Dear Mr Yoshinori N., Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. We are delighted to know that you found our location convenient, with easy access to the airport and Jakarta's city center. We strive to provide our guests with both comfort and accessibility, making every stay as convenient as possible. Your kind feedback is truly appreciated and serves as an encouragement to our team to continue delivering memorable experiences. We look forward to welcoming you back to Novotel Jakarta Gajah Mada on your next visit to Jakarta. Warm regards, Novotel Jakarta Gajah Mada

Dear Mr. K., Thank you for sharing your feedback. We are delighted to hear that your stay met your expectations and that you were satisfied with the consistent quality of our services. We also appreciate your comments regarding the slow water drainage in the sink. Please be assured that your observations have been shared with our engineering and housekeeping teams for prompt attention and improvement. Regarding the booking rates, we will review the pricing to ensure clarity for our valued members. We truly appreciate your honesty and hope to welcome you back to Novotel Jakarta Gajah Mada for another comfortable stay. Warm regards, Management Team

Dear Mr. M., Thank you for sharing your feedback regarding your recent stay with us. We are glad to hear that you found our hotel to be good value for the price. At the same time, we understand that your overall experience could have been better, and we sincerely apologize for any aspects that did not meet your expectations. Your comments have been shared with our team to help us improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable and seamless stay. Warm regards, Duty Manager

Dear Yasunori, Thank you for reviewing your stay at Novotel Jakarta Gajah Mada and we are delighted that you have taken the time to share your appreciation of our hotel location. We understand that many of our facilities are not the latest however we have planned and hope to execute this matter as soon as possible. We are highly appreciate if you could also share your experience on the Tripadvisor website and recommend Novotel Jakarta Gajah Mada to all travelers by giving us 5 stars and positive review. Click on the link below and it takes only a few minutes to complete your review https://www.tripadvisor.com/UserReviewEdit-g294229-d35…-Hotel_Novotel_Jakarta_Gajah_Mada-Jakarta_Java.html Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. Rest assured that we will share your kind compliments with our team. To easily book your future stay with us and access promotions, we recommend you use our mobile application: https://all.accor.com/indonesia/index.en.shtml Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONES General Manager

Dear DaanBanaan, Thank you for sharing your time in conveying your experience of visiting Novotel Jakarta Gajah Mada and we regret to learn that your experience related with our hot water and elevator had fallen short of your expectations. Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests. Nonetheless, we acknowledge that our facilities could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future. We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly. Yours Sincerely, Christiaan JONES

Dear Mr. Mabito M., Thank you for having taken the time to share your stay experience with us, and we regret to learn that your experience related with our Room condition short of your expectations. Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests. Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future. We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly. Yours Sincerely, Christiaan JONES General Manager

Dear Mr. Masaaki Y., Thank you for sharing your time in conveying your experience of visiting Novotel Jakarta Gajah Mada. Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with the hot water had fallen short of your expectations. Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests. Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future. We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly. Yours Sincerely, Christiaan JONES General Manager

Dear Mr. Kunikazu M. Thank you for sharing your time in conveying your experience of visiting Novotel Jakarta Gajah Mada. Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with our bed and bathtub which wasn't available in our Superior room had fallen short of your expectations, perhaps you may try one of our Suite room for the future to have better stay experience. Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests. Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future. We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly. Yours Sincerely, Christiaan JONES General Manager

Dear Mr. Kamada T. Thank you for sharing your time in conveying your experience of visiting Novotel Jakarta Gajah Mada and for your trust, in becoming our ALL Classic member Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with our bathroom and cleanliness had fallen short of your expectations. Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests. Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future. We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly. Yours Sincerely, Christiaan JONES General Manager

Dear Mr. Watanabe K. Thank you for sharing your time in conveying your experience of visiting Novotel Jakarta Gajah Mada and for your loyalty, in becoming our ALL Classic member Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with our take away breakfast had fallen short of your expectations. Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests. Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future. We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly. Yours Sincerely, Christiaan JONES General Manager