Hotel Am Konzerthaus - MGallery Collection 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 2,240 件のレビュー

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Hotel Am Konzerthaus - MGallery Collection - Image 1
Hotel Am Konzerthaus - MGallery Collection - Image 2
Hotel Am Konzerthaus - MGallery Collection - Image 3
Hotel Am Konzerthaus - MGallery Collection - Image 4
Am Heumarkt 35-37, 1030 ウィーン, オーストリア

説明

ホテルのその他の情報

  • 新しく改装されたお部屋でおくつろぎください。

  • 持続可能性への取り組みを続けており、EU エコラベル、オーストリアエコラベルの認証を受けています。

  • ミシュラン1つ星と帽子4つの評価を獲得したレストラン「Apron」で上質のお食事をお楽しみください。

  • お部屋には無料のミネラルウォーター、Wi-Fi、コーヒーと紅茶をご用意しております。

  • コンシェルジュおよびポーターサービス、敷地内の地下駐車場。

当ホテルの客室

このホテルを予約
客室 1

ホテル所在地

Hotel Am Konzerthaus - MGallery Collection

Am Heumarkt 35-37
1030 ウィーン
オーストリア

GPS:48.199693, 16.377311

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

APRON

ミシュラン 1 つ星、ゴ・エ・ミヨでトック 4 つを獲得したレストラン「APRON」では、現代風にアレンジされたオーストリア料理をお楽しみいただけます。シェフのステファン・シュパイザーは、ベスト50シェフに選出されています。完全予約制となっています。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  2,240 件のレビュー

お客さまの声 4.0/5

Kazuyo S. カップル - 確認済みレビュー すべて

Dear esteemed guest, thank you for taking the time to share your feedback. We are delighted that you enjoyed our convenient location and that our team was able to assist you promptly before your arrival. It is also wonderful to hear that we could accommodate your request for a room with a bathtub and that you had a comfortable stay for most of your visit. At the same time, we sincerely apologize that your room was not serviced on the day before your departure. This is certainly not the standard we strive to provide, and we understand your disappointment regarding the missing housekeeping service. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards, Melanie Front Office Agent

お客さまの声 5.0/5

Eriko Y. ビジネス - 確認済みレビュー すべて

Dear Esteemed Guest, We very much appreciate your comments regarding your stay at the Hotel Am Konzerthaus - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Markella Front Office Agent

お客さまの声 4.0/5

Weonseok C. カップル - 確認済みレビュー すべて

Dear Esteemed Guest, Thank you for sharing your feedback with us. We’re pleased to know that your overall experience was positive and that several aspects of your stay met your expectations. Your comments are truly appreciated, as they help us understand what we are doing well and where we can improve. We sincerely regret the inconveniences you encountered and have shared your observations with our maintenance team so they can be properly addressed. Ensuring a comfortable and seamless stay for our guests is very important to us, and your input plays a key role in that process. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Kind regards, Markella Front Office Agent

お客さまの声 4.0/5

Hajime A. ビジネス - 確認済みレビュー すべて

Dear Esteemed Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Markella Front Office Agent

お客さまの声 3.5/5

Risa T. カップル - 確認済みレビュー すべて

Dear Guest, Thank you very much for taking the time to share your detailed feedback with us. We truly appreciate both your kind words and your honest comments. We are delighted to hear that you found the room clean and that our front desk team made such a positive impression, this means a great deal to us. At the same time, we are sorry to learn about the disappointment regarding the bathtub. As you mentioned, bathtubs are available only in certain room categories and need to be requested in advance to be guaranteed. We regret if this was not clear at the time of booking. Regarding the kettle, we sincerely regret the inconvenience caused. While we were not informed that you had been injured and therefore did not realize the seriousness of the situation, we are very sorry to hear that you hurt your hand. This is certainly not the experience we wish for our guests. We are glad the kettle was replaced promptly, but we fully understand that an explicit apology would have been appropriate, and we appreciate you bringing this to our attention. Your feedback is extremely valuable and helps us improve our communication and service. We truly hope to have the opportunity to welcome you again in the future and provide you with an even better experience. Kind regards, Melanie Front Office Agent

その他のウェブユーザーの評価

  • 1,212 件のレビュー 9.5/10 ロケーション
  • 1,344 件のレビュー 8/10 客室
  • 1,518 件のレビュー 9.1/10 サービス
  • 17 件のレビュー 8.1/10 インターネット
  • 876 件のレビュー 9.2/10 朝食
  • 485 件のレビュー 9/10 清潔さ
  • 439 件のレビュー 9.2/10 雰囲気
  • 262 件のレビュー 8.4/10 料理

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