Dear Mr. Masayuki H., Thank you for your kind words regarding our friendly staff and their attentive service during your stay. We are pleased to hear that you enjoyed the breakfast experience and found our location convenient. We look forward to welcoming you back in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Masahiko Y., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our facilities maintained their cleanliness and that your experience was comfortable, as expected. We look forward to welcoming you back soon. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Takashi M., Thank you for taking the time to share your feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to know that you had a relaxing and enjoyable experience during your business trip. It is especially rewarding to hear that you enjoyed the variety of our restaurants and found the food delicious. We are pleased that our dining options allowed you to unwind and enjoy your stay without needing to leave the hotel. We also appreciate your kind comments about your comfortable room and its beautiful view. At the same time, thank you for your valuable suggestion regarding the seating in the room. Your feedback has been shared with our team as we continuously look for ways to enhance our guests' comfort. We also appreciate your ratings and comments on cleanliness, breakfast, our team, and our sustainability initiatives. Your feedback is invaluable as it helps us identify opportunities to further improve the guest experience. Thank you once again for choosing to stay with us. We look forward to welcoming you back to Mövenpick Hotel Jakarta City Centre on your next visit to Jakarta. Warm regards, Ruth Desy Duty Manager

Dear Nr. Toshiya M., Thank you for your positive feedback regarding your stay at Mövenpick Hotel Jakarta City Centre. We appreciate your understanding regarding the lounge's availability and are pleased to hear that you enjoyed the alternative evening canapés. It is also delightful to know that our afternoon tea and breakfast offerings, including Japanese cuisine, met your expectations. Your comments motivate us to continue providing a diverse and enjoyable experience for our guests. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Hiroshi N., Thank you very much for taking the time to share your feedback and for choosing to stay at Mövenpick Hotel Jakarta City Centre. We are pleased to hear that you found our team friendly and efficient, especially in assisting with your early morning departure and arranging transportation to the airport. It is always our goal to ensure our guests can travel with ease and peace of mind, and we are glad this was reflected in your experience. We also appreciate your comments regarding arrival and check-in, cleanliness, accommodation, and overall departure experience. Your feedback regarding ease of access has been noted and will be reviewed with our team as part of our continuous improvement efforts. Thank you once again for your kind review. We look forward to welcoming you back on your future visits to Jakarta. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. G., Thank you very much for taking the time to share your detailed feedback following your recent business stay with us. We are delighted to know that you found our hotel suitable for a short business trip and appreciated the cleanliness of the room, the comfortable towel quality, as well as the Indonesian drip coffee provided in your room. It is also wonderful to hear that our location allowed you to enjoy your morning run around Monas during car-free day—such experiences are truly special in Jakarta. At the same time, we sincerely appreciate your constructive comments. We understand that the round table may not have been the most convenient setup for working with a laptop, and we will certainly take this into consideration as we continuously look for ways to improve the comfort and functionality of our rooms for business travelers. Regarding your note on bottled water, thank you for highlighting this. We are currently exploring more sustainable and convenient alternatives that also allow our guests greater flexibility, especially when heading out for activities like your morning run. We are also pleased to know that you had a smooth arrival and departure experience, and that our team and WiFi service met your expectations. Thank you once again for your valuable feedback and we truly hope to welcome you back for an even more seamless and comfortable stay in the near future. Best regards, Ruth Desy Duty Manager

Dear Mr. H., Thank you for taking the time to share your feedback regarding your recent stay at Movenpick Hotel Jakarta City Centre. We sincerely appreciate your comments, as they provide us with valuable insights into areas where we can improve. We regret that your experience did not fully meet your expectations. Please accept our apologies for the issues you encountered, including the cold nasi goreng, the unpleasant odor in your room, and the mosquito bites you mentioned. We will address these concerns with our team to ensure they are properly handled moving forward. We also appreciate your feedback on the Wi-Fi, breakfast selection, and overall cleanliness. These are areas we are actively working on improving to offer a better guest experience. Your feedback regarding our sustainability initiatives, such as efforts to replace single-use plastic, is also noted. We’re glad to know you saw value in these efforts, and we will continue to refine and enhance these practices. Again, we apologize for the inconveniences you faced, and we hope to have the opportunity to welcome you back in the future, where we will strive to provide you with a more comfortable and seamless experience. Thank you for your continued support, and we look forward to welcoming you again soon. Best regards, Ruth Desy Duty Manager

