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Mercure Maidstone Great Danes Hotel 4 つ星

お客さまの声 3.9/5 5,261 件のレビュー

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Mercure Maidstone Great Danes Hotel
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ホテルのその他の情報

  • An ALLSAFE Clifton Environmental certified hotel

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

ホテル館内および周辺のサービス

チェックインは15h00からです

チェックアウトは11h00です

有料サービス

サービス情報とお役立ち情報
  • Wi-Fi/インターネットアクセス
  • 駐車場
  • お身体の不自由なお客さまのためのバリアフリー
  • ペット同伴可 有料サービス
  • 完全禁煙ホテル
  • フロントデスクは24時間対応しています
  • アーリーチェックイン/レイトチェックアウト 有料サービス
  • ドライクリーニング/アイロン 有料サービス
  • ブティック/ショッピング 有料サービス
  • ポーター
レジャーとアクティビティ
  • 屋内の温水プール
  • フィットネスセンター
  • 快適なご滞在
  • 屋外テニスコート
ケータリング
  • 朝食 有料サービス
  • レストラン1軒
  • バー1軒
  • ルームサービス
  • 軽食と飲み物の自動販売機 有料サービス
ビジネスサービス
  • 会議室14室
  • コピー/印刷サービス利用可能

ホテル所在地

Mercure Maidstone Great Danes Hotel

Hollingbourne
Nr Maidstone
ME17 1RE maidstone
イギリス

電話番号: +4401622528565

ファックス: (+)01612342819

チェックインは15h00からです

チェックアウトは11h00です

  • HOLLINGBOURNE :  HOLLINGBOURNE

  • Maidstone Bus Station : 

  • 飛行機で

    LONDON GATWICK 71.62km / 44.5 マイル

  • 船で

    PORTS TO FRANCE 57.94km / 36 マイル

  • 電車で

    HOLLINGBOURNE 2.57km / 1.6 マイル

  • 電車で

    MAIDSTONE EAST 7.24km / 4.5 マイル

GPS:51.258732, 0.616822

当ホテルの客室

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

レストランとバー

The Bar & Brasserie

お料理の種類: 多国籍料理

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

メニュー (PDF)
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The Bar

Traditional & internationally inspired cuisine and selection of wines. Friendly & helpful service amongst individually styled surroundings which offer a relaxed atmosphere for an enjoyable dining experience.

非契約写真

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ミーティングとイベント

会議室

  • 会議室の数:14

  • 最大サイズ:404 m²

  • 最大ご利用人数:650 人

  • パーティの最大ご利用人数:360 人

詳細

お客さまの口コミ
Mercure Maidstone Great Danes Hotel

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 3.9/5

5,261 件のレビュー

tripadvisor

トリップアドバイザーの評価 3.5/5

1,517 件のレビュー

Friendly no fuss stay

トリップアドバイザーの評価 4.0/5

Amar9999 Business - 18/04/2021 トリップアドバイザー認証口コミ

Stayed 3 nights for business recently. Staff were very friendly and helpful. Rooms are fine and cleanliness is good (rooms are not cleaned during stay, but replacement towels, tea/coffee are provided). Due to Covid couldn't use the gym and ate in my room (no issues).

Dear Amar9999 Thank you very much for choosing to stay with us and for your review & comments. I am pleased to say that we are open for Al Fresco dining with a good menu. The Feel Good Health Club is also open to members & hotel guests during any essential stay. We hope to welcome you back soon. Best wishes Dominic

Clean, polite and made most welcome

トリップアドバイザーの評価 4.0/5

michaelbJ2511OH 28/01/2021 トリップアドバイザー認証口コミ

Very sensible precautions under the pandemic circumstances. Food delivered to the room was very tasty and arrived hot: both the limited evening meal and breakfast. As the journey was 'essential', it was one less thing to worry about.

Dear michaelbJ2511OH Thank you for your review and comments, which are much appreciated. I am pleased you enjoyed the food & hope that we can all revert back to full service and to the full breakfast buffets of the past, as soon as it is safe to do so. Hope to see you back at a Mercure hotel again soon Regards Dominic

Work Related

トリップアドバイザーの評価 4.0/5

tyr0nej0hn Business - 15/11/2020 トリップアドバイザー認証口コミ

The service is always good the only down side is the sports tv have been disconnected and very poor internet service It has got worse since Cov-19. The food menu could have more choices more so for customers who uses the hotel a lot.

