Mercure Manchester Piccadilly Hotel 4 étoiles

Note Avis clients (Note ALL) 3.7/5 1 205 avis

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Mercure Manchester Piccadilly Hotel - Image 1
Mercure Manchester Piccadilly Hotel - Image 2
Mercure Manchester Piccadilly Hotel - Image 3
Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, Royaume-Uni

Description

Les plus de l'hôtel

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Nos hébergements

Profitez de nos offres Vol + Hôtel

Découvrir
Découvrir

Localisation de l'hôtel

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
Royaume-Uni

GPS:53.479874, -2.237445

Téléphone
Fax +44 161 388 0915

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre
A proximité
  • Parking

THE BRASSERIE

Ce restaurant à la décoration originale propose une sélection de plats d'inspiration internationale allant de l'encas au repas entrée/plat/dessert ainsi qu'une sélection de grands vins du monde entier.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  3.7/5  1 205 avis

Note Avis clients 4.0/5

Alayidi I. B. Voyage solo - Avis confirmés ALL

Séjour très agréable avec un personnel très sympa

Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your stay, particularly our central location and the friendliness of our team. It is also wonderful to know that Abbie made a special positive impression during your visit, and your kind mention will be shared with her. However, I was sorry to read about the issues you experienced with the WiFi connection. Please accept our apologies for the inconvenience caused by the instability and slow speed. Your comments have been shared with our technical team to review and improve the service. I am also sorry to hear that you were not offered your ALL welcome drink. This is not in line with our usual standards, and we will ensure this is followed up with the team to prevent any oversight in the future. We appreciate your constructive feedback as an ALL Silver member, as it helps us improve both service delivery and guest experience. We look forward to welcoming you back again in the future. Kind Regards Mercure Team

Note Avis clients 1.0/5

Hatim S. En famille - Avis confirmés ALL

Deux avantages c’est que c’est au centre ville et le restaurant a un personnel adorable et professionnel Sinon la réception ont un manque d’information terreible Impossible de faire une pré autorisation pour consommer à l’hôtel et passer tout sur la chambre pour récupérer les point à la fin de séjour Le personelle de la réception m’indique que c’est pas possible de faire une pré autorisation et pire que les consommations ne seront pas pris en compte J’ai dû appeler le service client Une fois fais ils ont dit que j’ai mal compris le message et qu’il fallait à chaque consommation payer et ramener le justificatif à la réception pour qu’il soit saisie pour les point Franchement c’est nul on dirait c’est fait exprès pour que les clients accor ne profite pas

Thank you for taking the time to share your detailed feedback following your recent stay with us. Firstly, we are pleased to hear that you appreciated our central location, the quality of the breakfast, and the professionalism and friendliness of our restaurant team. Your kind comments regarding these areas are very much appreciated. However, I was very sorry to read about the issues you experienced with our reception team and the confusion surrounding the billing process for hotel consumptions and ALL points accrual. Please accept our sincere apologies for the inconvenience and frustration this caused you. I understand your concerns regarding the pre-authorisation process and the information provided to you. This is not the level of clarity and service we expect to deliver, and I appreciate how this would have impacted your overall experience. Please be assured that your comments will be shared with the Front Office team and reviewed to ensure clearer communication and consistency going forward. I am also sorry to hear about your initial room allocation and the condition you described. This has been noted and will be followed up with our team to prevent similar occurrences. Your feedback is extremely valuable to us, particularly as an ALL Platinum member, as it helps us identify where improvements are needed in both service delivery and communication. We do hope that you will consider giving us another opportunity in the future to provide you with a much improved experience. Kind regards, Mercure Team

Note Avis clients 1.0/5

Eric E. Professionnel - Avis confirmés ALL

Assez mauvaise. Un accueil très peu chaleureux, je suis membre Diamond, j'avais demandé un étage le plus élevé possible ce ne fut pas le cas (7 eme alors que 10 et 11 étaient possibles malgrè les travaux). Aucun surclassement (pas de mention à ce sujet par le staff), pas un mot de bienvenue, rien.

Dear Eric, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I'm sorry we were unable to provide you with an upgrade in this case. Unfortunately due to the ongoing reservations we do not have any suites available. I will ensure your feedback regarding the team is taken on and we will improve this going forwards. Kind Regards, Chloe

Note Avis clients 3.0/5

Fatima J. Voyage solo - Avis confirmés ALL

Personnel très accueillant,j'ai oublié l'adaptateur et une fois je l'ai demandé à la réception la dame me l'a donné.le personnel du restaurant très aimable, sauf que le buffet est très pauvre. La chambre aussi très ancienne, la porte ne se fermait pas chose qui m'a choqué.

Thank you for your feedback. We’re pleased you enjoyed our location and found our team welcoming, especially Devine and the restaurant staff. However, we sincerely apologize for the issues you experienced with the room condition, the door, the breakfast selection, and the WiFi. This is not the standard we aim to provide. Your comments have been shared with the relevant teams, and we are working on improvements. We hope to have the opportunity to welcome you back for a better experience.

Note Avis clients 4.5/5

Bastien P. Entre amis - Avis confirmés ALL

Bien placé proche de tout

Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your visit and found our location convenient, with everything close by. It is also very pleasing to know that you had a positive experience with our team, who will be happy to receive your kind comments. We appreciate your feedback regarding the breakfast selection and WiFi, and we will certainly review these areas as part of our ongoing efforts to enhance our guest experience. Thank you once again for your recommendation. We hope to have the pleasure of welcoming you back in the near future.

D'autres internautes évaluent notre hôtel

  • 2 271 avis 9.5/10 Site
  • 3 479 avis 5/10 Chambre
  • 6 598 avis 9.4/10 Service
  • 305 avis 2.5/10 Internet
  • 1 613 avis 9.2/10 Petit déjeuner
  • 1 363 avis 4.4/10 Confort
  • 1 254 avis 9.4/10 Bar et Boissons
  • 1 240 avis 5.2/10 Propreté

Dispensé par Trustyou

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