Dear Mr. Adachi Y., Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are pleased to know that you found our location convenient for your business trip and that you appreciated the cleanliness of the hotel, our breakfast selection, fitness centre, and the service provided by our team. Your positive comments are truly valued. At the same time, we sincerely regret to learn that the number of mirrors in the room caused discomfort and affected the quality of your sleep. Your feedback is very important to us, and we truly appreciate you bringing this matter to our attention. Please rest assured that we will share your comments with our management and design team for review as we continuously look for ways to improve our guests’ comfort and overall experience. We also appreciate your feedback regarding dinner and the sustainability aspects of your stay. Guest insights like yours help us evaluate and refine our services. Mr. Adachi, thank you once again for staying with us and for being a valued member of the ALL – Accor Live Limitless loyalty program. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay. Warm regards, Tamara AUDY Guest Experience Manager

Dear Mr. Masahiko Y., Thank you for sharing your thoughtful feedback following your stay. We are delighted to hear that you found our hotel well-maintained, comfortable, and that our team and facilities contributed positively to your experience. We also appreciate your constructive comment regarding the JCB credit card acceptance. Please be assured that your feedback has been shared with our team for consideration as we continually strive to improve convenience for all our guests. As an ALL-Platinum member, your support and kind recommendation mean a great deal to us and inspire us to always provide the best service to all our guests. We look forward to welcoming you back soon for another exceptional stay. Best regards, Ruth Desy Duty Manager

Dear Mr. M., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the cleanliness of your room and the quality of our food. At the same time, we sincerely apologize for any inconvenience you may have encountered during your stay. Your feedback is valuable, and we will share it with our team to help us enhance the overall guest experience. Thank you once again for staying with us, and we truly hope to have the pleasure of welcoming you back for an even more pleasant visit in the future. Warm regards, Tamara AUDY Guest Experience Manager

Dear Mr. H., Thank you very much for sharing your feedback regarding your stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you enjoyed our service, the room upgrade, and the welcome amenities. It is especially rewarding to know that we could exceed your expectations in these areas. We also appreciate your constructive note regarding the WiFi in the restroom. Your input is valuable, and we will look into improving this to ensure an even more seamless experience for our guests. It is always a pleasure to welcome our Platinum ALL – Accor Live Limitless members, and we sincerely hope to have the opportunity to host you again for another exceptional stay. Warm regards, Tamara AUDY Guest Experience Manager

Dear Mr. I., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know you found our hotel beautiful, and we truly appreciate your constructive comments to help us improve. We sincerely apologize for the inconvenience caused by the water leakage in the shower room. Please rest assured that your feedback has been shared with our engineering and operational teams to address these matters promptly. Your comments regarding security have also been noted, and we will continue working to ensure that all our guests feel safe and well cared for during their stay. We hope to have the opportunity to welcome you back in the future, so we may provide you with a much improved and seamless experience. Warm regards, Tamara AUDY Guest Experience Manager

Dear Mr. D., Warm greetings from Mövenpick Hotel Jakarta City Centre! Thank you for sharing your feedback. We’re happy to hear that you found your stay comfortable and that you felt the value was great. We also appreciate your comments about breakfast, and we will take note of your feedback regarding the portions. We strive to offer a variety of delicious options, and we’re glad you enjoyed the freshly prepared dishes. We hope to have the opportunity to welcome you back and improve your experience even further. Best regards, Tamara Audy Asst. Guest Experience Manager

Dear Mr. Y., Thank you for your review and feedback! We are pleased to hear that you enjoyed your stay at our newly opened hotel and that our facilities met your expectations. It’s wonderful to know that you found our staff polite and that you had a comfortable experience. We look forward to welcoming you back for another pleasant stay! Warm regards, Tamara AUDY Asst. Guest Experience Manager