イビスウィーンシティ 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 951 件のレビュー

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イビスウィーンシティ

Schoenbrunnerstrasse 92
1050 ウィーン
オーストリア

GPS:48.188829, 16.349502

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実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  4.6/5  951 件のレビュー

トリップアドバイザーの評価  4.0/5  1,151 件のレビュー

Would stay again. Couple of negatives though

トリップアドバイザーの評価 3.0/5

M1947B Solo travel - トリップアドバイザー認証口コミ

First impressions weren’t the best as when I politely asked the man on reception whether I could check in please, his response was just ‘ID’ which wasn’t friendly or greeting at all. But I got my room and it was clean enough with a good bathroom and plenty of storage space. Only thing that confused me was it was 2x single bed duvets on a double bed which is obviously not ideal but I made do. Location was ideal, very short walk up the road to Pilgramgasse station and I always got off at Karlsplatz as the location was ideal for the city centre and a good starting point for a walk. Would stay here again if visiting Vienna but a little bit of customer service training can turn this experience from ‘pretty good’ to ‘good’.

Dear M1947B, Thank you for taking the time to tell us about your experience at the ibis Wien City. As clients need to fill in a local registration form our front desk team asks clients upon arrival for their ID cards to prefill the most needed data, of course this should happen in a friendly and welcoming way. Regarding the duvets, as we mostly welcome two guests per room we have recently changed the bedding in our rooms from one to two duvets, as it was requested very often. As we only have double bedded rooms, all our rooms are not automatically equipped with two single bed duvets. We strive to provide a great service experience for every customer; therefore your feedback is very important to us. We would be happy to welcome you again in the future! Best regards Felicitas

Good value for the money, OK location

トリップアドバイザーの評価 4.0/5

Camper51354437517 Friends getaway - トリップアドバイザー認証口コミ

Friendly employees and great customer service Location is ok, 10 minutes walk from the metro station, but from that metro station, you usually need to switch two metro lines in one way to get to almost every tourist location. Like all Ibis hotels, it is comfy and good value for the money, but this hotel could be cleaner. If you are a tourist in Vienna, I would recommend the other Ibis Hotel, Ibis Hotel Mariahilfer, which is in a much better location with better connections. You can visit lots of locations by foot, and here you need to use public transportation.

Staff that helps

トリップアドバイザーの評価 5.0/5

TomOpo ファミリー - トリップアドバイザー認証口コミ

Very helpful staff finding a solution to store our bikes on the spot, an outstanding breakfast with homemade waffles, everything works, quiet rooms in the inner yard, a good base to explore Vienna from a rather safe neighborhood. Entrance from both sides of the building

Good place to stay

トリップアドバイザーの評価 4.0/5

LeTeuton トリップアドバイザー認証口コミ

Pleasantly surprised, it was really good value for money. Decor is same as all the IBIS, but staff was super friendly, breakfast was good, parking plenty on the street. Wouldn't sleep with window open, though, pretty noisy.

Nice hotel and good location

トリップアドバイザーの評価 3.0/5

besh03f トリップアドバイザー認証口コミ

The hotel was ok and we had a nice check in, thanks to the lady at reception however in the evening there was a guy at reception who acts like the owner of the hotel, not friendly at all with some attitude He refused to help at everyone we ask for help. My son dropped his shoes from the window which got stuck in front of room 114 window, we asked him to help and he saw the little one crying however with a very cold face he said sorry I cant help. You guys need to train him how to take care of your guests specially its called hospitality not hospital

Dear besh03f, We sincerely apologize for the behaviour of the staff that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Best regards, The team of the Ibis Wien City

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 761 件のレビュー 8.7/10 ロケーション
  • 843 件のレビュー 6.9/10 客室
  • 685 件のレビュー 9.1/10 サービス
  • 29 件のレビュー 7.6/10 インターネット
  • 517 件のレビュー 9.1/10 朝食
  • 414 件のレビュー 7.9/10 清潔さ
  • 99 件のレビュー 7.8/10 料理

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