Novotel Toulouse Centre Wilson 4 estrelas

We had an excellent stay at Novotel Toulouse. It is located within walking distance of several key sites in the city - including the Basilica of Saint Sernin and Jacobin Convent. It is also a five minute walk away from Capitole Square where one can find many restaurants and shops to indulge in. There are more snack/dining and shopping options along the way and down by-lanes, too. The rooms and bathrooms were very clean and well-maintained, with most amenities required for a comfortable stay. The staff were friendly and helpful. The lobby, which also housed the breakfast spread/bar and a kids' play area, had a bright and contemporary setup with a bit of a fun jungle theme in places. A lovely hotel to stay at if visiting Toulouse.

Although booking Superior (!) room, we got a very small room under the roof so we had to bend down when going to the bath. Roof windows could not be oppened. The breakfast quite poor. The floor in the hall was quite dirty. Don't think I will ever stay in Novotel hotels anymore.

Don’t Bother! My husband and I booked one night here, thankfully, and the hotel check in guy was so horrible. We walked in and he said we owed for 3 nights before he would check us in. We had originally booked for 2 nights but we had cancelled one. He insisted we owed and would not back down. He was exceedingly rude. My husband went back to the car and found the cancellation so he said we owed for 2 nights one with hotels.com which we use and another from Expedia which we NEVER use. We argued and he finally looked at his watch and said, “Well you are lucky, it’s before 3:00pm so you can cancel. We were mortified at his rudeness and said we thought he owed us an apology which he flat out refused. This is supposed to be a 4 star hotel but when we got to the very cramped room the carpet was filthy. Disgustingly filthy! We only took off our shoes in the bathroom to shower. The next day the same ride young man was there again and still very unpleasant. We asked for the manager to make our feelings known. He went in and talked to her. We don’t know what he said to her but her attitude was cold as ice. Do yourself a favor and stay away.

Better than average hotel with great location. Room was quite small, but clean and bathroom was very large and good. Very good breakfast and friendly staff. Small gym was a plus. Lobby restaurant downstairs wasn't that great. The hotel offered everything what I needed for my visit.

We tend to use Novotel whenever we visit France and normally everything is fine. Sadly the Novotel Toulouse Centre Wilson did not meet the usual high standard we have previously experienced. Firstly, they took a Euro 450 security deposit which i have never seen before normally they just want your CC details in case you leave without paying your bill for extras. On the first morning (Saturday) there was no hot water so we had to shower in cold water in December !!! when I telephoned the Reception the person spoke poor English but thankfully my schoolboy French got the point across. When I went to Reception on the way out to ask what was happening, the Receptionist said the whole hotel was without hot water. How can a hotel not know there is no hot water ? I had my doubts because I saw nobody else complaining. The price of breakfast was high for what was on offer. We didn't actually have breakfast and ate outside for much less. The room was fine and once we had hot water the shower was fine too. The quality of English for a chain hotel like Novotel was poor in my opinion in the centre of a city. Overall I cannot give it more that 3 * rating.