Staff were great and let us use the room to change. On our return we found the previous resident used coffee cups were still there and the bathroom had a broken mirror and bath this was a premier room and was £127 a night

The only hotel in the world where you have to specifically ask for your room to have any form of cleaning.... then don't get it. It seemed impossible to simply get my room cleaned. Eventually towels were provided, but they didn't take the old ones, or empty the trash... or take the used coffee mugs away. Wifi was at best intermittent. No plugs or sockets near the bed for the usual overnight connectivity / charging. Very basic, tired breakfast. Warm rooms, needing the windows to be open, but being on a street-front, the noise was disruptive. In a normal year, I stay 100+ nights a year in hotels, this was a new experience. Some nice staff, but there needs to be some serious motivation to bring this up to the standard that it could be.

Excellent location and Family room ideal for adults with kids. Unfortunately the room was pretty run down with a broken door handle,hole in the bathroom door ,coffee machine not working and not enough towels in the room. Staff were friendly and in particular the night porter was extremely helpful.

Have been going to this hotel off and on for years! Stayed for 2 nights 5-7 August 21 Waited from 3.05 till 3.35 for room! When we got to our room it had not been serviced!! We then we're given another room very small!! and no coat hangers at all !! asked a maid for them waited an hour and still had none there was no where to put your case !the expelair in bathroom did not work!! All in all a very disappointing stay!! All the waiting around totally ruined our first night!!

Let's do the positive bits first - the sole member of staff that I saw was quite frankly a credit to this hotel and the Mercure/Accor chain. Your people are your best asset and this is no exception. The bad bits... Reception area looks tired and dated. Hotel communal areas are tired and dated. Bedroom was tired and dated - wallpaper peeling off the wall or small bits missing, paint chipped absolutely everywhere, decor quite frankly needs updating, and the windows or at minimum the window seals need replacing! Ayr is on the coast, so it gets a continual barrage of wind and even on a moderate wind night (30-35mph winds - I checked), the noise of the wind bypassing the missing and badly fitting seals left me with just 4 hours of broken sleep out of the 9 that I was trying to be asleep in bed. If it wasn't for the fact that the lady on reception was so nice, and the fact that I'd relaxed with 2 beers, I'd have asked for a refund and left during the night! (Drink/Drive alcohol limit is lower in Scotland than England/Wales by the way). I basically had no choice but to stay. Will definitely not stay again until they renovate the hotel... Including new glazing.

Had a weekend break here and thoroughly enjoyed. Having stayed in a few hotels post lockdown I thought that the arrangements here, especially breakfast, was the best that we had encountered. Staff were very friendly. Room comfortable with a cracking view out to sea.

Stayed for one night. Good points: Comfortable bed and pillows. Close to beach, shops and resturants. Breakfast bag is sufficient and appreciated. Negative points: I would think for this hotel to survive need a total upgrade.

Booked hotel for hubby birthday .hotel was beautiful room was imaculate. Sea view room. Staff very friendly .tried swim pool hot tub stram room and sauna .had whole pool to ourselves.would deffinetly book again

when we booked in we were placed on the 5th floor .okay the weather was not good but at one point we thought the roof tiles were falling off It was terrible the roof clattered and banged all night long.

Booking in was a problem from the online booking with Accor but the recepionist got it sorted very quickly for us rooms were good restaurant was great service great would definetly recommend to anyone staying in Ayr

Very spacious room with kettle coffee maker teabags coffee sugar milk etc all supplied. Lots of toiletries & bits & bobs in bathroom also. Hairdryer robes towels slippers. Great value for money in a fab location close to all amenities staff very friendly & helpful

Reception - our arrival was not prepared for us Back entrance from car park - smelly and dirty - smog risk with cigarette butts / health hazard. Both lifts, doors close before you can get in them/ or out of them = jaws comes to mind. Refurbished rooms - no case stand/no chest of drawers/no information folder/1 chair om double room/mattresses need replacing/shower unit broken/whb plug-chain loose/bathroom door rotten/ disabled seat dirty and rusting. Bar/restaurant - food overpriced and very poor portions. One staff member taking orders nearly knocked us out with his smoky breath. Swimming Pool - disaster waiting to happen/ broken & chipped tiles around edge of pool - overflow grille filthy & broken - wall tiles to the sauna broken & dangerous - ceiling tiles loose & falling off - ventilation system not working, thus place is running with condensation. Rail to jacuzzi very loose. Early morning call booked for departure but did not happen - but being happy to leave we had fortunately woken up ourselves,

The hotel is in an excellent location for theatre, bus station and high street shopping. Unfortunately, the breakfast is not worth the cost as it is vary basic and extremely disappointing. Reception staff and other staff friendly and helpful. Such a shame the breakfast is not up to par. On that note we didn't try the other food/ snacks. Food and drinks overly expensive.

the hotel has deteriated badly. we has room 462, main room had a large crack on the ceiling , the side of the bath was falling off, strong stale, smell two single beds put together to allege that it was a double bed, receptions attempted to double charge me for breakfast, then no apology, you can go then, worst front of house manners ever.

Arrived at 3 oclock in the afternoon,to have a swim and meal ,drinks.Then walk acroos the road 30 meters to the theatre for the evening show at 7.15. DID NOT HAPPEN Told we couldn't stay there and were booked into a hotel 8 miles away and they would pay for a taxi to bring us back for the show. Bang went our relaxing afternoon. We had an email the day before confirming our reservation.????? We were not alone several other couples were moved.