ibis Edinburgh Centre South Bridge - Royal Mile 3성

고객 평점 (ALL 평가) 4.3/5 1,675 리뷰

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ibis Edinburgh Centre South Bridge - Royal Mile - Image 1
ibis Edinburgh Centre South Bridge - Royal Mile - Image 2
ibis Edinburgh Centre South Bridge - Royal Mile - Image 3
ibis Edinburgh Centre South Bridge - Royal Mile - Image 4
77 South Bridge, EH1 1HN EDINBURGH, 영국

호텔설명

호텔 추가 정보

  • The hotel offers convenient access to public transportation.

  • In central Edinburgh with easy access to Edinburgh Castle

  • Facilities for disabled and public outdoor parking

  • Wi-Fi throughout the hotel

  • Hotel Bar & Restaurant with international cuisine

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호텔 위치

ibis Edinburgh Centre South Bridge - Royal Mile

77 South Bridge
EH1 1HN EDINBURGH
영국

GPS:55.948617, -3.186982

전화
팩스 +44 131 292 0001

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 100% 금연 호텔
호텔 인근
  • 주차장

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  1,675 리뷰

TripAdvisor 평가  4.1/5  3,719 리뷰

misleading, dismissive, and poor value

트립어드바이저 평점 1.0/5

LPaps TripAdvisor 인증 리뷰

We booked a “dog-friendly” room at ibis Central Edinburgh and were charged £60 extra for bringing our dog. What we received in return was frankly insulting. The so-called dog amenities consisted of: • a dog bed barely large enough for a chihuahua • a bowl so small it would be more appropriate for a cat This is not a minor oversight. If you are charging a substantial premium and advertising dog-friendly rooms, the basics should be usable for dogs that are not handbag-sized. When I raised this at reception, things went from disappointing to unacceptable. I asked to speak to a manager. Both managers on duty (Dean and Florian) refused to speak to me, despite repeated requests. Front-of-house staff member Faith declined to pass on a message or escalate, and I was effectively told to go away at the desk. As a result, we had to leave the hotel to buy our own dog bowl, and our dog ended up sleeping on the bed because there was no suitable alternative provided. Charging £60 for a service and then refusing to engage when that service is clearly inadequate is poor customer care at best, and misleading at worst. “Dog-friendly” should mean more than taking your money and hoping you won’t challenge it. I would not recommend this hotel to anyone travelling with a dog, and I am deeply unimpressed by the refusal of management to deal with a straightforward, reasonable complaint.

Dear LPaps, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience when staying in Edinburgh. After reviewing your comments, it appears that this review is intended for a different ibis hotel in Edinburgh, as the details mentioned do not relate to ibis Edinburgh South Bridge & we have no records of your stay with us. We kindly recommend deleting this review, as this is not relevant to this particular ibis Hotel. I would advise that you reach out to the actual hotel that you stayed at for them to manage your feedback, so the appropriate team can address your concerns directly. We would be delighted to welcome you to ibis Edinburgh South Bridge in the future and provide you with a positive experience. Kind regards, Tony

A great mid-range option

트립어드바이저 평점 5.0/5

AndyWildman TripAdvisor 인증 리뷰

A great stay. The public areas and bar are great, the welcome warm with little treats and places to sit and get extra sachets etc. A supermarket and cafe next door, a three minute walk to the Royal Mile. The room was lovely and stylish and very comfortable with a kettle and good bathroom. The bed was comfortable and extra pillow available. I asked for a fan and got one immediately. Would love to stay here again. Very clean. Good value. Great service. Not too noisy.

Dear Andy, Thank you for taking the time to share your positive feedback regarding your recent stay. We are pleased to learn that you found our hotel to be a great mid-range option and that you enjoyed the warm welcome alongside our little treats. It is great to know that our public areas and bar contributed positively to your experience, and that our proximity to the Royal Mile enhanced your stay. We take pride in offering comfortable and stylish accommodation, and it is wonderful to hear that your room met your expectations. Your mention of the comfortable bed and the availability of extra pillows highlights our commitment to ensuring a restful experience for our guests. Your kind words about cleanliness, value, and service are genuinely appreciated. We look forward to welcoming you back on your next visit to Edinburgh. Best regards, Louise ibis Edinburgh Centre South Bridge - Royal Mile

Good location, friendly service

트립어드바이저 평점 4.0/5

Vacation53422232552 TripAdvisor 인증 리뷰

The location is convenient and there are eating options just opposite the hotel. The room is a little cozy but all is well. It would have been wonderful if the bathroom was slightly bigger. The sink can be a little choked after a few days of stay. On this note, I would like to give my thanks and appreciation to Elizabeth at the front desk and Uchi from housekeeping. Thank you for making our stay so easy and friendly.

