphorus gets the basics right for a mid-range Istanbul hotel, but falls short in several key areas like cleanliness, staffing, pricing practices, and guest privacy that prevent me from giving it a full endorsement. Some improvements are needed to better meet the standards expected of the Novotel brand. I wouldn't advise against staying at the Novotel Phosphorus, as the issues cited are relatively minor ones that likely won't derail your holiday. However, they may put a small damper on what could otherwise be a 5-star experience. Managing expectations accordingly is advised.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Istanbul Bosphorus. We appreciate your candid comments as they help us to continually improve our services and facilities. We are pleased to hear that you found our location convenient and appreciated the overall cleanliness of your room. However, we are deeply sorry to learn about the issues you encountered during your stay. Regarding the Mould in the Bathroom: We sincerely apologize for the oversight. Cleanliness is a top priority for us, and we regret that we did not meet your expectations in this regard. Please be assured that we have addressed this with our housekeeping team to prevent such occurrences in the future. Staff Communication: We understand the importance of effective communication, especially in an international setting. We are working on enhancing our staff’s English proficiency and providing additional training to ensure better service for all our guests. Excessive Spa and Airport Transfer Fees: We appreciate your feedback on our pricing. Regarding the airport transfer, we would like to clarify that the fee you mentioned is for our private transfer service using a Vito vehicle, which offers additional comfort and convenience compared to a regular taxi. This is the most economical option we provide for private transfers. Minibar Checks: We apologize if the frequency of minibar checks felt intrusive. To ensure your privacy, we advise placing a "Do Not Disturb" (DND) card on your door. This will inform our staff not to enter your room, providing you with uninterrupted privacy during your stay. Once again, thank you for bringing these matters to our attention. We hope you will give us another opportunity to serve you better in the future. Should you decide to stay with us again, please do not hesitate to contact us directly so we can ensure your next experience exceeds your expectations. Warm regards, Dilek SEVIG KOSE Guest Experience Manager

Fabulous location and a very good hotel

Tripadvisor puanı 5.0/5

KnR67 Couples - TripAdvisor onaylı yorum

We treated ourselves to an Executive Suite with a Bosphorus view and were delighted with the room. Hotel staff were all friendly and helpful. Breakfast is on the rooftop terrace and offers an extensive selection. Many restaurants close to the hotel.

Dear KnR67, thank you for sharing your experience with us. We are delighted to hear that you enjoyed our Executive Suite with a Bosphorus view and the rooftop terrace breakfast. Our staff strives to provide a friendly and helpful service. We hope to welcome you back soon. Best regards, Dilek SEVIG KOSE Guest Experience Manager

Güzel Konum

Avis müşterileri puanı 3.5/5

Onur Aileler - ALL için doğrulanmış yorumlar

+ Çalışanlar çok kibar. Kahvaltı büfesinin lezzeti, çeşitliliği ve restoranın manzarası mükemmel. Konum çok güzel. - Odaların teknik kısmı bakımsız. Banyo içindeki cam kapı ne zaman üzerimize patlayacak diye her banyoya girişimizde tedirgin olduk. Bilgi vermemize rağmen düzeltilmedi. Tahminen ek bina yapılmış ama sadece giriş yönü asansörü ile diğer odalara gidiş yorucu. Sigara içilmeyen kat kebap kokuyor. Yalıtım yetersiz, gece arka taraftaki sokağın gürültüsünden uyunmuyor. Görünüşe göre otelin tek problemi Teknik Servis.

Sayın Mustafa Onur Y., Öncelikle değerli vaktinizi ayırıp yorumunuzu paylaştığınız için teşekkür ederiz. Memnuniyetsizliğinizi özür dileriz. Odaların teknik durumuyla ilgili yaşadığınız sıkıntıları dikkate alacağız. Sigara içilmeyen katın koku sorunu hemen ele alınacak. Ayrıca, yalıtım konusunda gerekli önlemleri alacağız. Teknik Servis departmanımızın hizmet kalitesini artırmak için gerekli adımları atacağız. Size daha iyi bir deneyim sunabilmek için elimizden geleni yapacağız. Novotel Istanbul Bosphorus ailesi olarak tekrar ziyaretinizi bekler, size daha iyi hizmet verebilmeyi umarız. Saygılarımızla, Dilek SEVIG KOSE Guest Experience Manager di…

Needs a good refurb but great location!

