情報メッセージ

グランド メルキュール ジャカルタ ハルモニ 5 つ星

お客さまの声 4.6/5 6,600 件のレビュー

ALLSAFE認証ホテル

このホテルを予約
客室 1

ベストレートをお約束

使い方?
グランド メルキュール ジャカルタ ハルモニ
地図で見る
+ 13 サービス

ホテルのその他の情報

  • Grand Mercure Jakarta Harmoni is strategically located in the heart of Jakarta's Capital city.

  • Only 30' minutes' drive (26 km) to Soekarno Hatta International Airport.

  • Near Shopping Center, Embassy and office's.

  • Since the opening in November of 2012, this hotel is known as the first brand for Accor Group

ホテル館内および周辺のサービス

チェックインは14h00からです

チェックアウトは12h00です

有料サービス

サービス情報とお役立ち情報
  • Wi-Fi/インターネットアクセス
  • 駐車場
  • お身体の不自由なお客さまのためのバリアフリー
  • エアコン
  • SOEKARNO HATTA 有料サービス
  • ホテルスタッフが応対可能な言語
  • フロントデスクは24時間対応しています
  • レイトチェックアウト(18時まで) 有料サービス
  • ドライクリーニング/アイロン 有料サービス
  • ATM
  • ポーター
  • コンシェルジュ
レジャーとアクティビティ
  • プール
  • フィットネスセンター (周辺)
  • 快適なご滞在
ケータリング
  • 朝食 有料サービス
  • レストラン1軒
  • バー3軒
  • ルームサービス
ビジネスサービス
  • 会議室16室
  • Web コーナー(Mac)
  • ビジネスセンター(サポートスタッフあり)
  • コピー/印刷サービス利用可能

ホテル所在地

グランド メルキュール ジャカルタ ハルモニ

Jl Hayam Wuruk No 36 37
Central Jakarta
10120 ジャカルタ
インドネシア

電話番号: +62213453777

ファックス: (+62)21/3453999

チェックインは14h00からです

チェックアウトは12h00です

  • TRANS JAKARTA :  BLOK M KOTA SAWAH BESAR

  • 飛行機で

    SOEKARNO HATTA 24.5km / 15.22 マイル - シャトルバス有料

  • 電車で

    GAMBIR 3.1km / 1.93 マイル

GPS:-6.160168, 106.81966

当ホテルの客室

レストランとバー

HARMONY SQUARE COFFEE SHOP

お料理の種類: 多国籍料理

The authentic coffee shop with elegant designed and built made to enhance your dining experience. Serves the sophisticated selections dishes and suggestion wines for your perfect dinner.

  • 月曜日 -
  • 火曜日 -
  • 水曜日 -
  • 木曜日 -
  • 金曜日 -
  • 土曜日 -
  • 日曜日 -

CRYSTAL LOUNGE

優雅でありながら形式張らないスタイルで特製カクテルをお楽しみいただけます。多忙な1日の仕事の後に仕事仲間や友人とリラックスするのに最適です。食欲をそそるおいしい飲み物と軽食を各種取り揃えています。

非契約写真

  • 月曜日 -
  • 火曜日 -
  • 水曜日 -
  • 木曜日 -
  • 金曜日 -
  • 土曜日 -
  • 日曜日 -

SKY LOUNGE

ジャカルタ市街の絶景が楽しめる場所で、当店ならではのダイニングをご体験いただけます。「メルキュールワイン」の幅広い取り揃えた最高級ワイン、各種のビールやリキュールだけでなく、食欲をそそる料理もぜひご賞味ください。

非契約写真

  • 月曜日 -
  • 火曜日 -
  • 水曜日 -
  • 木曜日 -
  • 金曜日 -
  • 土曜日 -
  • 日曜日 -

Pool Bar

Pool Bar is coming at Grand Mercure Jakarta Harmoni, Located at 5th floor. With the pool bar conveniently located next to the whirlpool, you won't have to change out of your swimwear to indulge in a wide selection of snacks and drinks. Pool Bar perfect pl