Dear tyr0nej0hn Thank you for your review, I hope you are keeping safe and well. Your feedback is appreciated and your comments have been carefully noted & acted upon. The wifi should be back up to full strength and the chef is preparing daily specials with an emphasis on comfort food choices. We hope to see you back again soon. Best wishes meanwhile Regards Dominic

review

トリップアドバイザーの評価 5.0/5

jimhiggins243 14/09/2020 トリップアドバイザー認証口コミ

The covid rules mean that these are strange times at this hotel that we like very much, staff did all they could to help ,hoping the next visit will be in better times with the restaurent ansd bar open as normal

Dear jimhiggins243 Thank you for review and comments which are much appreciated. I am delighted to confirm that the Brasserie is open with full cooked breakfast available. Hope to see you back again soon Best wishes Dominic

Family stay

トリップアドバイザーの評価 4.0/5

Amanda S 23/08/2020 トリップアドバイザー認証口コミ

We had a lovely stay. The only criticism would be the food. We ate at the brassiere on the last evening & unfortunately the food was very disappointing - chicken tikka masala was basically a microwave meal, as was the arrabiata. For the price it was unbelievably bad - can’t believe we paid what we did, total rip off!

Dear Amanda Thank you for your review and comments. I am pleased you had an enjoyable stay. I am sorry that the meal was not 100% to your liking. The Chicken Tikka is a very popular dish and I hope the matter was raised at the time and rectified to your satisfaction. Thanks again for your comments which have been shared with all concerned Regards Dominic

Comfortable hotel

トリップアドバイザーの評価 4.0/5

mundydavid 18/08/2020 トリップアドバイザー認証口コミ

We stayed for the weekend with all the family and despite the social distancing and Covid 19 precautions, we had a wonderful time. The hotel was very well organised. It was a shame that breakfast was in a bag in our room, but was understandable in the circumstances. The family had a wonderful meal in the dining room on Friday night.

Dear mundydavid Thank you for your positive review and comments, which are much appreciated. I am delighted you and the family enjoyed your evening in the Brasserie & hope to see you back again soon. Best wishes Regards Dominic

Feedback

トリップアドバイザーの評価 4.0/5

tyr0nej0hn Business - 21/01/2020 トリップアドバイザー認証口コミ

I stop at this hotel on a regular basis the staff are very friendly and helpful in the mornings at breakfast The service you get is very Good Sue make the difference with being very helpful with my breakfast needs and never fails. With the evening meal all staff act in a very professional manor but the stand out service comes from Debbie..

Dear tyr0nej0hn Thank you very much for your feedback and especially about those named. You are a much valued guest and we appreciate your comments, which have been shared with all concerned We look forward seeing you again soon Best wishes Dominic

Nice Hotel in a Peaceful Setting

トリップアドバイザーの評価 5.0/5

thehandsomesod Solo travel - 09/01/2020 トリップアドバイザー認証口コミ

Stayed here for a works function,all facilities were excellent including the next mornings breakfast.No problems whatsoever.The only thing that put a downer was the drunken man who tried to gatecrash the function I was attending I felt like the official doorman trying to defuse

Dear thehandsomesod Thank you for your review and comments, which are appreciated. I am pleased you enjoyed the event and apologise if one of our other guests was attempting to intrude. We do patrol all areas during events and are strict with any issues. Thanks for your support Best wishes Dominic

Christmas at the Great Danes Hotel

トリップアドバイザーの評価 4.0/5

Roam07537257252 Family - 30/12/2019 トリップアドバイザー認証口コミ

We spent Christmas at the Great Danes Hotel. The staff were very friendly and helpful. The hotel was nice,the bedroom was a standard room which was a bit on the small side. The worst thing about the room was the bed, extremely hard with no give at all. Christmas dinner was nice the main meal could of been a little bigger. Overall we had a lovely Christmas,staff were very nice. Also lots of entertainment which was nice.

Dear Roam07537257252 Thank you for your review and comments. I am delighted you enjoyed Christmas with us and that you found the team friendly and helpful. Pleased you enjoyed the entertainment too. All the best for 2020 Regards Dominic

Superb!

