Mercure Swansea Hotel 4 étoiles

Note Avis clients (Note ALL) 4.3/5 385 avis

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Mercure Swansea Hotel - Image 1
Mercure Swansea Hotel - Image 2
Mercure Swansea Hotel - Image 3
Mercure Swansea Hotel - Image 4
Phoenix Way, Swansea, SA7 9EG SWANSEA, Royaume-Uni

Description

Les plus de l'hôtel

  • Located just three miles from Swansea city centre

  • Feel Good Health Club avec une suite fitness.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Nos hébergements

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Localisation de l'hôtel

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
Royaume-Uni

GPS:51.654547, -3.912013

Téléphone
Fax +44 161 388 0915

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

THE BRASSERIE

Détendez-vous au restaurant The Brasserie avec un café ou un en-cas. Ce restaurant au style unique propose une large sélection de plats internationaux, de l'en-cas rapide au repas complet, ainsi que différents vins raffinés.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.3/5  385 avis

Note TripAdvisor  4.0/5  557 avis

Certificat d'excellence 2024

Would stay again.

Note TripAdvisor 4.0/5

Connector51570506149 En famille - Avis TripAdvisor

Stayed here with family before an evening out and the staff here were so welcoming and helpful. We had breakfast here in the morning and there was a good variety of food all fresh and hot. Thank you to the manager Kelly for making our stay a good one! Would definitely stay again.

Dear Valued Guest, Thank you for taking the time to share your experience with us! We are delighted to hear that you and your family enjoyed your stay, particularly appreciating our welcoming and helpful staff. It is always our goal to provide exceptional service, and we are thrilled that Kelly made a positive impact on your visit. We are also pleased that you found our breakfast offerings varied, fresh, and satisfying—starting the day off right is important to us! Your kind words motivate us to continue delivering high-quality experiences for all our guests. We look forward to welcoming you back in the future for another enjoyable stay! Warm regards, Niall Dawkins Reception Supervisor

Great staff

Note TripAdvisor 5.0/5

Michiemc82 Avis TripAdvisor

Spent the evening at the bar. Friendly staff and lovely setting. I live locally so didn’t stay in the hotel but will definitely visit the bar again. Location is convenient but not in the hustle and bustle of the city centre so I liked this. Plenty of parking available although I didn’t drive to the hotel on this occasion.

Dear Valued Guest, Thank you for taking the time to share your experience with us! We are delighted to hear that you enjoyed your evening at our bar and found our staff to be friendly and accommodating. It is always our goal to create a welcoming atmosphere, and we are thrilled that you appreciated both the setting and service. We are glad that our location met your needs, providing a peaceful retreat while still being conveniently accessible. Additionally, it’s great to know that you found ample parking available during your visit. We look forward to welcoming you back soon for another enjoyable experience at our bar! Warm regards, Niall Dawkins Reception Supervisor

Disappointing

Note TripAdvisor 2.0/5

Carol_Cav En couple - Avis TripAdvisor

Arrived late. Hotel room was boiling so had to open the window to air the room. Went to the bar. No music. No atmosphere. NO COLD WINE!! Didn’t have the first three wines we asked for from the wine menu. Finally got a very expensive bottle but it was warm. No gluten free food available. All round disappointing.

Dear Carol_Cav Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the disappointments you experienced during your visit. We regret that your arrival was delayed, and we understand how frustrating it can be when accommodations do not meet expectations, particularly regarding room temperature. Your comfort is our priority, and we will address this issue with our housekeeping team to ensure that all rooms are adequately prepared for our guests. We also appreciate your comments about the bar atmosphere and wine selection. It is concerning to hear that there was a lack of music and that we did not have the wines available as listed on our menu. We strive to provide an enjoyable experience in all areas of our establishment, and we will work diligently to improve both our beverage offerings and overall ambiance. Furthermore, we apologize for not having gluten-free food options readily available during your stay. Your dietary needs are important to us, and we will review our menu offerings to better accommodate all guests in the future. Once again, I am sorry that your experience fell short of expectations, but please know that your feedback is invaluable in helping us enhance our services moving forward. If you would like to discuss this matter further or if there is anything else we can do for you, please feel free to reach out directly. Thank you for bringing these issues to our attention. Warm regards, Niall Dawkins Reception Supervisor

Tired and not a 4 star!