非契約写真

ミーティングとイベント

会議室

  • 会議室の数:16

  • 最大サイズ:936 m²

  • 最大ご利用人数:330 人

  • パーティの最大ご利用人数:200 人

詳細

お客さまの口コミ
グランド メルキュール ジャカルタ ハルモニ

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.6/5

6,600 件のレビュー

tripadvisor

トリップアドバイザーの評価 4.5/5

1,978 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

Great room

トリップアドバイザーの評価 4.0/5

AriroM1 Business - 02/12/2020 トリップアドバイザー認証口コミ

It is quiet room. It is easy for you to sleep. I really enjoy the room service. The food is tasty. Hotel location is great for business, near to center of the city. It is very easy to get public transportation.

Dear Mr/Mrs AriroM1, I appreciate the time you have taken to write this gracious review for Grand Mercure Jakarta Harmoni during your stay with us. It is a real pleasure to read that you are very satisfied with your stay and the service level of our associates has highly contributed to your satisfaction, as it is our aim to always provide an exceptional experience for every customer, therefore your feedback is very important for us. We are looking forward to welcoming you back in the near future. Best Regards, Lalu Aswadi Jaya General Manager

宿泊開始日の1週間ほど前に急遽宿泊日数を短縮・通知したが、宿泊代金は7泊のパッケージ料金として一切減額がなく、一般的ではないので不満

お客さまの声 2.0/5

Oak ビジネス - 23/03/2020 確認済みレビュー すべて

宿泊環境は満足。最終日にLate checkoutもキャンセルし通常通り朝にチェックアウトしたが、 もう一泊では?とのReceptionでの回答でこちらも料金減額がなかった。Hotel.com提示のDiscountレートの 倍程度で宿泊しているのにパッケージ料金だからと言う理由で違和感を感じた。

Ooku H. 様 この度は、Grand Mercure Jakarta Harmoni でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 この度のご宿泊において、ご期待にお応えすることができず、大変申し訳ございません。 頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Grand Mercure では、スタッフ一同、より一層の努力を重ねてまいります。 この度は、アンケートにご協力いただき、ありがとうございました。 またのご宿泊を心よりお待ち申し上げております。 ありがとうございました。 Taufik Ismail F Asst. Front Office Manager

会員特典でアップグレードをしてくれた。

お客さまの声 5.0/5

千葉 雄. ビジネス - 20/02/2020 確認済みレビュー すべて

会員特典でアップグレードをしてくれた。他サービスも特に問題はない。

Yuta C. 様 この度は、Grand Mercure Jakarta Harmoni でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Taufik Ismail F Asst. Front Office Manager

Well-equipped hotel for business trip

トリップアドバイザーの評価 5.0/5

Prima_Biromo Business - 30/01/2020 トリップアドバイザー認証口コミ

I enjoyed a good stay in this hotel. The room is well-equipped and convenient, with a quite clean bathroom. For breakfast, the hotel offered variety of menu. They even served traditional Indonesian herbal drink (jamu). Overall, it is an enjoyable stay.

Dear Mr Prima_Brimo, Thank you for staying with us and taking your time to write your comment in Trip Advisor. Your positive feedback is much appreciate and it is definitely motivate our team to continue proudly give the best service to our customer. Again thank you for sharing and see you soon! Best Regards, Djulkarnain General Manager

Wonderful hotel in Jakarta

トリップアドバイザーの評価 5.0/5

Adrian_and_Yuli Couples - 09/01/2020 トリップアドバイザー認証口コミ

We had another wonderful stay at the Grand Mecure Harmoni. All the staff are very friendly and helpful - special mention to the reception staff and Nanda and team up in the Sky Lounge where the food is great and a really nice wine list. Thanks to all the staff and will see you again soon.

