Mercure Maidstone Great Danes Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 699 件のレビュー

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Mercure Maidstone Great Danes Hotel - Image 1
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Mercure Maidstone Great Danes Hotel - Image 4
Hollingbourne, Nr Maidstone, ME17 1RE MAIDSTONE, イギリス

説明

ホテルのその他の情報

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

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ホテル所在地

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
イギリス

GPS:51.258732, 0.616822

電話番号
ファックス +44 161 388 0915

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

The Bar & Brasserie

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  699 件のレビュー

トリップアドバイザーの評価  3.6/5  2,082 件のレビュー

Horrible

トリップアドバイザーの評価 2.0/5

Travelwise207 トリップアドバイザー認証口コミ

We attended a Christmas dinner with friends. The bar is horrible. Stained carpeting throughout, it was cold and I asked for a radiator to be turned on, was told it had been but it never came on. In fact no radiators seemed to be working. We had a Christmas dinner, ie turkey with all the 'trimmings'. One of the worst meals I've had. Half was cool, brussels sprouts were disgusting and obviously had been frozen. Sprouting brocolli was charred and virtually inedible, the gravy glutinous and tasteless. The turkey could have been cardboard from an Amazon delivery. The stuffing tasted very weird. The only thing that tasted of anything were the potatoes. Negligent and money for old rope! As to the hotel where we had booked a room; for disabled people this place is a nightmare. How on earth anything that seems relatively modern could have so many drawbacks is a mystery. For a start, the huge car park has just three disabled bays and of course, they are always full. There are no signs to indicate disabled access, every door is heavy and difficult (if not impossible without a companion) to get through. This is a hotel for reps or those who just want to get a cheap overnight on the way somewhere. It is best you eat out if you can, the food is atrocious. You might have a better stay if you got a tent and parked in a layby. Only one redeeming feature is the staff.

Enjoyable despite some faults!

トリップアドバイザーの評価 4.0/5

Trip16212938878 トリップアドバイザー認証口コミ

My wife and I arrived at the hotel to be greeted by some very friendly staff some dressed in fancy dress. The truth been know our room was a little shabby some paint peeling from the ceiling and parts of the carpet thread bare, the water pressure in the shower was awful. I only had one bad encounter with one of the bar staff who treated me like something she had scraped off the sole of her shoe just for requesting politely may I add a glass of ice, the rest of the staff were top notch. The breakfast was superb fresh hot and plenty of it…. Lisa the lady on reception checked us out and was very attentive friendly and approachable. I don’t want to be too judgemental as a friend stayed in another part of the hotel which he said had just been revamped so perhaps it’s an ongoing operation. Would I stay there again yes the staff and the service (apart from one individual) made it enjoyable despite some of it’s faults

Thank you very much for taking the time to share your detailed feedback. I’m delighted to hear that you and your wife were given such a warm welcome on arrival and that the majority of our team, including Lisa at checkout, made a positive impression. I’m also pleased that you enjoyed our breakfast — the team will be thrilled to hear your comments. However, I’m truly sorry that certain aspects of your room did not meet expectations. The issues you mentioned, including the paintwork, carpet condition and water pressure, are not reflective of the standards we aim to provide. We are currently undergoing refurbishment in phases across the hotel, and your friend’s room being in one of the upgraded areas reflects the improvements that are still ongoing. Your feedback helps us prioritise these areas more effectively. I’m also disappointed to hear about your experience with a member of the bar team. This is not acceptable, and I will be addressing this directly to ensure it does not happen again. We pride ourselves on offering friendly and respectful service at all times, and I’m sorry this fell short for you. Thank you again for your balanced and constructive comments, and for recognising the hard work of the wider team. We truly appreciate your willingness to stay with us again despite the issues, and we look forward to welcoming you back for a much improved experience. Kind regards, Nina Guest Service Manager

Polite attentive staff

トリップアドバイザーの評価 5.0/5

Coral M トリップアドバイザー認証口コミ

Room was cold radiator behind long thick curtains so didn't heat the room. Staff were all very helpful and polite. Frankie who was working in the bar was very attentive and remembered our what we had previously ordered which made us feel she really paid attention. She kept herself busy tidying and cleaning in between serving, but did not keep waiting. She was talking and joking with all the customers regardless of age or gender

Dear Coral, Thank you so much for your feedback. I’m really pleased to hear that our team looked after you well during your stay, and especially delighted to read your lovely comments about Frankie. She is an absolute star, and it’s wonderful to know her attentiveness, friendliness and attention to detail made such a positive impression. I will make sure she receives the recognition she deserves. I’m sorry to hear that your room felt cold. The radiators are positioned behind the curtains, which unfortunately can block the heat from circulating properly. We are reviewing this to see what improvements can be made, and our team is always happy to help adjust the room to ensure a more comfortable temperature. Thank you again for taking the time to share your experience — your comments help us continue to improve. Kind regards, Nina Guest Service Manager

Friendly staff and a comfortable stay

トリップアドバイザーの評価 5.0/5

Angharad D トリップアドバイザー認証口コミ

This was my first visit to the Mercure Hotel in Maidstone, the room was lovely and spacious and everything we needed. We then headed down to the bar where we were served by Frankie who was so charming, very efficient and knowledgeable with a friendly welcoming smile 😊

Dear Angharadd, This was my first visit to the Mercure Hotel in Maidstone, the room was lovely and spacious and everything we needed. We then headed down to the bar where we were served by Frankie who was so charming, very efficient and knowledgeable with a friendly welcoming smile 😊

Top lads

トリップアドバイザーの評価 5.0/5

Steve D トリップアドバイザー認証口コミ

Top Lads Ali and Rocco thank you for all your help!! Staff are great . Would definitely recommend having a meeting . Room was great tv / projecter included along with stationary .

Thank you so much for your wonderful feedback! I’m delighted to hear that Ali and Rocco looked after you so well — they truly are top lads, and I’ll make sure they receive your kind words. It’s great to know you enjoyed the meeting room setup and found the facilities, including the TV/projector and stationery, convenient and helpful. We really appreciate the recommendation and hope to welcome you back for another meeting soon. Kind regards, Nina Guest Service Manager

との提携 TripAdvisor

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