Tripadvisor puanı 3.0/5

Charlotte H TripAdvisor onaylı yorum

I booked this trip as a Christmas present for my mum. I wanted to book an executive suite with bosphorus view so we could both have our own rooms thereotically (bedroom and then lounge with sofa bed). On check in we were greeted by someone whose English was terrible. They say their reception also works as concierge but they are really not knowledgable and didn't know much about the area. When we checked into the room, the lamps didn't work, general cleanliness of the bathroom wasn't great when you find dark hairs on towels. Lack of hangars etc. Sofa bed made up for me and just one measley pillow left.. This sofa bed is also rock hard, every morning I woke up I was in agony! The location of the hotel is great which is it's best selling point. Breakfast had a lot to offer in terms of pastries, fruit and salad but not much hot food. There was a card in the room with the manager's details when we arrived saying please contact me if you need anything/comments etc. I emailed him straight away and didn't hear anything over a 3 night/4 day period so totally pointless that they leave this. Still haven't heard anything to this date. There are many hotels close-by so do your research as this was an expensive stay for a hotel which is very out-dated and needs some major work doing to it!

Dear CharlotteH926 Thank you for sharing your detailed feedback. We sincerely appreciate you taking the time to inform us about your experience. First and foremost, we are delighted to hear that you found our location convenient and enjoyed our breakfast selection. However, we are very sorry that several aspects of your stay did not meet your expectations, and we deeply regret the inconvenience you experienced. Regarding your concerns: Check-in Experience: We apologize for the language barrier you encountered and any inconvenience it may have caused. We are committed to providing clear communication and will ensure that our team receives additional training to better serve our guests. Room Condition: We are sorry to hear about the issues with the lamps, cleanliness, and lack of hangers in your room. This is certainly not up to our standards, and we will address these issues with our housekeeping and maintenance teams immediately. Sofa Bed Comfort: We regret that the sofa bed was uncomfortable and that there was insufficient bedding. We will review our bedding provisions and work on improving the comfort of our sofa beds. Email Communication: We were particularly concerned to learn that you did not receive a response to your email. After thoroughly checking our records, we could not find any email correspondence from you during your stay. We apologize for any technical issue that may have prevented your email from reaching us. Your feedback about the need for refurbishment has been noted. We are continuously working on improvements and hope to address these concerns in our ongoing updates. We understand how disappointing this experience must have been, especially for a special occasion like a Christmas gift for your mum. Your comments have been invaluable in helping us improve our services. Should you consider giving us another chance, we would be delighted to welcome you back and ensure a much-improved experience. Please feel free to reach out to me directly for any future reservations or concerns. Thank you once again for your feedback. Best regards, Dilek SEVIG KOSE Guest Experience Manager

Daha iyi olabilirdi

Avis müşterileri puanı 4.0/5

Yiğit Çiftler - ALL için doğrulanmış yorumlar

Fiyat performansına göre memnun kalmadım diyebilirim , otele ilk girişte sizi çok şık giyimli çalışanlar karşılasa da giriş performansı çok kötü , çok olumsuz başlatıyor otel konaklamasına . Arabayı zoraki aldılar , erken girdim iki çanta vardı , odaya bırakır mısınız oda müsait olunca dedim tamam dediler otele yedi gibi geldim çantalar bırakılmamış. Otelden çıkışta otopark parasını girişte verdim çıkarken soruyorlar teyid ediyorlar bu yanlış , resepsiyon çalışanları genel anlamda bilgisiz ve güler yüzlü değil. Kahvaltı güzel , oda iyi , koridorda gördüğüm temizlik elemanı erkek personel otelde gördüğüm en güler yüzlü çalışandı. Daha iyi otellerde kaldım , bu performansa bir daha bu otele gelmem , çalışanların genel tavrı , bilgisizlikleri , suratsızlıklsrı hoşuma gitmedi .

Sayın YİĞİT, Öncelikle değerli yorumunuz için teşekkür ederiz. Fiyat performans dengesinden memnun kalmadığınızı üzüntüyle öğrendik. Otele giriş ve çıkış süreçlerinde yaşadığınız olumsuzluklar için içtenlikle özür dileriz. Personelimize daha fazla dikkat etmeleri konusunda gerekli geri bildirimi yapacağız. Temizlik personelimizin nazik ve güleryüzlü hizmetinden memnun kaldığınızı öğrenmek ise sevindirici. Gelecek ziyaretinizde sizlere daha iyi bir deneyim sunabilmek adına gelişime açık olduğumuzu belirtmek isteriz. Eleştirileriniz bizim için değerlidir ve daima hizmet kalitemizi artırmak için bize yol gösterir. Novotel Istanbul Bosphorus ailesi olarak sizi tekrar ağırlamayı umarız. Saygılarımızla, Dilek SEVIG KOSE Guest Experience Manager di…

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