Dear Mr Adrian adn yuli, Thank you for choosing our hotel as your accommodation in Jakarta. We are happy to hear that you enjoy stay in our hotel. Your positive review about our hotel facilities & services we appreciate. Thank you again for sharing your experience on Trip Advisor, and we do look forward to welcoming you again in the near future. Best Regards, Djulkarnain General Manager

チェックアウト時の対応が悪かった

お客さまの声 2.5/5

Kazu 一人 - 10/11/2019 確認済みレビュー すべて

チェックアウト時、部屋を確認するから5分ほど待ってくれと言われた。それでも長いのに、10分待っても何の応答も無かった。結局、チェックアウトに10分以上掛かった。 フロントの改善望む。

Kazumichi Y. 様 この度は、Grand Mercure Jakarta Harmoni でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 この度のご宿泊において、ご期待にお応えすることができず、大変申し訳ございません。 頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Grand Mercure では、スタッフ一同、より一層の努力を重ねてまいります。 この度は、アンケートにご協力いただき、ありがとうございました。 またのご宿泊を心よりお待ち申し上げております。 ありがとうございました。 Taufik Ismail F Asst. Front Office Manager

Comfortable Stay

トリップアドバイザーの評価 3.0/5

geraldp690 Friends getaway - 02/11/2019 トリップアドバイザー認証口コミ

Room is nice and clean. Housekeeping staff even do a night turndown service for me. The reception staff are also very friendly and accommodating. Location is very good. Just opposite the hotel, there is a mall with a big supermarket. As a frequent traveler and Platinum member, I am just disappointed that there is no executive lounge in the hotel (unlike any other Grand Mercure all over the world) and the welcome drink serve is only coffee, tea or juice (not even the freshly blend ones). The worst thing is there is a skylounge and I see people smoking in the airconditioned place (didn't the Indonesian law stated no smoking in all public place). There is supposed to be a movie screening (The lion King) but it didn't happen. I was even told to buy alcoholic drink if I want to sing karaoke (very bad practice, how about muslim customers). I do certainly hope the hotel management can go something about it.

Dear Mr Gerald P, Greetings from Grand Mercure Jakarta Harmoni and thank you very much for sharing your feedback through TripAdvisor. First of all, we thank you for choosing Grand Mercure Jakarta Harmoni as your place to stay during your recent visit to Jakarta. I want to express my sincere apologies for your experience and thank you for bringing this to our attention. In addition, allow us to update you that we will investigated further your issue with the Department concerned. On behalf of staff & management Grand Mercure Jakarta Harmoni, please kindly accept our sincere apologies for this incident & inconvenience caused. Best Regards, Djulkarnain General Manager

Grand Mercure not so Grand

トリップアドバイザーの評価 3.0/5

Paul O Business - 29/10/2019 トリップアドバイザー認証口コミ

Room was good and spacious. Breakfast Buffet was far away to be a Grand experience. Many dishes were empty, slow staff for refilling. very limited selection if you are not an Asian national. Service at the bar slow and disappointing refusing us drinks because of a problem in the deposit amount done at check in.

Dear Swissteddy1968, Greetings from Grand Mercure Jakarta Harmoni and thank you very much for sharing your feedback through TripAdvisor, I wish to express my sincere apologies for your experience and thank you for bringing this to my attention. I hope that you will give me the opportunity to show you that we can offer you an unforgettable experience during your next stay with us. In addition we are all looking forward to welcome you back to the Grand Mercure Jakarta Harmoni, meanwhile my team and I wish you a relaxing week ahead! Best Regards, Djulkarnain General Manager

Nothing is to hard for the staff

トリップアドバイザーの評価 5.0/5

OnAir42295290297 Solo travel - 28/10/2019 トリップアドバイザー認証口コミ

Room and services were as expected which was excellent, all the staff from the concierge to housekeeping were willing to do what they could to ensure my stay was nothing else but excellent Will stay again in Grand Mercure Harmony without any hesitation in the future.

Dear OnAir42295290297, I appreciate the time you have taken to write this gracious review for Grand Mercure Jakarta Harmoni during your stay with us. It is a real pleasure to read that you are very satisfied with your stay and the service level of our associates has highly contributed to your satisfaction, as it is our aim to always provide an exceptional experience for every customer, therefore your feedback is very important for us. We are looking forward to welcoming you back in the near future. Best Regards, Djulkarnain General Manager

Nice hotel with friendly service and room conditions

トリップアドバイザーの評価 5.0/5

Younghwan_Kim726 Couples - 17/10/2019 トリップアドバイザー認証口コミ

Grand Mercure Jakarta Harmoni is a hotel that always stays when I visit Jakarta. The great thing is the spacious rooms and the friendly staff. The disadvantage is the lack of soundproofing in the rooms. ACCOR Membership is preferred at the hotel.

