I did book for 3 nights and check out after 20 minutes of check-in. My room had a terrible smell and carpet, curtains just dirty. The bathroom is the same. I did not stay there for a night. Never go back

5 nights, 2 rooms @ $750 per room - not exactly cheap. We had to book two rooms as max capacity is 3 per room and we are a family of 4. PROS: Staff are friendly, close to main CBD, on a lucky day the shower was hot and strong (provided not too many people on the floor, otherwise bad luck). CONS: Upfront payment, no other facilities, no restaurants on site, rooms are not serviced unless specially arranged. We did have use of the Staten restaurant at a sister hotel nearby, but couldn't exactly order room service. When we arrived late afternoon only one of two rooms was ready. However on inspection of the first 'ready' room, it appeared there were fresh/recent food stains on the carpet that had not been cleaned. This was not a good start. Fortunately the staff were able to find two alternate rooms for us, one on the 2nd floor and the other on the 12th. The upper level was nice and tidy, modern TV with lots of channels, but heater was not working. This was later fixed. The lower room appeared well used, dated, broken side table, with an old fuzzy TV with only 3 channels. Our sleep was constantly disturbed with trucks collecting bins in the middle of the night in the alleyway next to the hotel. Room was 'serviced' only once at our request which included making the bed, replacing the towels and tea/coffee. The floor has not been vacuumed even once during our stay. The food at Staten was hardly restaurant quality, best described as bar food. I ordered fish and chips meal. The Chips were really good and well cooked, the fish on the other hand was supposed to be snapper, but was rubbery, as if it was heated one too many times. I saw some other diners nearby who also left their meal unfinished. I have stayed and dined at other Mercure's in Wellington and Auckland, but this was by far the worst experience. Would I book Mercure Wellington Central City Hotel and Apartments again? Only if I was desperate.

The apartment was fine; a little tired with carpet stains. But it was well fitted-out and the shower was hot and strong. Kitchen equipment was fine, and lots of coffee, tea and milk. OK we know it's Windy Wellington but one of the windows howled all night long. But, oh dear, breakfast was dismal. We had to walk five minutes to the neighbouring Mercure. That's not the end of the world, but the breakfast room was! No natural light, all various shades of brown, dark photos of Victorian Wellington and thin and insipid fruit juice. The cooked breakfast was perfectly OK, but really the room was depressing. Not even a pot plant.

Love that they try to give me my favourite room each time. Up until last year the desk staff knew me and would greet me by name but they have had a big turnover due to Covid. Centrally located and comfortable

We stayed in a 2 bedroom apartment, which was fine for the price. We were asked if we wouldn't mind moving to a different room as the apartments with kitchens may leak in the rain! Breakfast at the sister property (Mercure Abel Tasmin) was the worst I have ever had at a Accor Hotel. The hotel is undergoing a renovation so there is no Restaurant or bar, just a conference room being used for both. Food was only warm, not much choice and didn't look particularly appealing. Very stark conference room, so never returned to use our drinks voucher. So as long as you do not require a bar and restaurant, the Mercure Central is in a great location, cheap and comfortable. I wouldn't stay again.