ホテルアムコンツェルトハウス - Mギャラリーコレクション 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 2,225 件のレビュー

ホテルアムコンツェルトハウス - Mギャラリーコレクション - Image 1
ホテルアムコンツェルトハウス - Mギャラリーコレクション - Image 2
ホテルアムコンツェルトハウス - Mギャラリーコレクション - Image 3
ホテルアムコンツェルトハウス - Mギャラリーコレクション - Image 4

説明

ホテルのその他の情報

  • 新しく改装されたお部屋でおくつろぎください。

  • 持続可能性への取り組みを続けており、EU エコラベル、オーストリアエコラベルの認証を受けています。

  • ミシュラン1つ星と帽子4つの評価を獲得したレストラン「Apron」で上質のお食事をお楽しみください。

  • お部屋には無料のミネラルウォーター、Wi-Fi、コーヒーと紅茶をご用意しております。

  • コンシェルジュおよびポーターサービス、敷地内の地下駐車場。

当ホテルの客室

このホテルを予約
客室 1

ホテル所在地

ホテルアムコンツェルトハウス - Mギャラリーコレクション

Am Heumarkt 35-37
1030 ウィーン
オーストリア

GPS:48.199693, 16.377311

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

APRON

ミシュラン 1 つ星、ゴ・エ・ミヨでトック 4 つを獲得したレストラン「APRON」では、現代風にアレンジされたオーストリア料理をお楽しみいただけます。シェフのステファン・シュパイザーは、ベスト50シェフに選出されています。完全予約制となっています。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  2,225 件のレビュー

トリップアドバイザーの評価  4.5/5  310 件のレビュー

2025エクセレンス認証

Very Good

トリップアドバイザーの評価 5.0/5

Sebastian B トリップアドバイザー認証口コミ

Dear esteemed Guest, Thank you very much for your positive review. We are pleased to hear that you enjoyed so many aspects of your stay. We also appreciate your constructive comments regarding a few details. It is feedback like this that helps us improve. We certainly hope to welcome you again in the future. Sincerely, Apostolos Tsiantis Quality & Sustainability Manager

Good for a short stay only

トリップアドバイザーの評価 4.0/5

Economistmum トリップアドバイザー認証口コミ

Dear esteemed Guest, Thank you very much for your detailed feedback. We're pleased to hear you enjoyed our breakfast and found the team helpful during your stay. We also truly appreciate your comments regarding the Wi-Fi signal and room layout, your input is valuable and helps us improve the guest experience. While our design style is intentionally distinctive, we understand that it may not suit every preference. We’d be happy to welcome you again for a shorter visit. Kind regards, Melanie Front Office Agent

BEWARE Unauthorised and Unexplained Charges to Credit Card

トリップアドバイザーの評価 1.0/5

R L トリップアドバイザー認証口コミ

Dear Guest, Thank you for your message and for taking the time to express your concerns. Firstly, we would like to clarify that the €100 credit card pre-authorization taken at check-in is a standard policy followed by most hotels globally. It is not a charge but rather a temporary hold intended to cover any incidental expenses during the stay. This is fully refundable upon check-out, provided no extra charges are incurred, which was indeed the case in your situation. Regarding the €294 in question, we would like to clarify again that this was not an additional or unexplained charge. At the time of your check-in, we had no information indicating that your stay had already been prepaid. As a result, payment was processed as per our standard procedure. We previously explained that due to a recent transition to a new operating system, there had been delays and inconsistencies in how transactions, particularly authorizations and releases, were displayed, something we also apologized for in numerous occasions. We understand how this situation may have appeared confusing but we want to emphasize that there were no multiple charges made by our hotel. What you may have seen on your credit card statement were authorizations—not charges—which are often temporarily displayed as pending transactions before being released. Additionally, we have consistently responded to your queries within a few hours each time, ensuring that you were kept up to date at every step. For this reason, we find the characterization of our communication as "suspicious" and lacking "accountability" to be both inaccurate and unfair. We have taken your concerns seriously from the start and have actively worked to resolve the matter as quickly and transparently as possible. Should you require any further assistance, we would be happy to provide it. Sincerely, Apostolos Tsiantis Quality & Sustainability Manager

Nice hotel if your room not on the street

トリップアドバイザーの評価 4.0/5

Dalia R トリップアドバイザー認証口コミ

Dear Dalia, Thank you for sharing your experience. We’re pleased to hear that we could accommodate you with a quieter, more spacious room during your stay. We truly regret the inconvenience caused by the street work and the noise in your original room. Your comfort is very important to us, and we appreciate your understanding. We hope to welcome you back for a much more peaceful stay next time. Kind regards, Melanie Front Office Agent

Great Location, Excellent Service

トリップアドバイザーの評価 4.0/5

Nadja L ファミリー - トリップアドバイザー認証口コミ

Dear esteemed Guest, Thank you very much for taking the time to share your feedback! We are delighted you enjoyed your stay overall and appreciated so many aspects of it. Your comments are very valuable to us and we hope to have the pleasure of welcoming you again in the future. Sincerely, Apostolos Tsiantis Quality & Sustainability Manager

との提携 TripAdvisor

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