Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for sharing such warm and heartfelt feedback about your stay at Pullman Bangkok King Power. We are truly delighted to know that our colleagues welcomed you each day with genuine smiles and made you feel cared for throughout your stay. Your comments about the team taking time to listen whenever you needed assistance, and even saying “see you tomorrow,” beautifully reflect the kind of warm and personal hospitality we always hope to provide. We are especially pleased to receive your recognition of our Lounge team. Your kind words regarding their friendliness and hospitality will certainly be shared with them as wonderful encouragement. Thank you once again for your generous appreciation. We look forward to welcoming you back for another warm and memorable stay. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for taking the time to share such detailed and constructive feedback regarding your stay at Pullman Bangkok King Power. We are pleased to know that you enjoyed the Executive Room, our facilities, amenities, and overall atmosphere. We also truly appreciate your kind recognition of our reception and Executive Lounge teams. In particular, your compliment regarding the young female colleague in the Club Lounge and her strong hospitality mindset is very encouraging, and we will be pleased to share your recognition with the team. At the same time, we sincerely apologize for the disappointing experience you encountered during breakfast. After being asked for your beverage preference, your coffee should have been served promptly and followed up appropriately. We fully understand your point that even one service lapse can affect the overall impression of a five-star hotel. Your comments regarding staff training, service awareness, communication, and consistency are therefore taken very seriously. We will share your feedback with our Food & Beverage management team and use it as an important reference in reinforcing service standards, internal communication, and staff development. Our goal is to ensure that the level of service delivered across all areas of the hotel consistently reflects the five-star experience our guests expect. Thank you once again for your thoughtful and valuable feedback. Your comments provide us with a meaningful opportunity to review our service standards and continue improving. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you for choosing Pullman Bangkok King Power and for sharing your feedback. We are delighted to know that you enjoyed our convenient location, comfortable environment, and the warm hospitality of our team. Your kind comments are truly appreciated. At the same time, we are sincerely sorry to learn that your jacket could not be located after it was misplaced at the entrance. We understand how disappointing this must have been and sincerely apologize for the inconvenience. Should you require any further assistance, please feel free to contact the hotel directly, and we will be happy to continue checking with the relevant team. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for a better experience in the future. Best regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for your perfect rating and for choosing Pullman Bangkok King Power for your second stay. We are truly honored by your continued trust and delighted to know that your recent visit was just as enjoyable as your first. We are especially pleased that you were comfortable in your Club Floor room with a bathtub and that you continue to appreciate our hotel's elegant design, well-maintained facilities, and convenient location. It is wonderful to hear that you found the nearby King Power Duty Free, shopping mall, restaurants, convenience stores, and the easy walking route to Victory Monument BTS Station so convenient. Your detailed recommendations will certainly be helpful to other travelers visiting Bangkok. We also appreciate your valuable feedback regarding the shower temperature in the pool changing room. Thank you for bringing this to our attention. We will share your comments with our Engineering team to inspect and improve the facility. We are pleased to know that the shower in your guest room met your expectations with both strong water pressure and comfortable hot water. Most of all, we are truly touched by your kind remark that, although you may explore other hotels in Bangkok in the future, you feel you will eventually return to Pullman Bangkok King Power. There is no greater compliment we could receive, and it motivates us to continue delivering the high standard of hospitality that you have come to expect. We sincerely look forward to welcoming you back for your third stay and many more memorable visits in the years to come. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for your continued trust and loyalty to Pullman Bangkok King Power. We are truly honored to know that our hotel has become your preferred choice whenever you visit Bangkok for business or leisure. We are delighted to hear that you continue to enjoy our comfortable rooms with bathtubs, delicious breakfast, convenient location within walking distance of Victory Monument BTS Station and Phaya Thai Airport Rail Link, as well as our assistance with arranging taxis. It is also wonderful to know that our breakfast box service has been helpful for your early morning departures. We sincerely appreciate your kind comments regarding the cleanliness of your room and bathroom, as well as your recognition of our welcoming arrival experience. It is especially heartwarming to hear that one of our reception team members offered to escort you to the elevator. Although you politely declined, your thoughtful recognition of her kindness means a great deal, and we will gladly share your encouraging words with our Front Office team. At the same time, we appreciate your constructive feedback regarding the occasional noise from other guests in the corridor and elevator lobby, as well as the changes to our in room amenities, including the welcome chocolate and hairbrush. As part of our sustainability initiatives, some amenities are now provided upon request to help reduce unnecessary waste while maintaining guest comfort. Your comments are valuable and will be shared with the relevant teams as we continue to balance sustainability with an exceptional guest experience. Thank you once again for your thoughtful feedback and for your continued support. We are truly grateful for your loyalty and look forward to welcoming you back to Pullman Bangkok King Power on your next visit to Bangkok. