Mercure Maidstone Great Danes Hotel 4 gwiazdki

We stayed for the weekend with all the family and despite the social distancing and Covid 19 precautions, we had a wonderful time. The hotel was very well organised. It was a shame that breakfast was in a bag in our room, but was understandable in the circumstances. The family had a wonderful meal in the dining room on Friday night.

I stop at this hotel on a regular basis the staff are very friendly and helpful in the mornings at breakfast The service you get is very Good Sue make the difference with being very helpful with my breakfast needs and never fails. With the evening meal all staff act in a very professional manor but the stand out service comes from Debbie..

Stayed here for a works function,all facilities were excellent including the next mornings breakfast.No problems whatsoever.The only thing that put a downer was the drunken man who tried to gatecrash the function I was attending I felt like the official doorman trying to defuse

We spent Christmas at the Great Danes Hotel. The staff were very friendly and helpful. The hotel was nice,the bedroom was a standard room which was a bit on the small side. The worst thing about the room was the bed, extremely hard with no give at all. Christmas dinner was nice the main meal could of been a little bigger. Overall we had a lovely Christmas,staff were very nice. Also lots of entertainment which was nice.

Many thanks for your kind hospitality during our most enjoyable 2 night stay at your hotel. From the lovely warm welcome to the cosy and comfortable rooms. The entertainment was superb as we attended the Motown Sunday luncheon. But I would like to personally commend your wonderful attentive and very caring dining and kitchen staff for whom nothing was too much trouble ; from the excellent food to the service they provided us was second to none , my heartfelt thanks to you all for such a pleasant stay. I have no hesitation in recommending this wonderful warm and friendly hotel to anyone.

Beautiful situated hotel. Spacious room, with very good shower and en excellent bed. Restaurant is good, breakfast is a buffet but very good and a lot to choose from. Wifi is very good, good desk to work on too. Parking near the hotel. Pleasant stay and very friendly staff.

The food in the restaurant was lovely, my husband is very fussy with his food but he could not fault it at all. The bar staff were lovely especially Vicky and Steve, Martin the barman was very polite.

Excellent location close to the motorway and only 30 minutes from the Euro Tunnel. Large free car park, good clean rooms. Nice pub 15 minutes walk from the hotel. Good value for money, when using as a stop over.

Ewelina on reception was incredibly helpful as I checked in very early, but she managed to get a room for me so I was able to make use of the spa facilities, relax in the bar, take time to help the function room get set up and get ready myself all in good time (please pass on my thanks to her!). The room was great (robes! :) ), comfy and clean, and Nespresso machine means I was in heaven! The function itself was great and I had a fab nights sleep, followed by a good breakfast with plenty of choice. Would definitely stay again. Thank for you a great overnight stay!

Hotel was great rooms looked dated room facilities were not payed out too well there was no plugs near bedside. Facilities in room felt cramped could have done with a long table as other hotel rooms and a comfortable blankets

I stayed one night and hardly slept because the sound-proofing is nonexistent. There is no minibar and the rooms are not very spacious. The positive sides are the surroundings and the very helpful staff, especially Steve who helped me carry my luggage, you're a star!

Upon checking in we were given a room that had not been cleaned and were offered another room (no bath as it was a disabled room). Ordered drinks at the bar and the coffee was cold!!. However reception staff were excellent ,taking note of my comments which I gave directly to them so my review would not come as a surprise to them

Good But....a little dissapointed when arriving at this hotel....needs a bit of work...receptionist Rosie and Fiona from housekeeping were the saving grace for this hotel. Lunch was good....breakfast was good...bed was good....pillows good.....location and outlook very good....booked Privileged Room (not a Privileged Room).

We stayed 3 nights in this hotel.It looked promising as it as a Mercure of good six in a great location good. However the size was confounded by multiple long corridors with stairs at half levels and limited lift access. The room we had ,145, had a nice country view but it was too small for a couple, had only a single chair and very limited desk/table space. It was long walk to reception or the dining room. The menu & food was good but it was understaffed and service was slow. WE were very disappointed overall & will not use this sub standard hotel again. An Ibis is usually better accommodation.

To be honest, the hotel was quite tired and looked rather drab. Clearly money had not been spent with, for example, the swimming pool showing damaged decor and water marks from leaks. The restaurant had a curious mixture of non-matching decor and the rooms were rather dull. The restaurant was really only a brasserie, no table clothes and formica style table tops made it nothing special. Food was nice so no complaints there but suspect it was bought in pre-prepared. Booking a Dinner B&B basis turned out to simply be a £25 pre payment towards whatever you chose off the evening menu. One night we got a small separate set meal option but totally unappertising! Despite asking several people, no one could explain what DBB meant other than the £25 prepayment. Illogocal. Breakfast clearly had been cut down so choice restricted - could have been hotter too. No biscuits with room tea / coffee either. Staff were all friendly and attentive so that was nice to see. Shame simple training was not evident as one waiter had no idea what tasting the wine meant, and another supplied a (large) knife and for for prawn cocktail! Just up the road were alternative chains and we wish we had stayed there. Finally, I joind their Le Club programme but all registration failed. So far, no ;please help' e-mails have been answered despite acknowledgement of message with 'we will get back to you as soon as possible'. Not a top brand in my opinion. Real shame.