Mercure Swansea Hotel 4 étoiles

Note Avis clients (Note ALL) 4.3/5 405 avis

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Mercure Swansea Hotel - Image 1
Mercure Swansea Hotel - Image 2
Mercure Swansea Hotel - Image 3
Mercure Swansea Hotel - Image 4
Phoenix Way, Swansea, SA7 9EG SWANSEA, Royaume-Uni

Description

Les plus de l'hôtel

  • Located just three miles from Swansea city centre

  • Feel Good Health Club avec une suite fitness.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Nos hébergements

Profitez de nos offres Vol + Hôtel

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Localisation de l'hôtel

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
Royaume-Uni

GPS:51.654547, -3.912013

Téléphone
Fax +44 161 388 0915

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

THE BRASSERIE

Détendez-vous au restaurant The Brasserie avec un café ou un en-cas. Ce restaurant au style unique propose une large sélection de plats internationaux, de l'en-cas rapide au repas complet, ainsi que différents vins raffinés.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.3/5  405 avis

Note TripAdvisor  4.1/5  625 avis

Certificat d'excellence 2024

Centenary Celebration

Note TripAdvisor 5.0/5

Go01974996658 Escapade entre amis - Avis TripAdvisor

Recently celebrated our dog club’s 100 year anniversary at the Mercure, we stayed for two nights and enjoyed the on site facilities. The room was spacious and the bed was very comfy, often overlooked in reviews, the shower was also excellent. Special mention to the operations manager karen who was there to ensure that the event went off without a hitch, all of the staff were great and they couldn’t do enough to help. Many shops close by and a nice walk around the lake just behind the property. Would definitely recommend.

Thank you so much for taking the time to share your delightful experience at the Mercure during your dog club’s 100-year anniversary celebration! We are thrilled to hear that you enjoyed your stay and took advantage of our on-site facilities. Spacious and comfy rooms are indeed essential for a relaxing getaway, and we’re glad that our shower met your expectations—those little details can make all the difference! We’ll be sure to pass along your kind words to Karen and the rest of our dedicated team, who strive to ensure every event runs smoothly and exceeds our guests’ expectations. It’s wonderful to know you had a chance to explore the nearby shops and enjoy a leisurely walk around the lake. We believe that our location offers the perfect blend of convenience and tranquility. Thank you for your heartfelt recommendation! We look forward to welcoming you and your dog club back to the Mercure for future celebrations. If there’s anything we can assist you with for your next visit, please don’t hesitate to reach out.

Phenomenal service

Note TripAdvisor 5.0/5

Tyconmam Avis TripAdvisor

We used the Mercure for our recent Championship Dog Show, it was a very memorable occasion for us as it was our centenary show and we needed everything to be just right. All the staff were extremely helpful especially Karen and Nicola who went out of their way to make the experience perfect and the hospitality they showed our guests was remarked upon over the course of the weekend. A special mention too to Azaria and Andrea who worked tirelessly looking after our exhibitors. I truly believe the amazing Welsh welcome they gave our visitors made an impression that helped with our shows success. We will most definitely be back !!

Thank you so much for your heartfelt review! We are absolutely thrilled to hear that your centenary Championship Dog Show was such a memorable occasion at the Mercure. It was our pleasure to host you and your guests, and we’re delighted to know that our team, especially Karen, Nicola, Azaria, and Andrea, made a positive impression with their dedication and the warm Welsh hospitality. Your kind words will surely inspire our team, as they strive to make every event special. We are so glad that the atmosphere contributed to the success of your show. We can't wait to welcome you back for your next event and to create more wonderful memories together. Thank you once again for choosing the Mercure, and we look forward to seeing you soon!

Good location, Noisy corridors!

