About 20 minutes drive from ChiangMai city. The resort surrounding by mountain. Very beautiful swimming pool with mountain view. Up on arrival concierge is very well organized and helpful with parking and baggage arrangements. Check in experience is in my opinion front desk staff should respond with guest inquiries with willingness. The hotel room is comfort with new renovation but some of towels, bed sheets, pillows are very old. The high room restaurant is very good mountain view and service from Mr.Tae and his team is excellent. Especially under the circumstances some food is run out but they try their best to offer you with alternative options.
Very good ambience with natural surrounding. My luxury pool villa meets my expectation with large living room, 3 bedroom and each room with their own toilette. Very good services and attention. Platinum status recognition for room upgrade. From my perspectives, This property is the best comparing to other Veranda chain property in Pattaya or Huahin.
Dear lzuho, Thank you very much for choosing to stay with us at Veranda High Resort Chiang Mai - MGallery. Thank you very much for your wonderful feedback here on Trip Advisor. The entire team was excited to read and learn about your memorable and relaxing stay in our little retreat. Providing the best hospitality service is our first priority. Thank you again for your visit and we hope to welcome you back again in the future. Kind regards, Aphichash Srimouang Executive Assistant Manager
The service was excellent from arrival. I was greeted by staff at car park who accommodate me to reception. As a gold member, i received an upgrade to pool villa with excellent view of the whole resort. The bed is gigantic and has a good firmness. I only wish if there is bluetooth speaker and more accessible power scoket in room, it would make a room perfect to stay. Also, the breakfast choices are good despite of current situation. However, the quality itself also decrease as some of the menu contain MSG which i find unacceptable for 5-stars hotel. All in all, the resort is decent and kept maintained, the staff and service are 5-stars. Only food quality that is not meet the expectation.
Dear Khun Pongpol M, Thank you very much for choosing Veranda High Resort Chiang Mai -MGallery as your accommodation when visit Chaing Mai. We are glad to know that our service is met your expectation, providing our guests with the best possible hospitality and service has always been our mission. We also very much appreciate your concern about MSG and we take this for further improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Aphichash Srimouang Executive Assistant Manager
My partner and I stayed for a night for a birthday celebration, and enjoyed a thoroughly excellent and wonderful stay. Although we only stayed for a night we were impressed by the outstanding rooms, facilities on offer, and the warmth of each team member at the resort. We particularly enjoyed our dinner at Rabiang Cha - it was a magical experience to be able to sit on the upper floor of the dining hut and enjoy our dinner in the cool nighttime breeze. The spa, swimming pool and The Higher Room (on-site restaurant) were all immaculate and exquisite and were all highlights of our stay - these are located in the facilities building, which itself is gorgeously nestled in lush jungle surroundings. We will certainly return, and are already very much looking forward to our return visit for a longer stay.
Dear Kaeon21, Thank you very much for choosing Veranda High Resort Chiang Mai - MGallery as your accommodation for special birthday celebration and for taking the time to post your very nice review here on Trip Advisor. We are beyond delight to learn that you were impressed with the service we provided, and that we could in exceed all your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Aphichash Srimouang Executive Assistant Manager