When we arrived we immediately informed recption that it was far too hot in our room although we had turned the temperature down to 17C. We were given all sorts of advice on what to do but nothing helped. We tried to open the window but could not get to it, so we did not sleep at all. We complained again the following morning and they found out that indeed something had gone wrong as it was now 26C in our room. We were promised the window would be opened and we had a good nights sleep the following night. For a hotel chain that prides itself on its green credentials this is a pretty poor show. Room was nice and tidy and breakfast was very good. At dinner they could no longer do chips...in a Belgian hotel??? but the croquettes were nice.

Hotel was very comfortable and staff were really friendly and helpful, although it was quite away from centre of town. Beds a bit on the small side and tea/coffee facilities in the room would have been nice.

Always the best stay; good value, comfortable and clean rooms, great pool, free Wi-Fi, excellent bar food and above all the best staff! If staying in the area definitely a recommendation for a great stay!

I was staying overnight , on an extended road trip. Location ideal if you needed to stay near main coastal motorway, but do not want the confusion of a major city or town on route. This hotel best suited to those wanting a seaside location(more than one night in transit) Family friendly. Modern hotel with a nice outdoor swimming pool. Some distance from centre of Town, which looked very good. The rooms are functional rather than comfortable, in a holiday sense. Bathroom tiny but again functional and well equipped..Hotel ideal for a business, come brief holiday trip with the family.

The hotel is near the beach and the coast tram line. It is in a very nice woodland area ( which has an excellent chippy!) The staff are professional, courteous and professional. Rooms seem more spacious that the usual Ibis with excellent views. Beds, pillows and wifi are excellent. Breakfast is good. Within easy reach of Ostend and Blankenberg. De Haan, which is 2 stops on the tram is very nice.

Nice clean and pleasant hotel with excellent service from pleasant and cheerful staff However Accor state that hotel has a restaurant,yet we we told only bar/lounge menu in the bar was available as the restaurant was reserved for a coach party. Not acceptable and mis advertising

Great indeed! We've stayed here before and the service is still the same. Unfortunately we had to skip breakfast because we overslept. Didn't have to pay for it. Recommended for everyone ever staying in Den Haan.

A beautiful hotel just outside the town. Clean and spacious with good sized bedrooms and bathrooms. A very good breakfast and a good but limited evening meal menu. My only other comment is that another member of staff in the evening would have helped the girl who was attending the reception, bar and kitchen by herself ! she did very well though. I know it was the end of holiday season but there were enough people in the hotel to keep her very busy

We used de Haan as a stopover, the hotel is light and airy, rooms are simple, but clean and comfortable. Continuing the theme, the restaurant menu was quite simple but completely adequate. The buffet breakfast was great and well worth the money, would definitely stay again!

Relaxing place to stay. Expected the situation to be closer to De Haan. Staff very helpful and obliging. Room comfortable and quiet. Could have had more wardrobe space. Bathroom very small. Ideal for a short break.

In this hotel the aircon is apparently set by the front desk between 16 and 22C when we stayed... but it did not really work and one minute it would be coolish then it became without any interference from us. This was an upscale room at an upscale price of E178 including 2 breakfast and parking. The room was equipped with a fridge which did not work the first night, a safe, a bathrobeand slippers. The room had very little wardrpbe space and nowhere to put anything in the shower.. Breakfast was excellent but our snack of croque monsieur on the second night was atrocious sfter a wait of more than an hour.

We were on a short holiday at the sea side. We reserved a room for 3,me my wife, our grandchild. We got a 28m2 room, almost two rooms with a bathroom in between. There was even a bath an exception for Ibis.

Stayed here during the WE. Very friendly staf. Booked a family room (2 available in the hotel) consisting of two bedrooms with 2 single beds divided by the bathroom. The bath on the first floor family room is huge! Beds were reasonnably comfortable. The room was overall clean but not the carpet in the corridor who needs cleaning. There is a large garden with different sporting facilities and a nice, heated, pool. However, there are not enough pool deck chairs available. We had an exquisite BBQ in the evening, especially the lamb was very tasty. Breakfast in the morning is quite extensive and of good quality for an IBIS. Fresh orange juice. The property now also offers 2 bikes for rent (a few more would be even better). The general manager, Jean-Marie works hard to improve this property who is close to be resort style and at least 3 1/2 star instead of 3! As a platinum member, received a welcome drink and a 4pm check-out. We had a really nice time here...

Very nice hotel. Parking for small fee. Very quiet location. Loved the breakfast outside by the pool. The bar has a nice selection of Belgian incl local beers. Beach and village are at walking distance. Very friendly staff. Great weekend getaway place.

Spacious and free private parking lot, friendly reception staff, excellent though limited kitchen, small but perfectly clean rooms, with plenty of power outlets, perfectly useable for office work, free WIFI works fine. There were a few issues though: - the light in the corridor for our room did not switch on automatically, which made for a rather creepy experience each time we left the room after sunset. We reported this issue 4 times in total, without any effect, and in the end were told the technician was in vacation - the remote for the TV was missing in the room. Was replaced quickly by the reception staff. - one morning all towels were removed from our room, for inventory. Although I asked to get clean towels as soon as possible, I was left without towels the whole morning, and had to go fetch a new set myself - the cleaning staff does not understand Dutch, although the hotel is located in the Flemish region. - the bed is extremely hard, not at all comfortable, painful at times - we got an incorrect bill charging breakfast 3 times, although we only had breakfast once. - foul smell upon entering the room