Dear YoungHwan_Kim_KOR, I appreciate the time you have taken to write review for Grand Mercure Jakarta Harmoni during your stay with us. It is a real pleasure that you are satisfied with your stay. Apologies with the situation that didn't meet your expectations. We are looking forward to welcoming you back in the near future. Best Regards, Djulkarnain General Manager

I recommend this hotel

トリップアドバイザーの評価 5.0/5

flowseller w Solo travel - 12/09/2019 トリップアドバイザー認証口コミ

Very nice stay in this hotel.. the personal is very polit .. they always wants to do their best to make you happy.. special gift to Nicko from the reception .. thank you for your help.. I will come vack

Dear Flowseller W, Thank you for choosing our hotel as your accommodation in Jakarta. We are happy to hear that you enjoy stay in our hotel. Your positive review about our hotel facilities & services we appreciate. Thank you again for sharing your experience on Trip Advisor, and we do look forward to welcoming you again in the near future. Best Regards, Djulkarnain General Manager

Nearly Perfect BUT I must protest

トリップアドバイザーの評価 2.0/5

imran s Couples - 05/09/2019 トリップアドバイザー認証口コミ

This excellent hotel deserves top marks and a high score however, I cannot give 5 starts until they stop using plastic water bottles. In reception there's a sign that says "Say No To Plastic Bottles" but they give you no option BUT to use plastic bottles. When I asked them to refill my water bottle they looked confused and simply offered me a plastic water bottle and when I said NO please refill they laughed at me and opened a plastic water bottle and emptied it into my bottle - I mean what was the point. It shows the staff have no idea and that the management are not taking the environment seriously. They obviously don't think that training the staff into these matters are important. As a BIG international hotel chain the Accor group should know better and lead the way. ALL people reading this should give LOW marks to any hotel that uses plastic bottles. Perhaps now the Grand will stop laughing and actually do something to fix the issue. Supply water dispensers to refill and use glass bottles.

Dear Couchpotatoe510, First of all, I thank you for choosing Grand Mercure Jakarta Harmoni as your place to stay during your recent visit to Jakarta. I am sorry to hear that you have experience unpleasant situation about plastic usage. Actually, we have done some practices in order to support global action on reducing plastic usage in our daily operation. We are using glass water bottle for our meeting activities at our meeting room and using stainless-til straw to replace the plastic one. We have provided dispensers at most of all guest floor pantry and our glass bottle, are also ready to be use when our guest are prefer not to use plastic bottle for there drinkable supplies at the guest room. Thank you for your kind input and I will pursue the time on the subject to ensure all of our team member understand well and be able to explain to our guess accordingly. Once again I apology for this inconvenience caused and my team and i look forward to welcoming you back with better service. Thank you, Djulkarnain General Manager

とても良いホテル

お客さまの声 4.0/5

匿名 ビジネス - 14/07/2019 確認済みレビュー すべて

清潔感もあり、居心地も良い。 ミニバーが無く、外に買い物に行かなければならないのが残念。 フロントでの両替も無く、向かいのショッピングセンターを案内された。

Masatoshi S. 様 この度は、Grand Mercure Jakarta Harmoni でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Taufik Ismail F Asst. Front Office Manager

普通でした

お客さまの声 3.5/5

Toyota ビジネス - 13/07/2019 確認済みレビュー すべて

OK

Kuniichi I. 様 この度は、Grand Mercure Jakarta Harmoni でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Taufik Ismail F Asst. Front Office Manager

comfortable

トリップアドバイザーの評価 3.0/5

GohYH93 Business - 12/05/2019 トリップアドバイザー認証口コミ

room upgraded. gym is good for work out. breakfast spread is good, but bacon n soup very salty. room welcome food could have been better, but not replace daily. better to serve fruits. pillow n king bed is comfortable.

