Mercure Swansea Hotel 4 étoiles

Note Avis clients (Note ALL) 4.3/5 400 avis

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Mercure Swansea Hotel - Image 1
Mercure Swansea Hotel - Image 2
Mercure Swansea Hotel - Image 3
Mercure Swansea Hotel - Image 4
Phoenix Way, Swansea, SA7 9EG SWANSEA, Royaume-Uni

Description

Les plus de l'hôtel

  • Located just three miles from Swansea city centre

  • Feel Good Health Club avec une suite fitness.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Nos hébergements

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Localisation de l'hôtel

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
Royaume-Uni

GPS:51.654547, -3.912013

Téléphone
Fax +44 161 388 0915

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

THE BRASSERIE

Détendez-vous au restaurant The Brasserie avec un café ou un en-cas. Ce restaurant au style unique propose une large sélection de plats internationaux, de l'en-cas rapide au repas complet, ainsi que différents vins raffinés.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.3/5  400 avis

Note TripAdvisor  4.1/5  623 avis

Certificat d'excellence 2024

Good location, Noisy corridors!

Note TripAdvisor 3.0/5

NewmarketTractorGirl Avis TripAdvisor

Good location, stayed for 1 night, lots of parking. Room was spotless but quite hot, can’t open the windows- my pet peeve in hotels! The reason for my average rating was a very limited menu for an evening menu, although the food was good. The bed was quite firm and the pillows firm also, so not very comfortable, also noise in the corridor at 2am was not appreciated - I missed the Premier In. ‘Quiet corridors’ - I think the walls are quite thin. My room had an adjoining door, which unnerved me a bit as a single traveller so I put the chair against it. Due to the disrupted sleep, I wouldn’t stay here again on a weekend.

Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and the cleanliness of the room. However, I apologise for the discomfort you experienced with the temperature, noise levels, and limited evening menu options. Your insights are valuable, and we will use them to improve our services for future guests.

Appalling service and tried to serve food that could have hospitalised me

Note TripAdvisor 1.0/5

Paul A Avis TripAdvisor

8th November 202t we had 15 peolle booked in for an awards ceremony with a set menu at 45 pound a person. Well we sat down to the table first thing we noticed was dirty cups and saucers clearly no pride in checking crockery several of pur party asked for clean cups. Next bread rolls well sliced bagette which clearly wasnt fresh as the ends of the bread sliced were actually hard. The starter prawn cocktail well it was clearly the dregs of prawns whole leaves of lettuce rather than shredded with prawns so substandard i wouldnt have served my cat them. Main course was reasonable however one guest waited so long for his main course everyone else had virtually finished eating. Now the really serious part for me the set menu was for dessert blueberry cheese cake. When the waitress appeared asking who ordered cheese cake i indicated i had. Plonked in front of me was strawberry cheesecake given i have a severe allergy to said fruit and get anaphalaxic i comolained immediately. I wouldnt have ordered said cheesecake knowing it could kill me. There was no blueberry cheescake at all in the end they produced after a long wait vanilla cheescake which no one at the dinner had ordered. This is supposed to be one of Swansea best hotels trust me if you want a one star meal in a four star hotel book here. I will be taking this matter further because people with severe allergies who order from a set menu should not be given replacement items especially without checking on allergies. Seems if you book a large table with an agreed set menu then you should have that menu not what the hotel who clearly have you as a hostage so to speak serve you whats left ovwr in the chillers Appalling service total disrespect for clients and no care about health and hygene.

Thank you for your feedback regarding your recent experience with us. I can confirm we are in receipt of your email and are currently investigating with the team who were on duty. I can assure you this is far from our high standard of service . Your safety and satisfaction are our top priorities. Once we have fully investigated we will be in contact with you as a matter of urgency.

Generally we had a pleasant two-night stay.

Note TripAdvisor 4.0/5

Leslie W Avis TripAdvisor

We thought the hotel was slightly careworn. Very good breakfast but the evening menu in the restaurant was rather limited. All the staff were very friendly and helpful and a special mention goes to Simon who twice went out specially to get our newspaper.

Thank you for sharing your feedback! We're delighted to hear that you had a pleasant two-night stay and enjoyed our very good breakfast. We appreciate your kind words about our friendly staff, especially Simon—he truly goes above and beyond for our guests. Your comments regarding the evening menu and the hotel's condition are noted, and we will certainly take them into consideration as we strive to improve. We hope to welcome you back soon!

Great experience with friendly staff

Note TripAdvisor 5.0/5

Nomad45249966985 Avis TripAdvisor

I visited Mecure Hotel recently for business purposes. The female, Angharad, behind the front desk was very polite and helpful. Thank you

Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience at Mercure Hotel and that Angharad made such a positive impression with her politeness and helpfulness. We truly appreciate your kind words and look forward to welcoming you back on your next visit!

Parking gratuit.....Mais payant

Note TripAdvisor 1.0/5

868jeanyvesr En couple - Avis TripAdvisor

Bonjour, Malgré l'enregistrement de notre véhicule de location par la réception de l'hôtel MERCURE SWANSEA quelle ne fut pas notre surprise de recevoir via EUROPCAR une facture-amende de 40 Livres pour 2 nuits..... Pas de réponses à nos emails de la Direction de l'hôtel avant notre plainte auprés du Service Client ACCOR. Pas de retour de la Direction du Groupe à notre courrier recommandé...Lamentable

Thank you for your kind review. You didn't register your car to stay in the car park. The car park is not owned by the hotel, but we have an agreement that allows our customers to park for free as long as they register their vehicles. This point is covered by multiple signs, both external and internal, all clearly stating that we cannot intervene in parking disputes, and we therefore need all guests to register their vehicles. You failed to this, and got a fine. We couldn't do anything about that as our contract with the car park owner does not allow us to. Ian

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 243 avis 9.1/10 Site
  • 638 avis 5.5/10 Chambre
  • 579 avis 9.1/10 Service
  • 9 avis 9.5/10 Internet
  • 307 avis 5.5/10 Propreté
  • 295 avis 6/10 Confort
  • 256 avis 8.5/10 Petit déjeuner
  • 179 avis 3.9/10 Installations

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