トリップアドバイザーの評価 5.0/5

Lynn D Family - 20/12/2019 トリップアドバイザー認証口コミ

Many thanks for your kind hospitality during our most enjoyable 2 night stay at your hotel. From the lovely warm welcome to the cosy and comfortable rooms. The entertainment was superb as we attended the Motown Sunday luncheon. But I would like to personally commend your wonderful attentive and very caring dining and kitchen staff for whom nothing was too much trouble ; from the excellent food to the service they provided us was second to none , my heartfelt thanks to you all for such a pleasant stay. I have no hesitation in recommending this wonderful warm and friendly hotel to anyone.

Dear Lynn What a lovely review. Delighted you enjoyed your stay and one of the many hotel run events. We have many more to choose from in the new year and hope to see you back again. Best wishes for Christmas Regards Dominic

Agreable stay in a fine hotel.

トリップアドバイザーの評価 4.0/5

Peter S Business - 19/12/2019 トリップアドバイザー認証口コミ

Beautiful situated hotel. Spacious room, with very good shower and en excellent bed. Restaurant is good, breakfast is a buffet but very good and a lot to choose from. Wifi is very good, good desk to work on too. Parking near the hotel. Pleasant stay and very friendly staff.

Dear Peter Thank you very much for your positive comments about the team and the hotel Wishing you a happy Christmas and New Year Regards Dominic

Relaxing Stay

トリップアドバイザーの評価 5.0/5

Topbird2014 Couples - 25/11/2019 トリップアドバイザー認証口コミ

The food in the restaurant was lovely, my husband is very fussy with his food but he could not fault it at all. The bar staff were lovely especially Vicky and Steve, Martin the barman was very polite.

Dear Topbird2014 Thank you very much for your positive review. I am delighted you both enjoyed your stay and the food in the Brasserie together with great service from the bar team. Hope to see you back again soon. Best wishes Dominic

Stop over on the way to Euro Tunnel

トリップアドバイザーの評価 5.0/5

ColinWass Couples - 16/11/2019 トリップアドバイザー認証口コミ

Excellent location close to the motorway and only 30 minutes from the Euro Tunnel. Large free car park, good clean rooms. Nice pub 15 minutes walk from the hotel. Good value for money, when using as a stop over.

Dear ColinWass Thank you very much for your positive review. Delighted you enjoyed your stay & hope you had a good trip. Best wishes Dominic

Attending a function - stayed overnight

トリップアドバイザーの評価 5.0/5

299Jazzy_S Friends getaway - 14/11/2019 トリップアドバイザー認証口コミ

Ewelina on reception was incredibly helpful as I checked in very early, but she managed to get a room for me so I was able to make use of the spa facilities, relax in the bar, take time to help the function room get set up and get ready myself all in good time (please pass on my thanks to her!). The room was great (robes! :) ), comfy and clean, and Nespresso machine means I was in heaven! The function itself was great and I had a fab nights sleep, followed by a good breakfast with plenty of choice. Would definitely stay again. Thank for you a great overnight stay!

Dear 299Jazzy_S Thank you very much for your positive review. Delighted you enjoyed the event and had a comfortable stay with us. I will be sure to recognise Ewelina for looking after you too. Best wishes Regards Dominic

Dipak’s review

トリップアドバイザーの評価 3.0/5

dipakm651 Business - 27/10/2019 トリップアドバイザー認証口コミ

Hotel was great rooms looked dated room facilities were not payed out too well there was no plugs near bedside. Facilities in room felt cramped could have done with a long table as other hotel rooms and a comfortable blankets

Dear Dipak Thank you for your review and comments which have all been noted. We do have a number of different rooms types and sizes and are always happy to offer an alternative whenever possible. I would always recommend a Privilege room or a Superior suite for even more space & comfort. Hope to see you back in the future. We are looking at options for additional telephone charging ports such as via the flat screen TVs Yours sincerely Dominic

Could be better for this category

トリップアドバイザーの評価 3.0/5

Nathalie V Solo travel - 22/10/2019 トリップアドバイザー認証口コミ

I stayed one night and hardly slept because the sound-proofing is nonexistent. There is no minibar and the rooms are not very spacious. The positive sides are the surroundings and the very helpful staff, especially Steve who helped me carry my luggage, you're a star!

