Mercure Maidstone Great Danes Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 699 件のレビュー

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Mercure Maidstone Great Danes Hotel - Image 1
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Hollingbourne, Nr Maidstone, ME17 1RE MAIDSTONE, イギリス

説明

ホテルのその他の情報

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

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ホテル所在地

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
イギリス

GPS:51.258732, 0.616822

電話番号
ファックス +44 161 388 0915

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

The Bar & Brasserie

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  699 件のレビュー

トリップアドバイザーの評価  3.6/5  2,090 件のレビュー

Good value, comfortable and quiet!

トリップアドバイザーの評価 5.0/5

HeatherS2353 トリップアドバイザー認証口コミ

Good value, comfortable and quiet! We attended a Christmas Party and stayed the night. The room was clean, comfortable and quiet. Staff were very friendly and polite even giving us hot chocolate to take to bed. Evening meal was also good. I would say the hall ways could do with a deep clean and / or decorated. Lovely range of breakfast food! Good value.

Dear Heather, Thank you very much for taking the time to share your detailed feedback. I am delighted to hear that you enjoyed your Christmas Party stay with us and found your room clean, comfortable, and quiet. It’s lovely to know that our team made you feel welcome and that the hot chocolate was a nice touch before bedtime. I’m also pleased that you enjoyed both the evening meal and the wide range of breakfast options, and that you felt the stay offered good value overall. Thank you also for your constructive comments regarding the hallways. We genuinely appreciate this feedback, as it helps us identify areas where improvements can be made, and your comments have been shared with the relevant teams for review. We hope to have the pleasure of welcoming you back again in the future. Kind regards, Nina Djemal Guest Service Manager

good

トリップアドバイザーの評価 5.0/5

Sarah G トリップアドバイザー認証口コミ

went here with my friends and the hotel was amazing and very acomdating and nina at reception was amazing very very helpful. only thing is mantinece in the room needs much attention radiators neef bleeding ventilation does not work

Dear Sarah, Thank you very much for taking the time to share your feedback. I am delighted to hear that you enjoyed your stay with your friends and found the hotel amazing and very accommodating. It is especially lovely to know that Nina at Reception made such a positive impression and was very helpful during your visit — your kind words truly mean a lot. Thank you also for highlighting the maintenance issues in the room. I am sorry to hear about the radiator and ventilation concerns. Please be assured that your comments have been shared with our Maintenance Team so these matters can be reviewed and addressed, as guest comfort is extremely important to us. We truly appreciate your honest feedback and hope to welcome you back again in the future, where we can provide an even better experience. Kind regards, Nina Djemal Guest Service Manager

Boxing day carvery

トリップアドバイザーの評価 5.0/5

Lisa P トリップアドバイザー認証口コミ

We have just returned home after a fantastic boxing day carvery. Everything from beginning to end was fabulous. The staff were polite & helpful. The food was mouthwateringly delicious. We were made to feel welcome & at no time did we feel rushed to go. Will definitely be back next year

Dear Lisa, Thank you so much for your wonderful feedback. We are delighted to hear that you had such a fantastic Boxing Day carvery with us and that everything from start to finish was fabulous. It’s lovely to know you found our team polite and helpful, felt truly welcome, and were able to relax and enjoy your time without feeling rushed. We are especially pleased that you enjoyed the food and found it mouthwateringly delicious — I will be sure to share your kind comments with our kitchen and service teams, who will be thrilled. Thank you again for choosing to spend Boxing Day with us. We look forward to welcoming you back next year. Kind regards, Nina Djemal Guest Service Manager

Great staying at the hotel

トリップアドバイザーの評価 4.0/5

Olivier D トリップアドバイザー認証口コミ

Good séjour at the hotel Unfortunately the sauna was out of action at the women changing room and we haven’t been told before traveling to the hotel, my partner was looking forward to use it as she has a back problem. Other than that good facilities such as swimming pool and steam room.

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your stay and made good use of our facilities, particularly the swimming pool and steam room. I am very sorry to learn that the sauna in the women’s changing room was out of action during your visit, and that this was not communicated to you prior to your arrival. I completely understand how disappointing this must have been, especially as your partner was looking forward to using it to help with her back problem. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with the leisure and management teams so we can review both the issue itself and how we communicate any facility closures to our guests. We truly appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable and complete experience. Kind regards, Nina Djemal Guest Service Manager

Works Christmas Do!

トリップアドバイザーの評価 5.0/5

Sam R トリップアドバイザー認証口コミ

Christmas works party - welcome arrival drink, excellent as I don’t drink Prosecco or beer, but Caitlin and Leo were brilliant at offering buzz fizz or orange juice as an alternative. Caitlin was amazing; extremely helpful and attentive throughout the evening with our party, including allergies and special dietary requirements as requested. We all had a wonderful evening, with good food, a brilliant DJ who got the room dancing and great memories of another Christmas party. I’m sure we’ll be back next year. Thank you

Dear Sam, Thank you so much for taking the time to share such wonderful feedback about your Christmas works party with us. I am delighted to hear that you enjoyed the welcome arrival drink and that Caitlin and Leo were able to offer suitable alternatives such as Buzz Fizz and orange juice. It’s great to know their thoughtfulness helped make you feel included from the very start of the evening. Your special praise for Caitlin is truly appreciated. I am thrilled to hear how attentive and helpful she was throughout the night, particularly in supporting your party with allergies and special dietary requirements. This is exactly the level of care and service we strive to provide, and I will be sure to pass on your kind words to her and the wider team. It is also lovely to know that you enjoyed the food, the atmosphere, and the DJ, and that the evening created such great memories for your group. We are delighted that your Christmas celebration was a success. Thank you again for choosing Mercure Maidstone for your festivities. We very much look forward to welcoming you back again next year. Kind regards, Nina Djemal Guest Service Manager

との提携 TripAdvisor

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