Dear guest, Thank you for taking the time to share your positive feedback regarding your recent stay at ibis Edinburgh Centre South Bridge - Royal Mile. We are delighted to hear that you appreciated our convenient location and the friendly service provided by our team. It is always rewarding to know that our guests find our hotel accessible and well-situated amidst various dining options. We acknowledge your comments regarding the size of the room and bathroom. We strive to provide a comfortable experience for all our guests, and your observations about the bathroom facilities have been duly noted. It is wonderful to know that Elizabeth and Uchi contributed positively to your stay. Rest assured that your kind words will be shared with them. Thank you once again for your thoughtful review, and we hope to welcome you back in the future for another enjoyable experience. Kind regards, Myrto Front Office Supervisor

Warm Welcome, Excellent Hospitality, and a Great Location

트립어드바이저 평점 5.0/5

BengHoonA TripAdvisor 인증 리뷰

A special thank you to Louise and Ola for their warm welcome. They were friendly, informative, and always greeted us with a smile, making all of us feel genuinely appreciated from the moment we arrived. Each time we entered the hotel, we looked forward to seeing how wonderfully they interacted with guests — their hospitality truly stood out. We also highly recommend this hotel — it has a great location, is very clean, and offers a comfortable and enjoyable stay.

Dear guest, Thank you for taking the time to share your positive experience at ibis Edinburgh Centre South Bridge - Royal Mile. We are delighted to hear that you received a warm welcome from our team members, Louise and Ola. Their commitment to providing exceptional service is indeed commendable, and we will be sure to share your kind words with them. We take great pride in maintaining a clean and comfortable environment for our guests. It is wonderful to hear that you found our location convenient and that you enjoyed your overall experience with us. Your recommendation means a lot to us and serves as a great encouragement for our team to continue delivering excellent hospitality. Thank you once again for your thoughtful feedback. We look forward to welcoming you back in the future for another enjoyable stay. Best regards, Myrto Front Office Supervisor

Excellent Stay in a lovely part of the world.

트립어드바이저 평점 5.0/5

Andreas A TripAdvisor 인증 리뷰

Our stay at Ibis South Bridge, Edinburgh has been amazing! The location is perfect. We were able to get around as it was central to most things and it was close to the train station. The atmosphere was comfy and welcoming. The rooms were clean and spacious which was important. The value for money at Ibis was just right. It was what we needed for our stay here. The noise level was good. We got a good nights sleep, especially after a long day out in the highlands. The amenities were also excellent. The staff were warm, welcoming and helpful. Overall, we were impressed at our stay here and wouldn’t hesitate to stay again! Recommend!

Dear Andreas, Thank you for taking the time to share your wonderful experience at ibis Edinburgh Centre South Bridge - Royal Mile. We are delighted that you found our location to be perfect for exploring Edinburgh. Being centrally situated allows our guests to easily access the numerous attractions, restaurants, and the train station, ensuring a seamless travel experience. Your compliments regarding the cleanliness and spaciousness of our rooms are greatly appreciated. We understand how crucial these factors are for a pleasant stay, and it is reassuring to know that our efforts to maintain high standards were recognized. Additionally, your kind words about our staff reflect our commitment to exceptional service. Rest assured that your kind words will be shared with our team! We would be delighted to welcome you back during your next visit to Edinburgh. Best regards, Myrto Front Office Team Leader

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 3,157 리뷰 9.6/10 위치
  • 3,232 리뷰 5.9/10 객실
  • 2,644 리뷰 9.1/10 서비스
  • 45 리뷰 5.9/10 인터넷 가격
  • 1,809 리뷰 4.7/10 안락함
  • 1,338 리뷰 8.4/10 조식
  • 1,282 리뷰 6.9/10 청결도
  • 602 리뷰 5.2/10 가격 대비 가치

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