Mercure Gloucester Bowden Hall Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 1 189

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Bondend Lane, Upton St Leonards, GL4 8ED GLOUCESTER, Wielka Brytania

Opis

O hotelu

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Nasze pokoje

Lokalizacja hotelu

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
GL4 8ED GLOUCESTER
Wielka Brytania

Pozycja GPS:51.834147, -2.188742

Telefon
Faks +44 161 388 0915

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

BRASSERIE AT BOWDEN

The hotel is friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 1 189

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 707

Certyfikat Doskonałości 2025

Awful stay! And poor management

Ocena na stronie TripAdvisor 1.0/5

princeworld92 Opinia zatwierdzona w TripAdvisor

I booked this hotel for a 4-night family break in the Cotswolds but ended up leaving after just 3 nights due to how poor the experience was. Before booking, I had read mixed reviews and watched a few TikToks. While it was clear the hotel wasn’t modern, the photos suggested it would at least be clean and comfortable. As we planned to be out most of the day, that seemed acceptable. Unfortunately, the reality was very different. The hotel is extremely dated and tired, particularly the room we were initially given. The carpet looked filthy, and the floor felt so unclean that we wore our own slippers from home inside the room. The room also smelled musty and damp. On multiple occasions, we complained about a strong smell of weed in and around the hotel. As we were staying with children, this felt completely inappropriate and unsafe. We had to keep the windows open just to ventilate the room. The response from staff was limited to apologies and deodoriser spray. We were told they knew which guests were responsible but could not control it, which is not an acceptable response. This was meant to be a peaceful and relaxing break, yet there were loud building works and maintenance taking place every day from around 8am, including banging, drilling, and constant beeping. After raising this, the duty manager apologised and explained she had not even been informed that the works were happening. This lack of communication is unprofessional, and the disruption should have been disclosed in advance. The final straw came on our last day when we were moved to another room at the back of the hotel. This room was equally tired and run down, with visible signs of damp. There was a bug infestation on the walls, and the only solution offered was for staff to vacuum them up. By that evening, our children were starting to feel unwell, and we did not feel it was safe for our family to remain at the property. We made the decision to leave the hotel that night and check out early. I am shocked that this hotel has been allowed to operate with these ongoing issues. The cleanliness, maintenance standards, noise levels, and overall management response were unacceptable. I am particularly disappointed with how management failed to make this right. I attempted to resolve these issues privately with the hotel after our stay, but the response from guest services was dismissive and suggested that I had misunderstood the situation, rather than properly addressing the concerns raised. This review reflects our personal experience, and I would not recommend this hotel to families or anyone looking for a clean, safe, and relaxing stay.

Thank you for your feedback. We are sorry to hear that your stay did not meet expectations. Some of the issues raised, such as external odours, are unfortunately outside of our direct control, though our team responded promptly when this was reported. The maintenance work taking place was essential, and we apologise that the Duty Manager was not initially aware of the full details, including noise from equipment. Both rooms were inspected by our housekeeping and maintenance teams, and no visible signs of damp were identified. These rooms have since been occupied by other guests without similar concerns being raised. During your stay, goodwill gestures were offered, including 4,000 courtesy points and points for the night not stayed. Requests for status points were discussed, however loyalty status points cannot be awarded as a courtesy under programme rules, and this was explained at the time. Your main aim was to get to plantium status and reflective of your comments We regret that despite these efforts, you left disappointed and appreciate you sharing your experience. Kind regards Gavin & Team Mercure Gloucester Bowden Hall Hotel

Lovely food and hotel

Ocena na stronie TripAdvisor 5.0/5

Han T Opinia zatwierdzona w TripAdvisor

Recently attended a Christmas meal with my work. It was great - the food was delicious and so much of it. The staff were all lovely and attentive. My hotel room was spacious and clean. Everyone said they thoroughly enjoyed the evening. I highly recommend.

Great Night

Ocena na stronie TripAdvisor 5.0/5

Kay B Opinia zatwierdzona w TripAdvisor

The staff were very welcoming, organised and attentive. The venue was very well presented, it was a lovely Christmassy atmosphere. The food was very good and decent portions. I received lot of very good feedback from all who attended, hope to come again next year.

Thank you so much for your lovely review. We’re delighted to hear that you found the team welcoming, organised and attentive, and that you enjoyed the festive atmosphere. It’s wonderful to know the food and portion sizes were well received, and even more so that your guests shared such positive feedback. We truly appreciate you taking the time to let us know, and we’d be absolutely delighted to welcome you back again next year. 🎄✨ Kind regards and Merry Christmas Gavin & Team Bowden Hall Hotel

Afternoon Tea In Pod

Ocena na stronie TripAdvisor 4.0/5

anton89 Opinia zatwierdzona w TripAdvisor

We had a lovely afternoon tea celebrating a birthday in one of the pods. Lovely selection and nothing was too much trouble. The birthday cheesecake that was presented was a great touch! The staff and service were great however on arrival into the pod, the floor was covered in crumbs and debris from the previous occupants and the table runner was badly stained. Attention to detail needs to be improved especially when it comes to cleanliness as sadly this was very sloppy on this occasion.

Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your afternoon tea and that the birthday celebration, including the cheesecake, made the occasion special. It’s also lovely to know that our team and service made a positive impression. That said, we’re very sorry to hear about the condition of the pod on arrival. Cleanliness and attention to detail are extremely important to us, and it’s disappointing to learn that we fell short on this occasion. Please accept our sincere apologies for the crumbs and the stained table runner — this is not the standard we aim to deliver. Your comments have been shared with the team so we can address this immediately and ensure more thorough checks are carried out between guests. We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you back in the future for a much-improved experience. Kind regards Gavin and the team

The pods are a perfect private space!

Ocena na stronie TripAdvisor 5.0/5

Theresa J Opinia zatwierdzona w TripAdvisor

On what I think is considered one of the busiest evenings leading to Christmas we had a great evening in one of the pods. There were a few Christmas parties going on in the hotel so it was an incredibly busy evening for the staff. From the start the lady on reception made me feel welcome and showed me to the bar to wait for the others to arrive. We were show to the pod which looked so pretty and Christmasy with lights etc. We arrived at 8.30pm and left around 11pm. It was perfect to have that space to chat and giggle privately. Our server Joseph was faultless - so refreshing we couldn’t believe it. We all have kids his age. Nothing was too much trouble which was just the best. He really is a credit to you at Bowden Hall. Thank you 😊

Thank you so much for this wonderful review. We’re absolutely delighted to hear that you had such a great evening with us, especially on what was such a busy pre-Christmas night. It’s lovely to know that our reception team made you feel welcome from the moment you arrived, and that you enjoyed the festive atmosphere of the pod — they really do create a special, cosy space to relax and enjoy good company. We’re particularly pleased to hear your kind words about Joseph. Your feedback will be shared with him and the team, as it means a great deal to us to know his service made such a positive impression. He truly is a credit to Bowden Hall, and recognition like this is very rewarding for our staff. Thank you again for choosing to spend your evening with us. We hope to welcome you back again very soon 😊 Kind regards Gavin and the team

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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