Отель отлично расположен, персонал молодцы! Очень нравится сеть отелей. Есть одно но именно в этом отеле. Единственный момент, матрасы. Очень мягкие это минус. Второй раз располагаемся. В первый раз это была пытка, нам даже приносили фанеру чтобы сделать жёстче. Так как присаживаясь на кровать ты проваливался и складывался книжкой к ногам. В этот раз матрас был мягкий, но терпимый. Таких болей в теле не оставил и фанера не пригодилась, но и он на грани допустимого. Если уж на ресепшен присутствует фанера 2*2 метра, это значит жалобы на постоянной основе. Я живу в отелях еженедельно, но только здесь такое неудобство. Не была в Меркур Роза хутор, но читала там подобные отзывы. Значит проблема сетевая.

За сутки 4 раза пришлось переехать. Сначала дали мюсмежный номер с другим с плохой шумоизоляции, потом тёмный с видом во двор колодец, потом с каким то шумом лифтовой шахты. Очень нелюбезная дама в лобби баре. Еда там не вкусная. Нет фирменных гелей/шампуней/лосьонов. Год назад было все лучше. Матрасы хорошие. Удобно расположен. Отзывчивый ресепшн.

Уже лет 10 останавливаюсь регулярно в вашем отеле, но в этот раз все было не так как хотелось бы, начиная от заселения в номер с очень жёстким матрасом(фанерный лист лежит вместо матраса) до не возможности вечером сесть в баре, из-за не работы ресторана по понятным причинам.

Когда заказывал номер уточнил будет ли работать спорт зал и Баня в период локдауна, заверили что будет! Оказалось что с 28 числа запретили посещение зала и бани, ресторан продолжал работать, как это возможно! В бане всегда не более двух человек, ресторан полностью забит)! Полное разочарование!

Хороший завтрак

Огромная благодарность сотрудникам отеля за тёплое гостеприимство. Выбирала отель на выходные, отдохнула, нагулялась (всего 20 минут до Красной площади пешком). Обязательно вернусь

Great check-in with friendly staff, the room was decent with nice decor. The bar & breakfast staff is terrible not service oriented at all. We had two guys approaching us twice during our breakfast claiming that we didn't have any credit hence wanted us to pay cash, until they realised that someone was looking up the wrong room. The Asian looking guy in the bar shouldn't have any contact with international guests at all.

Another very nice stay at this hotel and therefore I can only recommend it. The staff is very friendly and actually I believe this hotel is 4,5 stars, closer to 5 star than to 4 star and for that it offers a perfect value for money balance.

I am indeed fully impressed with this hotel. I am very often travelled mostly on business and I have the list of things I wish to have. This hotel has met all and exceeded. Staff is very friendly and always tries to help, room had all I need, very nice and cozy, breakfast is outstanding. Let’s add location and price combination. Will stay there again and highly recommend to everyone.

Stayed here for three nights. Enjoyed it very much. Very friendly and helpful staff. The facilities were as described. Comfortable, clean room. handy for the Metro, only a 10-minute walk away. Lovely coffee shop across the road.

Very good stay. . The Library café has friendly stuff and nice operation. The rooms are clean and quite. The receptionists very friendly and all willing to serve you as best as possible. In all it is a very good experience every time that I visit Moscow for business and I tend to have the familiar sense of "Home", every night that I return from a busy day to the Mercure Hotel.

This is my third stay. The staff is very helpful and polite. My room was clean, very quiet with excellent internet connection. The mattress and pillows were comfortable. Breakfast is rich and varied. The sauna and fitness were satisfactory but more attention needs to be done there.. My next trip I will stay definitely in Mercure ..

I did purchase two nights with a nice discount but I didn't expect basic services to be discounted as well... Honestly poor quality (hair went incredibly bad) and primitive set of bathroom cosmetics (not even a conditioner and a body lotion included!), poor location of standard rooms (overlooking a small dark atrium so one cannot guess the weather or the time of day), and questionable "fast" check-in and - out services.. It wasn't fast at all with pretty much the same procedure on spot as usual, and not to mention previous time-consuming online registration form which needs several repetitions before it "gets" you there. Instant coffee packets in room. Warm (never hot) shower. Nice lobby and beds though... Just the way I expect from a 4-star.

Usually in a review there is a but......but there isn't one here. Only slightly more expensive than neighbouring IBIS 3 stars, well worth it. From check in to check out, I don't think there wasn't anything I could fault? . Attentive reception, friendly bar staff, great breakfast ( I didn't try the dinners).

Good relationship in terms of price abdquality of services , quite close to the city center main monumentes ( Red Square , St.Basil , Lenin's mausoleum Kremlin , Bolshoi Theatre) and well connected with the metro , just two stops away.