Dear Gregorie Thank you for your lovely review! We hope to see you again soon! Kind Regards Guest Relations Nikki

Dear Emmanuel Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not meet your expectations and that you were disappointed with the condition of the hotel and rooms. We understand your frustration regarding the appearance of the property compared with the images online, as well as your comments about the room, soundproofing and breakfast. We also apologise for any disruption caused by refurbishment works and appreciate your concerns about noise during your stay. The hotel is currently undergoing a significant refurbishment, which is intended to modernise and improve the rooms and public areas. We hope the completed improvements will bring the property much closer to the standard and appearance you were expecting. We have also noted your comments regarding the breakfast, fresh orange juice and coffee, and will share these with our food and beverage team. Thank you again for your honest feedback. We sincerely apologise that we fell short of your expectations and hope you will consider visiting us again once the refurbishment is complete. Kind Regards Guest Relations Nikki

Dear Sophie Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location and that our team's attentiveness made a positive impression during your stay. We sincerely apologize for the inconveniences you experienced. As you mentioned, these were related to our ongoing improvement works, which are being carried out to enhance our guests' future experience. We truly appreciate your patience and understanding during this period. It is especially rewarding to know that our team was able to find solutions and help make your stay as comfortable as possible. Your kind words mean a great deal to us, and we look forward to welcoming you back for an even better experience in the future. Kind Regards Guest Relations Nikki

Dear Mr. B. K., Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you had a super and comfortable experience with us. It is fantastic to know that you enjoyed the cleanliness of your room, our facilities, and the service provided by our team. We are especially pleased that Rebecca contributed positively to your stay, and we will be sure to share your kind comments with her. We also appreciate your feedback regarding the Wi-Fi connection. We understand the importance of reliable and fast internet access, and your comments have been shared with our team as we continue to improve this service. It is also wonderful to hear that you appreciated the recognition provided as an ALL Diamond member, including your welcome drink and welcome amenity. Thank you for your continued loyalty and for highlighting your positive experiences with our bar and in-room dining services. We truly appreciate your recommendation and look forward to welcoming you back to Mercure Manchester Piccadilly for another enjoyable stay in the future. Regards, Alex Operations Manager

Thank you, James, for your excellent feedback. We are delighted to hear that you enjoyed your stay and appreciated our great location, comfortable accommodation, and the service provided by our team. It is wonderful to know that your experience met your expectations, and we truly appreciate your recommendation. We look forward to welcoming you back for another enjoyable stay in the future. Regards Alex Ops Manager

Thank you for taking the time to share your feedback following your stay. We are truly sorry to learn that your experience did not meet your expectations, particularly regarding the difference between the photos shown online and the reality of the hotel, as well as the issues with air conditioning and room comfort. This is certainly not the standard we aim to deliver. We also regret the concerns you raised about the condition of the property, the quality of the breakfast, and the handling of your experience at check-in. Your comments regarding communication at reception and the lack of proactive support when issues were raised have been carefully noted and shared with the relevant teams for review. The points you have highlighted, especially around maintenance and transparency of room conditions, are being taken seriously as part of ongoing quality reviews within Accor. Thank you again for your detailed feedback, which is very valuable in helping us improve future guest experiences.

Thank you, Pierre, for taking the time to share your detailed feedback following your stay. We are very sorry to hear that your experience did not meet expectations and that it differed from your previous stays. We understand your frustration regarding the initial room allocation, particularly as you had clearly requested a quiet room, and we regret that this was not properly taken into account at arrival. We also sincerely apologise for the issues you experienced following the room change, including the bathroom layout leading to water leakage and inconvenience, as well as the inconsistent WiFi connection which affected your ability to work comfortably. These concerns are not in line with the standards we aim to deliver within Accor. In addition, we regret the difficulties you encountered at check-out, particularly regarding the system issues and the delay in providing your invoice. This has been noted and will be reviewed with the relevant teams to ensure better reliability and communication going forward. We appreciate your feedback as it helps us identify areas that require improvement, and we are sorry that this stay did not reflect your previous positive experiences with us. Regards Alex Operations Manager

Dear Ali, Thank you for taking the time to share your feedback with us. We are sincerely sorry to learn that your stay did not meet your expectations, especially as a Diamond member. We regret that the size and amenities of your room, as well as our procedure for providing toiletry items, were disappointing. The verification measures at the reception desk are intended to ensure the safety and comfort of all our guests, but we understand that this may have been perceived as inconvenient. We would also like to apologize for the quality of the room cleaning service. Your comments regarding cleanliness, particularly the condition of the bathroom facilities, are unacceptable and have been shared with our housekeeping team so that immediate corrective actions can be taken. We have also taken note of your comments regarding hotel access for Uber vehicles and will review possible improvements to enhance our guests’ arrival experience. We sincerely regret that your stay left you with such a negative impression. We hope to have the opportunity to welcome you back in the future and provide you with an experience that better reflects the standards you are entitled to expect. Kind regards, Guest Relations Nikki

Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your stay, particularly our central location and the friendliness of our team. It is also wonderful to know that Abbie made a special positive impression during your visit, and your kind mention will be shared with her. However, I was sorry to read about the issues you experienced with the WiFi connection. Please accept our apologies for the inconvenience caused by the instability and slow speed. Your comments have been shared with our technical team to review and improve the service. I am also sorry to hear that you were not offered your ALL welcome drink. This is not in line with our usual standards, and we will ensure this is followed up with the team to prevent any oversight in the future. We appreciate your constructive feedback as an ALL Silver member, as it helps us improve both service delivery and guest experience. We look forward to welcoming you back again in the future. Kind Regards Mercure Team

