ホテル アム コンツェルトハウス ウィーン M ギャラリー 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 1,914 件のレビュー

ベストレートをお約束
ホテル アム コンツェルトハウス ウィーン M ギャラリー - Image 1
ホテル アム コンツェルトハウス ウィーン M ギャラリー - Image 2
ホテル アム コンツェルトハウス ウィーン M ギャラリー - Image 3
ホテル アム コンツェルトハウス ウィーン M ギャラリー - Image 4
Am Heumarkt 35-37, 1030 ウィーン, オーストリア

説明

ホテルのその他の情報

  • 新しく改装されたお部屋でおくつろぎください。

  • 持続可能性への取り組みを続けており、EU エコラベル、オーストリアエコラベルの認証を受けています。

  • ミシュラン1つ星と帽子4つの評価を獲得したレストラン「Apron」で上質のお食事をお楽しみください。

  • お部屋には無料のミネラルウォーター、Wi-Fi、コーヒーと紅茶をご用意しております。

  • コンシェルジュおよびポーターサービス、敷地内の地下駐車場。

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover
Discover

ホテル所在地

ホテル アム コンツェルトハウス ウィーン M ギャラリー

Am Heumarkt 35-37
1030 ウィーン
オーストリア

GPS:48.199693, 16.377311

電話番号
ファックス +43 1 71616844

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

APRON

ミシュラン 1 つ星、ゴ・エ・ミヨでトック 4 つを獲得したレストラン「APRON」では、現代風にアレンジされたオーストリア料理をお楽しみいただけます。シェフのステファン・シュパイザーは、ベスト50シェフに選出されています。完全予約制となっています。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  1,914 件のレビュー

トリップアドバイザーの評価  4.5/5  270 件のレビュー

2024エクセレンス認証

Three day break

トリップアドバイザーの評価 5.0/5

joycet140 Couples - トリップアドバイザー認証口コミ

Hotel in a good location, we got the CAT train from the airport then walked to hotel about 15 min walk or one stop on metro. Check in was quick with friendly staff. Room comfortable, but only fault was the shower head not staying up, not sure if we had the same room as a previous review or if they have the problem in a few rooms. If being a bit picky could say the room could do with a few touch ups but overall we enjoyed our stay. We found location good , we walked to most places but Stratpark station five minutes away or trams nearby. Breakfast was good, although €30 per person is quite a lot. Vienna a lovely city and if we return would stay here again.

Unfortunate Issue due to Poor Communication

トリップアドバイザーの評価 3.0/5

Jennifer C トリップアドバイザー認証口コミ

Pro: Room was spacious & clean. It was attended to every morning and evening during our 3 night stay from November 28 through December 1st of 2024. Con: When we checked-in, we were given a “drink of your choice” voucher for 2 drinks to redeem at the restaurant bar that sits in the hotel lobby (see photo attached). This was given to us perhaps because we signed up for their Accor loyalty program so that we were granted free early check in to our room. We went to the bar on night 2 of our stay. We sat at one of the small cocktail tables next to the bar and ordered 2 cocktails from the drink menu that the waiter handed us, priced at 16 EUR each. When we finished our drinks and handed the waiter our voucher – the waiter said he could not accept it because we ordered from the non “Welcome Guest” menu. We said we were unaware of a separate menu and the waiter said the menu was posted at the bar – which we did not see because we immediately sat at a table and not at the bar. The “Welcome Guest” menu had different cocktail options, but were also priced at 16 EUR same as the “normal” drink menu. Instead of arguing further with the waiter (it was getting late and we had another long day ahead of us of sight-seeing) – we unhappily paid the 32 EUR bill and went back to our room for the night to get much needed rest. The next morning, we explained the issue to the attendant at the hotel front desk hoping to get a reimbursement. We said no one explained to us that there was a separate menu for our vouchers (during check-in nor when we sat down at the bar table the night before). He went to the bar manager and then came back and said they could not refund us as this was the agreement between the hotel and the restaurant bar. This was an unfortunate incident that could have been prevented with better communication from the front desk during check-in and/or clearer signage at the bar, tables or menus. We hope our experience helps future guests that are offered the same vouchers and can save unnecessary/unplanned expenditures. “Drink of your choice” is very mis-leading. This situation unfortunately diminished our experience with this otherwise lovely hotel.

