Mercure Perth Hotel 3성

고객 평점 (ALL 평가) 4.0/5 544 리뷰

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Mercure Perth Hotel - Image 1
Mercure Perth Hotel - Image 2
Mercure Perth Hotel - Image 3
Mercure Perth Hotel - Image 4
West Mill Street, PH1 5QP PERTH, 영국

호텔설명

호텔 추가 정보

  • The Brasserie Restaurant serves international cuisine

  • The Kinnoull suite accommodates up to 120 guests

  • Converted 15th century watermill with unique features

  • Free on-site car park for guests

숙박

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호텔 위치

Mercure Perth Hotel

West Mill Street
PH1 5QP PERTH
영국

GPS:56.397455, -3.436108

전화
팩스 +44 161 388 0915

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 레스토랑
  • Wi-Fi
  • 조식
  • 바
  • 회의실
  • 룸 서비스

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from The Grill menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.0/5  544 리뷰

TripAdvisor 평가  3.4/5  1,619 리뷰

Excellent place to eat and drink

트립어드바이저 평점 5.0/5

arantza c TripAdvisor 인증 리뷰

My husband and I went for a lovely meal tonight. The restaurant wasn’t opened but we were able to have it at their lovely lounge which it has a lovely deco, very warm and welcoming. At the bar Ainhoa and Bharath were serving tonight. Ainhoa brought as the menu, very welcoming and attentive. She was very helpful with the menu and giving us recommendations. We have a couple sharing starters. The Spanish meatballs were tasty. I had the Tom’s steak ale pie which was delicious and the warm chocolate fondant also very good. We had our Cockapoo with us too as it is dog friendly and Bharath was so kind to bring him a bowl of water. The atmosphere couldn’t be faulted, lovely and calm with very nice music played on. It is certainly a place I highly recommend. Many parking places around and very central and close to Perth Cinema, other pubs and High Street.

Dear Arantza C, Thank you for taking the time to share your delightful experience at Mercure Perth Hotel. We are thrilled to hear that you and your husband enjoyed a lovely meal in our lounge, and that our team members Ainhoa and Bharath made your visit memorable with their attentive service. It is wonderful to know that you appreciated the atmosphere and decor of the lounge, as well as the quality of the dishes you ordered. We are also pleased to hear that you found our establishment to be dog-friendly and that Bharath was able to accommodate your Cockapoo with a bowl of water. Our location is indeed convenient for exploring the nearby attractions, and we strive to create a welcoming environment for all our guests. Thank you for recommending us, and we look forward to welcoming you back in the future. Kind Regards, Team Mercure Perth, Scotland

Disappointing

트립어드바이저 평점 2.0/5

moonscavenger TripAdvisor 인증 리뷰

Really do not like writing negative reviews about hotel stays, but can only echo some of the reviews from previous guests. To start on a positive note, the staff are friendly enough although some would benefit from further hospitality training.Room was tired looking and the bathroom was pretty appalling, and the shower kept cutting out . My wife stripped the bed when we were leaving to assist the domestics and we were shocked at the state of the duvet as it had what appeared to be blood stains and also brown marks on it . Dining experience in the evening was a bit hit and miss. Down to a mixture of what appeared to be staffing issues one night-and catering for private function on another night.Breakfast experience was however good. Did pass this on to reception staff at checkout who were very pleasant. Hotel is in a good location, but do not think we will stay here again, which is a pity as we frequently visit Perth to go to the theatre.

Dear moonscavenger, Thank you for taking the time to share your thoughts regarding your recent stay with us. We appreciate the positive feedback regarding our staff's friendliness, and we acknowledge your comments about the training. Your insights are valuable as we continuously strive to enhance our service. We sincerely apologize for the condition of your room and the issues you experienced with the shower. Cleanliness is a top priority for us, and we regret that we fell short in this instance. Your concerns about the duvet have been noted, and we will ensure that this matter is addressed appropriately. Furthermore, we are sorry to hear that your dining experiences did not meet expectations due to staffing and event conflicts. While we are pleased to learn that you enjoyed your breakfast, we are disheartened to hear that your overall experience did not encourage a return visit. We hope you will consider giving us another opportunity in the future. Kind Regards, Team Mercure Perth, Scotland

Tired shabby hotel - avoid

트립어드바이저 평점 2.0/5

jebndelorus 비즈니스 - TripAdvisor 인증 리뷰

This is a really tired old hotel. The rooms are shabby, with tatty furniture, mouldy tiling in the bathroom, and stained wallpaper. It’s long overdue a refurbishment. The walls are thin and noise travels easily between rooms. I was very disappointed to pay £100 per night to stay here. Jeb is a platinum member of Accor’s ALL loyalty scheme. Under the rules of this scheme, members are supposed to receive an upgrade to the best available room, a welcome drink and an amenity in the room. None of this was provided in Perth. I was also very surprised to read that there is no housekeeping service unless you leave.p a door hanger outside your room to request this - I’ve seen the reverse of this (eg skip the clean if you wish) but haven’t been opted out since Covid - the excuse for this is ‘saving the environment’ but I think we all know it’s about saving the hotel owners money. On the upside, I found the staff on reception and at breakfast to be friendly. However I would not return to this hotel unless it had a significant refurbishment. In its current state it is letting down the Accor chain and the Mercure brand.

Dear Guest, Thank you for the review of the hotel. We are sorry to read of the issues faced over your time at the hotel. The member upgrades are dependent on the availability at the hotel, if not given this would be due to being un-available at the time. The welcome drink is found on the members app and is shown at the bar/restaurant from the guest to redeem this. The skip the clean is an Accor brand incentive and not through choice of the hotel, we can pass on the details of this to them for feedback of the brand ways of working to help improve this for guests. Kind Regards, Team Mercure Perth, Scotland

Good location

트립어드바이저 평점 5.0/5

Guy N TripAdvisor 인증 리뷰

We're arrived at the hotel just in time to get some dinner in the Bar area. Nice warm atmosphere with good range of drinks and food. Service was attentive too. Average rooms, slow WiFi. However it will suffice if it's only an overnight stay in a central location.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Team Mercure Perth, Scotland

Do not go here if you have mobility issues

트립어드바이저 평점 1.0/5

lilly_whiteuk TripAdvisor 인증 리뷰

Don’t go here if u have any mobility issues as there is no lifts to access the function suite u have to climb 2 flights of stairs and if u needed the bathroom it was down a fight of stairs. The ladies toilet smelled strongly of urine. Not a great experience

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. All function bookings are made aware at time of booking that we do not have a lift due to being a listed building, this is out with our control and down to the person booking the function to make their attendees aware of this. We work hard to deliver an exceptional guest experience, and its apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Team Mercure Perth, Scotland

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그 외 웹 사용자 평가 등급

  • 799 리뷰 9/10 위치
  • 1,150 리뷰 4.4/10 객실
  • 1,546 리뷰 9.5/10 서비스
  • 55 리뷰 1.9/10 인터넷 가격
  • 527 리뷰 4.5/10 분위기
  • 445 리뷰 4/10 편의 시설
  • 444 리뷰 7.7/10 조식
  • 423 리뷰 5.8/10 청결도

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