Note TripAdvisor 3.0/5

NewmarketTractorGirl Avis TripAdvisor

Good location, stayed for 1 night, lots of parking. Room was spotless but quite hot, can’t open the windows- my pet peeve in hotels! The reason for my average rating was a very limited menu for an evening menu, although the food was good. The bed was quite firm and the pillows firm also, so not very comfortable, also noise in the corridor at 2am was not appreciated - I missed the Premier In. ‘Quiet corridors’ - I think the walls are quite thin. My room had an adjoining door, which unnerved me a bit as a single traveller so I put the chair against it. Due to the disrupted sleep, I wouldn’t stay here again on a weekend.

Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and the cleanliness of the room. However, I apologise for the discomfort you experienced with the temperature, noise levels, and limited evening menu options. Your insights are valuable, and we will use them to improve our services for future guests.

Appalling service and tried to serve food that could have hospitalised me

Note TripAdvisor 1.0/5

Paul A Avis TripAdvisor

8th November 202t we had 15 peolle booked in for an awards ceremony with a set menu at 45 pound a person. Well we sat down to the table first thing we noticed was dirty cups and saucers clearly no pride in checking crockery several of pur party asked for clean cups. Next bread rolls well sliced bagette which clearly wasnt fresh as the ends of the bread sliced were actually hard. The starter prawn cocktail well it was clearly the dregs of prawns whole leaves of lettuce rather than shredded with prawns so substandard i wouldnt have served my cat them. Main course was reasonable however one guest waited so long for his main course everyone else had virtually finished eating. Now the really serious part for me the set menu was for dessert blueberry cheese cake. When the waitress appeared asking who ordered cheese cake i indicated i had. Plonked in front of me was strawberry cheesecake given i have a severe allergy to said fruit and get anaphalaxic i comolained immediately. I wouldnt have ordered said cheesecake knowing it could kill me. There was no blueberry cheescake at all in the end they produced after a long wait vanilla cheescake which no one at the dinner had ordered. This is supposed to be one of Swansea best hotels trust me if you want a one star meal in a four star hotel book here. I will be taking this matter further because people with severe allergies who order from a set menu should not be given replacement items especially without checking on allergies. Seems if you book a large table with an agreed set menu then you should have that menu not what the hotel who clearly have you as a hostage so to speak serve you whats left ovwr in the chillers Appalling service total disrespect for clients and no care about health and hygene.

Thank you for your feedback regarding your recent experience with us. I can confirm we are in receipt of your email and are currently investigating with the team who were on duty. I can assure you this is far from our high standard of service . Your safety and satisfaction are our top priorities. Once we have fully investigated we will be in contact with you as a matter of urgency.

Parking gratuit.....Mais payant

Note TripAdvisor 1.0/5

868jeanyvesr En couple - Avis TripAdvisor

Bonjour, Malgré l'enregistrement de notre véhicule de location par la réception de l'hôtel MERCURE SWANSEA quelle ne fut pas notre surprise de recevoir via EUROPCAR une facture-amende de 40 Livres pour 2 nuits..... Pas de réponses à nos emails de la Direction de l'hôtel avant notre plainte auprés du Service Client ACCOR. Pas de retour de la Direction du Groupe à notre courrier recommandé...Lamentable

Thank you for your kind review. You didn't register your car to stay in the car park. The car park is not owned by the hotel, but we have an agreement that allows our customers to park for free as long as they register their vehicles. This point is covered by multiple signs, both external and internal, all clearly stating that we cannot intervene in parking disputes, and we therefore need all guests to register their vehicles. You failed to this, and got a fine. We couldn't do anything about that as our contract with the car park owner does not allow us to. Ian

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D'autres internautes évaluent notre hôtel

  • 244 avis 9.1/10 Site
  • 644 avis 5.8/10 Chambre
  • 585 avis 9.1/10 Service
  • 10 avis 9.6/10 Internet
  • 313 avis 5.8/10 Propreté
  • 260 avis 8.5/10 Petit déjeuner
  • 179 avis 4/10 Installations
  • 144 avis 6/10 Ambiance

Dispensé par Trustyou

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