Thank you for taking the time to share your detailed feedback following your recent stay with us. Firstly, we are pleased to hear that you appreciated our central location, the quality of the breakfast, and the professionalism and friendliness of our restaurant team. Your kind comments regarding these areas are very much appreciated. However, I was very sorry to read about the issues you experienced with our reception team and the confusion surrounding the billing process for hotel consumptions and ALL points accrual. Please accept our sincere apologies for the inconvenience and frustration this caused you. I understand your concerns regarding the pre-authorisation process and the information provided to you. This is not the level of clarity and service we expect to deliver, and I appreciate how this would have impacted your overall experience. Please be assured that your comments will be shared with the Front Office team and reviewed to ensure clearer communication and consistency going forward. I am also sorry to hear about your initial room allocation and the condition you described. This has been noted and will be followed up with our team to prevent similar occurrences. Your feedback is extremely valuable to us, particularly as an ALL Platinum member, as it helps us identify where improvements are needed in both service delivery and communication. We do hope that you will consider giving us another opportunity in the future to provide you with a much improved experience. Kind regards, Mercure Team

Dear Eric, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I'm sorry we were unable to provide you with an upgrade in this case. Unfortunately due to the ongoing reservations we do not have any suites available. I will ensure your feedback regarding the team is taken on and we will improve this going forwards. Kind Regards, Chloe

Thank you for your feedback. We’re pleased you enjoyed our location and found our team welcoming, especially Devine and the restaurant staff. However, we sincerely apologize for the issues you experienced with the room condition, the door, the breakfast selection, and the WiFi. This is not the standard we aim to provide. Your comments have been shared with the relevant teams, and we are working on improvements. We hope to have the opportunity to welcome you back for a better experience.

Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your visit and found our location convenient, with everything close by. It is also very pleasing to know that you had a positive experience with our team, who will be happy to receive your kind comments. We appreciate your feedback regarding the breakfast selection and WiFi, and we will certainly review these areas as part of our ongoing efforts to enhance our guest experience. Thank you once again for your recommendation. We hope to have the pleasure of welcoming you back in the near future.

Thank you for your feedback. We are truly sorry for your experience and the significant inconvenience caused. Please accept our sincere apologies for the disturbance from the renovation works, the delay in providing your room, and especially the unacceptable cleanliness upon arrival. This is far from the standards we strive to deliver. We also regret the lack of support from our team during your stay. Your comments are taken very seriously, and we are addressing these issues with the relevant teams to ensure immediate improvements. We would appreciate the opportunity to follow up with you directly and restore your confidence in us.

Thank you for sharing your feedback and for highlighting the positive aspects of your stay, particularly our central location and the excellent service provided by Paul during breakfast. We sincerely apologise that your room did not meet expectations. We take your comments regarding room size, bathroom facilities, and safety very seriously. These areas will be reviewed with our team to ensure improvements are made for future stays. We appreciate your loyalty as a Gold member, and we value your feedback as it helps us enhance the experience for all our guests. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay.

Thank you for taking the time to provide your feedback. We are happy to hear that you appreciated our central location and the friendly service, especially from Rebecca. However, I am sorry to hear about the issues with the room and linen replacement, as well as the difficulty with the card system. We will address these concerns with our team to ensure a more seamless experience in the future. We also appreciate your feedback regarding WiFi access and the value for money, and we will look into improving both aspects. Thank you for sharing your thoughts, and we hope to welcome you back for a better experience next time.

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced during your stay. We understand your frustration with the room not being ready upon arrival, especially when you had specifically booked for an early check-in. This is certainly not the level of service we aim to provide, and we will review this with our team to ensure better communication and preparedness moving forward. We also regret that the room and bathroom did not meet your expectations. Your comments are valuable to us, and we will be addressing the issues related to room quality to improve our offerings. Regarding the loyalty points, we fully understand your concern. I would suggest contacting our customer service team for a review of your situation, as they may be able to assist in resolving this issue and reviewing your points usage. We appreciate your feedback about the Wi-Fi speed and will work to improve this aspect to ensure a smoother experience for future guests. Once again, we apologize for the inconveniences, and we hope to have the opportunity to serve you better next time.

Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations. We sincerely apologise for the issues you experienced with the room temperature, the broken air-conditioning, insulation, and the problems with the shower and bathroom door. This is not reflective of the standard we aim to provide at a Mercure hotel. We are pleased, however, that our team was able to deliver service that met your expectations. Your comments have been shared with the relevant departments to improve our facilities and the comfort of our rooms. We hope you will give us another opportunity in the future to provide you with an experience that truly reflects the standards of a Mercure hotel.

Thank you for sharing your feedback and for choosing to stay with us. We are delighted to hear that you found your room comfortable and enjoyed the beautiful view from our breakfast lounge. We also appreciate your kind words regarding our team, cleanliness, and the ease of booking through the ALL App. Your comments about the room décor are noted, and we are always looking for ways to enhance our guests’ experience. We look forward to welcoming you and your family back on your next visit to the city center.