Note TripAdvisor 1.0/5

Rch120 Avis TripAdvisor

This hotel was awful. It definitely is not a 4 star hotel. The rooms would not get 1 star in my opinion. Our room was unclean…the carpet was stained in multiple places, the sink was cracked, the TV didn't work and the remote control was filthy…and the mattress was heavily wee stained with a very thin unfitting cover over it! Other things to note, there is no lift. We had an elderly Labrador with us who had to go up 2 flights of stairs. We were not advised on booking. There was a wedding reception on, the music dominated the restaurant and bar and also the guests seemed to have free roam of the hotel. Again not advised on booking. The restaurant and bar was freezing as the doors were all open due to the wedding guests going in and out. There were 2 yellow sofas right next to the front entrance that you could sit in with your dog! That is not pet friendly! The only positive things were the food - despite our reservations over cleanliness of the hotel we did eat there and the food was good, dinner and breakfast. The manager who was on site was apologetic and did all she could to apologise within the limitations of the actual hotel failings. Basically, the staff were excellent, the food was great, but the hotel itself is tired and run down needing a serious upgrade.

Dear rch120 Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations and appreciate you bringing these concerns to our attention. We are deeply sorry to hear about the condition of your room, including cleanliness issues such as stained carpets, a cracked sink, and other maintenance problems that detracted from your stay. Please be assured that we take these matters seriously; we will address them with our housekeeping and maintenance teams immediately to ensure improvements are made. We understand how challenging it can be for guests traveling with pets or those who may have mobility limitations when there is no lift available. We strive to communicate all relevant information during booking, and we regret any oversight on our part regarding this matter. Additionally, we apologize for the disruption caused by the wedding reception during your visit; it is never our intention for events to interfere with our guests' comfort. Your comments about the temperature in the restaurant/bar area have been noted as well—we will look into ways to better manage this situation in future events. While we are pleased that you enjoyed both dinner and breakfast at our establishment and found our staff attentive and apologetic during your stay, we recognize that these positives do not outweigh the shortcomings you experienced overall. Your feedback is invaluable as it helps us identify areas needing improvement so that we can enhance future guest experiences significantly. We hope you might consider giving us another chance in the future after we've had an opportunity to make necessary upgrades. Thank you once again for sharing your thoughts with us. Warm regards, Niall Dawkins Reception Supervisor

Parking gratuit.....Mais payant

Note TripAdvisor 1.0/5

868jeanyvesr En couple - Avis TripAdvisor

Bonjour, Malgré l'enregistrement de notre véhicule de location par la réception de l'hôtel MERCURE SWANSEA quelle ne fut pas notre surprise de recevoir via EUROPCAR une facture-amende de 40 Livres pour 2 nuits..... Pas de réponses à nos emails de la Direction de l'hôtel avant notre plainte auprés du Service Client ACCOR. Pas de retour de la Direction du Groupe à notre courrier recommandé...Lamentable

Thank you for your kind review. You didn't register your car to stay in the car park. The car park is not owned by the hotel, but we have an agreement that allows our customers to park for free as long as they register their vehicles. This point is covered by multiple signs, both external and internal, all clearly stating that we cannot intervene in parking disputes, and we therefore need all guests to register their vehicles. You failed to this, and got a fine. We couldn't do anything about that as our contract with the car park owner does not allow us to. Ian

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 244 avis 9/10 Site
  • 597 avis 5.7/10 Chambre
  • 549 avis 9/10 Service
  • 9 avis 8.7/10 Internet
  • 277 avis 5.7/10 Confort
  • 264 avis 5.7/10 Propreté
  • 263 avis 8.1/10 Petit déjeuner
  • 230 avis 6.2/10 Repas

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