Dear Nathalie Thank you for your review and comments which are appreciated. I am pleased the team looked after you so well, especially Steve. We do have a number of different rooms types and are always happy to offer an alternative whenever possible. I would always recommend a Privilege room or a Superior room if you need a little more space with a separate lounge area. Hope to see you back again soon Best wishes Dominic

Could have done better

トリップアドバイザーの評価 3.0/5

chezfleming Couples - 12/10/2019 トリップアドバイザー認証口コミ

Upon checking in we were given a room that had not been cleaned and were offered another room (no bath as it was a disabled room). Ordered drinks at the bar and the coffee was cold!!. However reception staff were excellent ,taking note of my comments which I gave directly to them so my review would not come as a surprise to them

Dear chezfleming Thank you for your review and for making us aware of the issue during your stay I am pleased the reception team were able to look after you, but apologies for the coffee which I hope was quickly replaced at the time. Thanks for letting us know. Best wishes Dominic

Good But.....

トリップアドバイザーの評価 4.0/5

Jill4499 Couples - 09/10/2019 トリップアドバイザー認証口コミ

Good But....a little dissapointed when arriving at this hotel....needs a bit of work...receptionist Rosie and Fiona from housekeeping were the saving grace for this hotel. Lunch was good....breakfast was good...bed was good....pillows good.....location and outlook very good....booked Privileged Room (not a Privileged Room).

Dear Jill4499 Thank you for your review. I am pleased you enjoyed your stay and we appreciate the special mention for Rosie & Fiona. Glad everything was good for you. Best wishes Dominic

Time to start again

トリップアドバイザーの評価 3.0/5

Brian S Couples - 28/09/2019 トリップアドバイザー認証口コミ

We stayed 3 nights in this hotel.It looked promising as it as a Mercure of good six in a great location good. However the size was confounded by multiple long corridors with stairs at half levels and limited lift access. The room we had ,145, had a nice country view but it was too small for a couple, had only a single chair and very limited desk/table space. It was long walk to reception or the dining room. The menu & food was good but it was understaffed and service was slow. WE were very disappointed overall & will not use this sub standard hotel again. An Ibis is usually better accommodation.

Dear Brian Thank you for your review and comments which have all been carefully noted. I am pleased you enjoyed the Brasserie food and the fabulous outlook from your room. We have a number of different room types and always happy to offer an alternative on request, whenever possible. I would always recommend a Privilege or Superior room. Hope to welcome you to another Mercure hotel in the future. Sincerely Dominic

Tired, draband not that great

トリップアドバイザーの評価 2.0/5

TouristSussex Couples - 27/08/2019 トリップアドバイザー認証口コミ

To be honest, the hotel was quite tired and looked rather drab. Clearly money had not been spent with, for example, the swimming pool showing damaged decor and water marks from leaks. The restaurant had a curious mixture of non-matching decor and the rooms were rather dull. The restaurant was really only a brasserie, no table clothes and formica style table tops made it nothing special. Food was nice so no complaints there but suspect it was bought in pre-prepared. Booking a Dinner B&B basis turned out to simply be a £25 pre payment towards whatever you chose off the evening menu. One night we got a small separate set meal option but totally unappertising! Despite asking several people, no one could explain what DBB meant other than the £25 prepayment. Illogocal. Breakfast clearly had been cut down so choice restricted - could have been hotter too. No biscuits with room tea / coffee either. Staff were all friendly and attentive so that was nice to see. Shame simple training was not evident as one waiter had no idea what tasting the wine meant, and another supplied a (large) knife and for for prawn cocktail! Just up the road were alternative chains and we wish we had stayed there. Finally, I joind their Le Club programme but all registration failed. So far, no ;please help' e-mails have been answered despite acknowledgement of message with 'we will get back to you as soon as possible'. Not a top brand in my opinion. Real shame.

Dear TouristSussex We appreciate any feedback and I thank you for your review and comments which have all been carefully noted and will be acted upon. We continually invest in the property and the Brasserie was completely refurbished last year with a design by a popular Brighton based designer. I am sorry that your email queries have not been responded to by the Le Club administrators, which is very unusual. I am unable to assist with this further due to your anonymous contact name above, but please feel free to contact us directly and we will be pleased to assist. Yours sincerely Dominic

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