Dear Mrs. Jennifer Thank you for sharing your detailed feedback about your stay with us. We’re delighted to hear that you found your room spacious, clean, and well-attended throughout your visit. Providing a comfortable and welcoming environment is always our priority, and we’re glad we met your expectations in that regard. However, we are truly sorry to learn about your experience with the drink vouchers. We understand how frustrating and disappointing it must have been to face such confusion. Please accept our sincerest apologies for the lack of clarity regarding the “Welcome Guest” menu and for any inconvenience caused. Your comments highlight an important area where we can improve, and we will take immediate steps to ensure that future guests are given clearer instructions about the voucher terms during check-in and that proper signage is placed at the bar. We truly appreciate your understanding and the constructive feedback you’ve provided. It helps us refine our services and enhance the guest experience. We hope this incident won’t overshadow the positive aspects of your stay, and we’d love the opportunity to welcome you back and provide you with the flawless experience you deserve. Kind regards, Melanie - Hotel Am Konzerthaus

Excellent!

トリップアドバイザーの評価 5.0/5

Rhi3 トリップアドバイザー認証口コミ

Really lovely hotel. We stayed for here for 4 mights, helpful staff on checkin, the hotel as a dark atmospheric feel but it works. Bright xmas tree and decs. Not cheap but nice hotel bar - we didn't eat but staff friendly and helpful. Good location. Quiet - but we were on 7th floor. If you come here it is only 32 euros by uber to the airport and it is 15 euros per person on the aiport train - worth noting. Hotel is 20 mins from main station walking but I would recommend a taxi - best to get uber from airport given cost. We didn't have breakfast at 30 euros pp.

Dear Guest, thank you so much for sharing your experience with us. We’re delighted to hear that you enjoyed your stay and found our staff helpful during check-in. We’re glad you appreciated the hotel's atmosphere, as well as the festive touch of the Christmas tree and decorations! It’s also great to know that you found our location to be convenient and the hotel bar to your liking. Thank you for your useful tips regarding transportation options to and from the airport and main station. We’re happy that the quietness of the 7th floor added to your comfort during your stay. We hope to welcome you again in the future, and perhaps next time, you’ll have the opportunity to enjoy our breakfast offering! Best regards, Katarina - Front Office

Broken Shower

トリップアドバイザーの評価 3.0/5

352juliad トリップアドバイザー認証口コミ

The hotel looked nice, was very clean and comfortable. Check in was straight forward and our rooms were ready when we got there at 1pm. Unfortunately, we had a room with a shower over a bath and the shower head would not stay upright so that we could stand under it. It had to be held in your hand to use it. We reported it on the first evening (quite late) and we were told to speak to the morning reception people, which we did and they said someone would fix it whilst we were out during the day (a saturday. When we got back at tea time it had not been fixed, so i reported it again at tea time on Saturday to be told that they had no maintenance person available until Monday which was the day we were going home. They did offer an alternative room at this point, but with one evening to go, it would have been a lot of effort to move rooms. The cleaning staff kept turning the head against the wall as it was the only way it would stay upright, but totally unusable in that position. So they knew it as broken and should have had it fixed before we arrived. On a more positive note, we had great service in the bar from one waiter in particular.

Trip to Vienna

トリップアドバイザーの評価 5.0/5

Bob N トリップアドバイザー認証口コミ

Looks can be deceiving, given the hotels modern exterior you will be pleasantly surprised with the interior, very friendly and attentive staff nothing was too much bother. Our accommodation was perfect and met all our needs, the breakfast facility was impressively varied from a healthy carrot juicer to bacon, eggs and all the trimmings. Great location.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,169 件のレビュー 9.6/10 ロケーション
  • 1,289 件のレビュー 8.3/10 客室
  • 1,386 件のレビュー 9.3/10 サービス
  • 20 件のレビュー 7.7/10 インターネット
  • 890 件のレビュー 9.2/10 朝食
  • 420 件のレビュー 8.5/10 清潔さ
  • 366 件のレビュー 9.3/10 雰囲気

Powered by Trustyou

周辺の他の施設

ウィーンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。