Mercure Manchester Piccadilly Hotel 4 étoiles

Note Avis clients (Note ALL) 3.6/5 1 226 avis

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Mercure Manchester Piccadilly Hotel - Image 1
Mercure Manchester Piccadilly Hotel - Image 2
Mercure Manchester Piccadilly Hotel - Image 3
Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, Royaume-Uni

Description

Les plus de l'hôtel

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Nos hébergements

Réserver cet hôtel
Chambre 1

Localisation de l'hôtel

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
Royaume-Uni

GPS:53.479874, -2.237445

Téléphone
Fax +44 161 388 0915

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre
A proximité
  • Parking

THE BRASSERIE

Ce restaurant à la décoration originale propose une sélection de plats d'inspiration internationale allant de l'encas au repas entrée/plat/dessert ainsi qu'une sélection de grands vins du monde entier.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  3.6/5  1 226 avis

Note Avis clients 0.5/5

Fethi B. En couple - Avis confirmés ALL

Thank you for taking the time to share your feedback following your stay. We are truly sorry to learn that your experience did not meet your expectations, particularly regarding the difference between the photos shown online and the reality of the hotel, as well as the issues with air conditioning and room comfort. This is certainly not the standard we aim to deliver. We also regret the concerns you raised about the condition of the property, the quality of the breakfast, and the handling of your experience at check-in. Your comments regarding communication at reception and the lack of proactive support when issues were raised have been carefully noted and shared with the relevant teams for review. The points you have highlighted, especially around maintenance and transparency of room conditions, are being taken seriously as part of ongoing quality reviews within Accor. Thank you again for your detailed feedback, which is very valuable in helping us improve future guest experiences.

Note Avis clients 0.5/5

Pierre Professionnel - Avis confirmés ALL

Thank you, Pierre, for taking the time to share your detailed feedback following your stay. We are very sorry to hear that your experience did not meet expectations and that it differed from your previous stays. We understand your frustration regarding the initial room allocation, particularly as you had clearly requested a quiet room, and we regret that this was not properly taken into account at arrival. We also sincerely apologise for the issues you experienced following the room change, including the bathroom layout leading to water leakage and inconvenience, as well as the inconsistent WiFi connection which affected your ability to work comfortably. These concerns are not in line with the standards we aim to deliver within Accor. In addition, we regret the difficulties you encountered at check-out, particularly regarding the system issues and the delay in providing your invoice. This has been noted and will be reviewed with the relevant teams to ensure better reliability and communication going forward. We appreciate your feedback as it helps us identify areas that require improvement, and we are sorry that this stay did not reflect your previous positive experiences with us. Regards Alex Operations Manager

Note Avis clients 0.5/5

Ali O. D. En famille - Avis confirmés ALL

Dear Ali, Thank you for taking the time to share your feedback with us. We are sincerely sorry to learn that your stay did not meet your expectations, especially as a Diamond member. We regret that the size and amenities of your room, as well as our procedure for providing toiletry items, were disappointing. The verification measures at the reception desk are intended to ensure the safety and comfort of all our guests, but we understand that this may have been perceived as inconvenient. We would also like to apologize for the quality of the room cleaning service. Your comments regarding cleanliness, particularly the condition of the bathroom facilities, are unacceptable and have been shared with our housekeeping team so that immediate corrective actions can be taken. We have also taken note of your comments regarding hotel access for Uber vehicles and will review possible improvements to enhance our guests’ arrival experience. We sincerely regret that your stay left you with such a negative impression. We hope to have the opportunity to welcome you back in the future and provide you with an experience that better reflects the standards you are entitled to expect. Kind regards, Guest Relations Nikki

Note Avis clients 4.0/5

Alayidi I. B. Voyage solo - Avis confirmés ALL

Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your stay, particularly our central location and the friendliness of our team. It is also wonderful to know that Abbie made a special positive impression during your visit, and your kind mention will be shared with her. However, I was sorry to read about the issues you experienced with the WiFi connection. Please accept our apologies for the inconvenience caused by the instability and slow speed. Your comments have been shared with our technical team to review and improve the service. I am also sorry to hear that you were not offered your ALL welcome drink. This is not in line with our usual standards, and we will ensure this is followed up with the team to prevent any oversight in the future. We appreciate your constructive feedback as an ALL Silver member, as it helps us improve both service delivery and guest experience. We look forward to welcoming you back again in the future. Kind Regards Mercure Team

Note Avis clients 1.0/5

Hatim S. En famille - Avis confirmés ALL

Thank you for taking the time to share your detailed feedback following your recent stay with us. Firstly, we are pleased to hear that you appreciated our central location, the quality of the breakfast, and the professionalism and friendliness of our restaurant team. Your kind comments regarding these areas are very much appreciated. However, I was very sorry to read about the issues you experienced with our reception team and the confusion surrounding the billing process for hotel consumptions and ALL points accrual. Please accept our sincere apologies for the inconvenience and frustration this caused you. I understand your concerns regarding the pre-authorisation process and the information provided to you. This is not the level of clarity and service we expect to deliver, and I appreciate how this would have impacted your overall experience. Please be assured that your comments will be shared with the Front Office team and reviewed to ensure clearer communication and consistency going forward. I am also sorry to hear about your initial room allocation and the condition you described. This has been noted and will be followed up with our team to prevent similar occurrences. Your feedback is extremely valuable to us, particularly as an ALL Platinum member, as it helps us identify where improvements are needed in both service delivery and communication. We do hope that you will consider giving us another opportunity in the future to provide you with a much improved experience. Kind regards, Mercure Team

D'autres internautes évaluent notre hôtel

  • 2 092 avis 9.4/10 Site
  • 3 273 avis 4.9/10 Chambre
  • 5 974 avis 9.3/10 Service
  • 312 avis 2.2/10 Internet
  • 1 517 avis 9.1/10 Petit déjeuner
  • 1 311 avis 4.1/10 Confort
  • 1 158 avis 5.3/10 Propreté
  • 1 143 avis 9.5/10 Bar et Boissons

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