Dear Mr/Mrs GohYH93, Greetings from Grand Mercure Jakarta Harmoni and thank you very much for sharing your feedback through TripAdvisor, I want to express my sincere apologies for your experience and thank you for bringing this to my attention. I hope that you will give me the chance to show you that we can offer you an unforgettable experience during your next stay with us. In addition, allow me to share with you that we will investigate further regarding your concern in the comment with the Department concern. We are all looking forward to welcome you back to the Grand Mercure Jakarta Harmoni, meanwhile my team and I wish you a relaxing week ahead! Best Regards, Djulkarnain General Manager

とても快適に過ごせました。

お客さまの声 4.5/5

S-yoshi ビジネス - 05/05/2019 確認済みレビュー すべて

今回1週間宿泊しましたが、ホテルが綺麗で従業員の笑顔も素敵で心地よく過ごせました。

Shutaro Y. 様 この度は、Grand Mercure Jakarta Harmoni でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Taufik Ismail F Asst. Front Office Manager

Bad WiFi in room .

トリップアドバイザーの評価 3.0/5

Jet46977850167 Business - 28/04/2019 トリップアドバイザー認証口コミ

The WiFi in the hotel room was bad and slow. It’s been the same and nothing has improved. Disappointed but I’m sure the management will not do anything as I have told many times but it continues to be bad.

Dear Mr. Jet46977850167, Greetings from Grand Mercure Jakarta Harmoni and thank you very much for sharing your feedback through TripAdvisor, I wish to express my sincere apologies for your experience and thank you for bringing this to my attention. I have reviewed your situation with all managers concerned to avoid this from happening again in the future to our guests. Please forward us your details by sending an email to us at H8535-RE@accor.com for further follow up. I hope that you will give me the opportunity to show you that we can offer you an unforgettable experience during your next stay with us. In addition we are all looking forward to welcome you back to the Grand Mercure Jakarta Harmoni, meanwhile my team and I wish you a relaxing week ahead! Best Regards, Djulkarnain General Manager

Positive Vibes

トリップアドバイザーの評価 5.0/5

Kellyk82 Family - 24/04/2019 トリップアドバイザー認証口コミ

Hotel is decent, location wise is not in the city centre, so a ride there would take about 20 minutes depending on traffic. Love the vibe that this hotel has. Staff are helpful and friendly, even amongst themselves and you can see they are happy working in the hotel. Enjoyed my stay.

Dear Mr/Mrs. Kellyk82, Warm Greetings from Grand Mercure Jakarta Harmoni. Thank you for your feedback which posted and shared to the TripAdvisor readers. It is a pleasure for us to hear that our guests are satisfied with our products and our service levels. We look forward to welcoming you again in our hotel. Best Regards, Djulkarnain General Manager

Good Ambience

トリップアドバイザーの評価 4.0/5

Safari04142317837 Business - 24/03/2019 トリップアドバイザー認証口コミ

Good Services and Good Environment. Room is clean and well maintain. The hotel is near amenities like transport and supermarket, eating outlets. The interior decors are quite refine and convenient are well provided.

Dear Mr/Mrs safari04142317837, Warm Greetings from Grand Mercure Jakarta Harmoni. Thank you for your feedback which posted and shared to the TripAdvisor readers. It is a pleasure for us to hear that our guests are satisfied with our products and our service levels. We look forward to welcoming you again in our hotel. Best Regards, Djulkarnain General Manager

大変良い

お客さまの声 4.0/5

Seeker ビジネス - 04/03/2019 確認済みレビュー すべて

部屋の清潔度、朝食の種類の多さ、従業員の対応の良さは非常に良かった。 ただし、以下の2点が気になった。 1)最初7階の部屋(728?)が割り当てられたが、隣室との境が壁でなくドアであったため隣室の音がうるさく、6階の部屋に変更してもらった。 2)コンサート?が夜11時半頃まで行われ、うるさくて眠れなかった。

Masahiro U. 様 この度は、Grand Mercure Jakarta Harmoni でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Taufik Ismail F Asst. Front Office Managr

最新の20口コミ

との提携 TripAdvisor

周辺のホテル

ジャカルタのすべてのホテル