イビス ウィーン ハウプトバーンホフ 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,953 件のレビュー

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Canettistrasse 8, 駐車場：Karl Popper通り。4, 1100 ウィーン, オーストリア

説明

ホテルのその他の情報

  • 空港への直通列車が発着する中央駅まで 200 m

  • 禁煙、エアコン完備の 311 室の客室、うち 39 室はツインルーム

  • オーストリアのエコラベルとエコラベル

当ホテルの客室

ホテル所在地

イビス ウィーン ハウプトバーンホフ

Canettistrasse 8, 駐車場：Karl Popper通り。4
1100 ウィーン
オーストリア

GPS:48.185211, 16.379242

電話番号
ファックス +43 1 90926624200

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 全館禁煙
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,953 件のレビュー

トリップアドバイザーの評価  4.3/5  1,016 件のレビュー

2025エクセレンス認証

お客さまの声 4.5/5

Aiko M. 一人 - 確認済みレビュー すべて

Vienna Central Stationの出口から徒歩1分の近さで、スタッフの方の対応も大変良かったです。 駅の真横ですが静かで、お部屋も清潔感があり、快適に過ごすことができました。 セーフティーボックスと冷蔵庫があるとさらに良いなと思いました。 フロント横にはドリンクスペースがあり、ウォーターサーバーから水を無料でいただける点もよかったです。

Thank you very much for your kind and detailed review. We’re delighted to hear that you enjoyed our clean and comfortable rooms, the quiet atmosphere despite being right next to Vienna Central Station, and the friendly service from our team. It’s great to know that our drink station and complimentary water near the reception added to your comfort during your stay. As a 3-star hotel, our rooms are not equipped with safes or refrigerators, but we do offer secure lockers at the reception for valuables and provide a 24/7 self-service market for snacks and drinks. We truly appreciate your feedback and hope to welcome you again soon. Best regards Christoph Reservation – ibis Wien Hauptbahnhof

Excellent location - great hotel in Vienna.

トリップアドバイザーの評価 5.0/5

Tony S トリップアドバイザー認証口コミ

Excellent location. A wonderful hotel with good facilities though a little disappointing that tea and coffee making facilities were not available in the rooms but in the lobby instead. The room was very clean with attractive decor. Would definitely recommend.

Thank you very much for your kind and thoughtful review. We’re delighted to hear that you enjoyed our excellent location, clean rooms, and welcoming atmosphere. It’s great to know you would recommend our hotel — that means a lot to us. As a 3-star property, our rooms do not include tea and coffee making facilities, but we’re glad you made use of the complimentary options available in the lobby. We hope to welcome you again soon. Best regards Christoph Reservation – ibis Wien Hauptbahnhof

I am an unhappy customer

トリップアドバイザーの評価 1.0/5

Donald K トリップアドバイザー認証口コミ

I seldom leave 1/5 reviews but I do not feel too much guilt this time. I booked the hotel via a third party website. It amazes me that hotels cannot match price with a third party, otherwise I would go direct. Minutes after booking (and I admit I knew it was a non refundable price) I got notified of a change in my plans. I tried to see if I could reduce my stay to 5 days instead of 6 with a month's notice. I did not ask for any money back, just 2 breakfasts from their buffet. It is a good deal for them. They refused. I said that these sorts of things make people upset and lead to low reviews. I gave them a week to reconsider and they held fast. Since it seems like a reasonable request and I said I would be upset if they did not consider it and would leave a bad review if I was held to the deal, I feel okay leaving a bad review because I am upset.

Thank you for taking the time to share your experience. We’re truly sorry to hear about your frustration and understand that your change in plans created a difficult situation. As you mentioned, bookings made through third-party platforms often come with specific conditions, and unfortunately, our flexibility is limited in such cases. We always strive to offer fair and transparent policies, and we regret that we weren’t able to accommodate your request in this instance. We appreciate your feedback and will take it into consideration as we review how we handle similar situations in the future. We hope to welcome you again under better circumstances. Best regards Christoph Reservation – ibis Wien Hauptbahnhof

Location was the only good thing

トリップアドバイザーの評価 2.0/5

lovespiano Friends getaway - トリップアドバイザー認証口コミ

Once I got through the clouds of cigarette smoke outside right at the front entrance, the front desk staff was pretty nice. My room was dismal and stuffy. The air conditioner wasn’t working properly the 3 nights I was there. I reported it to front desk and they dismissed me. No one ever came to try to fix it. Housekeeping never once came into my room. I had to ask for clean towels and empty my own trash. Being next to the transportation station was very convenient

Thank you for sharing your detailed feedback. While we are glad that you appreciated our convenient location next to the station and the friendliness of our front desk team, we sincerely regret that other aspects of your stay did not meet expectations. Please accept our apologies for the air conditioning not functioning properly and, even more importantly, for the lack of appropriate follow-up from our team. This is not the standard of service we strive to deliver. We are also very sorry to hear about the shortcomings with housekeeping — this should not have happened, and we will address these issues internally to ensure they are corrected. Your comments are very valuable to us, and we thank you for bringing them to our attention. We hope you will give us another opportunity in the future to provide you with the level of comfort and service that all our guests deserve. Best regards, Christoph Reservation – ibis Wien Hauptbahnhof

Room temperature almost like outdoor temperature at about 27 degrees Celsius where aircon setting is at 10 degrees C

トリップアドバイザーの評価 1.0/5

WilliamT335 ファミリー - トリップアドバイザー認証口コミ

15 Aug 25 at 10.00pm, room temperature was 26.7 degrees Celsius. Was told be reception that the room aircon needed 2 hours to cool down the room and to visit reception after 2 hours if room is not cool. Noted at 1020 pm, outdoor temperature was indicated at 27.0 degrees Celsius. The room temperature is at 26.6 degrees Celsius. At 10.39pm, room temperature is at 26.6 degrees Celsius with no change in temperature.

Thank you for your detailed feedback, and we’re truly sorry for the discomfort you experienced due to the room temperature. It’s clear that the air conditioning did not perform as expected during your stay, and we understand how frustrating it must have been — especially when you're relying on a cool, comfortable room for rest. While our system is centrally managed and designed to be energy-efficient, it should still provide effective cooling, particularly during warmer summer nights. We regret that the suggested two-hour wait did not bring any noticeable improvement, and we’ll report this to our technical team immediately for inspection and adjustment. Your precise time and temperature notes are extremely helpful for troubleshooting. We apologize again for the inconvenience and hope you’ll consider giving us another opportunity to provide a much more comfortable and pleasant stay. Best regards Christoph Reservation – ibis Wien Hauptbahnhof

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 3,069 件のレビュー 6.6/10 客室
  • 2,474 件のレビュー 9.1/10 サービス
  • 61 件のレビュー 8.6/10 インターネット
  • 1,684 件のレビュー 9.4/10 朝食
  • 1,247 件のレビュー 8.5/10 清潔さ
  • 624 件のレビュー 8.3/10 お値打ち度
  • 303 件のレビュー 8.3/10 料理

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。