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for taking the time to share your wonderful feedback following your stay at Pullman Bangkok King Power. We are delighted to know that you enjoyed our delicious breakfast, found your room clean and comfortable, and appreciated the variety offered at our breakfast buffet. It is also a pleasure to hear that you enjoyed our modern fitness center and experienced a smooth check in process. At the same time, we appreciate your feedback regarding our wooden toothbrush. As part of our commitment to sustainability, we have introduced more environmentally friendly amenities, and we understand that they may not suit everyone's preferences. Your comments are valuable and will be shared with the relevant team as we continue to enhance both guest comfort and our sustainability initiatives. Thank you once again for your kind feedback. We look forward to welcoming you back for another enjoyable stay in the near future. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for your kind rating of 90 points and for your warm feedback. We are truly delighted to know that you had a very comfortable stay with us. It is especially rewarding to hear that you would like to return, and we sincerely appreciate your kind support. We look forward to welcoming you back to Pullman Bangkok King Power for another pleasant and memorable stay in the near future. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for your perfect rating and for sharing your wonderful feedback regarding your recent stay at Pullman Bangkok King Power. We are delighted to know that the hotel's location exceeded your expectations and that you found it more convenient than you had anticipated. It is always rewarding to hear when our guests enjoy both the accessibility of our location and their overall stay experience. We are especially pleased to know that you would like to stay with us again on your next visit. Your confidence and support mean a great deal to our team and serve as wonderful encouragement for us to continue providing memorable hospitality experiences. Thank you once again for your kind feedback. We sincerely look forward to welcoming you back again in the near future. Best regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for your kind feedback and for your high rating. We are pleased to know that you appreciated our convenient location. At the same time, we sincerely apologize for the inconvenience caused by the elevator wait time. We understand how this may affect your overall experience, and your feedback has been shared with the relevant team for review and improvement. Thank you once again for your valuable comments. We look forward to welcoming you back to Pullman Bangkok King Power in the near future. ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for sharing your detailed and kind feedback with us. We are truly delighted to know that you had a comfortable and pleasant stay during your business trip. It is especially rewarding to hear that you appreciated the cleanliness of our hotel, as well as the high level of hospitality provided by our team. We are also very pleased that you enjoyed our breakfast, particularly the quality and variety of the dishes. At the same time, we appreciate your feedback regarding the bathtub. While some of our room categories may not include a bathtub, we will certainly take your comment into consideration as we continuously look for ways to enhance our guests’ experience. Thank you once again for your valuable feedback. We sincerely look forward to welcoming you back again to Pullman Bangkok King Power on your next visit to Thailand. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for your kind and thoughtful feedback. We are delighted to know that you were satisfied with the attentive service provided by our team throughout your stay, not only in the lounge but in every interaction. It is also wonderful to hear that you found the access from the BTS convenient via the shopping mall and King Power Duty Free, and that your booking experience in Japanese was smooth. At the same time, we appreciate your valuable suggestion regarding the option to select additional charges for children during the reservation process. We understand that having this option available in advance would provide greater convenience, and your feedback will be shared with the relevant team for future improvement. Thank you once again for your kind comments. We look forward to welcoming you back to Pullman Bangkok King Power for another pleasant stay. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for your kind and detailed feedback. We are truly delighted to know that you chose our hotel for your daughter’s participation in the event at Aksra Theatre, and that you were pleased with our team’s service, as well as the room upgrade and late check-out arrangement. Your recognition of our staff’s professionalism is greatly appreciated and will be shared with the team as encouragement. At the same time, we understand your regret in not being able to fully enjoy the hotel facilities due to your busy schedule, and we sincerely hope that on your next visit, you will have more time to relax and experience all that we have to offer. Thank you once again for your kind support. We look forward to welcoming you back to Pullman Bangkok King Power in the near future. ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for taking the time to share such detailed feedback regarding your recent stay with us. We are pleased to know that you enjoyed the quiet environment, the quality of our breakfast, and the warm hospitality provided by our team. Your kind recognition of our restaurant reception staff is also truly appreciated, and we will be happy to share your compliments with them. At the same time, we sincerely thank you for your constructive suggestions. Your comments regarding the number of trash bins in the room, the availability of Japanese notices, and the difficulty in using LINE are very valuable. Please rest assured that we have shared your feedback with the relevant teams for review and improvement, as we continuously strive to enhance the comfort and convenience of all our guests. We are also glad to know that you appreciated our sustainability efforts, especially the wooden toothbrush. Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back to Pullman Bangkok King Power for an even better experience in the future. ZHAN FANJING (TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for your perfect rating and for your kind comments. We are delighted to know that you found the hotel clean, enjoyed the delicious breakfast, and were able to have a relaxing and comfortable stay with us. Your positive feedback is truly appreciated and serves as great encouragement to our team. We sincerely look forward to welcoming you back again to Pullman Bangkok King Power for another pleasant experience. ZHAN FANJING (TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for sharing your detailed feedback following your recent stay at Pullman Bangkok King Power. We are delighted to know that you enjoyed the wide variety of breakfast options, the clean and modern room, and the attentive service provided by our team. It is also wonderful to hear that you appreciated our convenient location close to the BTS and Airport Rail Link stations, as well as the nearby local eateries, street food stalls, small shopping plaza, convenience stores, and laundry facilities. We are pleased that these surrounding amenities added comfort and convenience to your stay. At the same time, we regret that the bathroom layout did not fully meet your expectations. Please kindly note that our bathroom is equipped with a sliding door design. Your feedback is valuable and will be shared with the relevant team for consideration as we continue to improve the guest experience. We also appreciate your recognition of our sustainability efforts regarding linen changes, as well as your positive comments about the iron provided in the room and the helpfulness of our staff. Thank you once again for your thoughtful review. We look forward to welcoming you back to Pullman Bangkok King Power for another pleasant stay in the future. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the drainage issue in the bathroom. We understand how important proper facilities are for a comfortable stay. Your comment has been shared with our Engineering team for inspection and improvement of the bathroom drainage system. Please rest assured that we take such feedback seriously as we continuously work to enhance the comfort and quality of our guest rooms. Thank you again for bringing this matter to our attention. We hope to have the opportunity to welcome you back to Pullman Bangkok King Power for a more pleasant stay in the future. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for sharing your kind feedback following your stay at Pullman Bangkok King Power. We are delighted to know that you enjoyed our peaceful environment and convenient location, which allows guests to easily access the city center while still enjoying a calm and relaxing atmosphere. It is also wonderful to hear that our team’s friendly service helped you have a restful and comfortable stay. Creating a welcoming environment where our guests can truly relax is always one of our priorities. We sincerely appreciate your feedback and very much look forward to welcoming you back again for another relaxing stay in the future. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for your wonderful rating and for sharing such a detailed and positive review of your recent stay with us. We are truly delighted to know that you had a highly satisfying experience at our Executive Lounge. It is especially rewarding to hear that you enjoyed the cocktail hour, the wide selection of wines, beers, spirits, and freshly prepared cocktails, as well as the quality and variety of the food offerings. We are pleased that the lounge experience exceeded your expectations and provided such an enjoyable and relaxing time. We are also glad that you found our location convenient, with easy access to both the BTS Skytrain and Airport Rail Link at PhayaThai Station, making travel to and from the airport and around the city smooth and efficient. The nearby convenience store is indeed helpful for quick purchases, and we are happy that it added to your comfort during your stay. Your kind and thoughtful feedback is greatly appreciated by our entire team at Pullman Bangkok King Power. We sincerely look forward to welcoming you back again for another memorable stay in the near future. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Dear Valued Guest First of all, please allow me to reply to you in English. Thank you very much for your kind feedback and for your positive rating. We are pleased to know that you had a comfortable stay with us. At the same time, we sincerely apologize for the delay you experienced during check in. Your comment has been well noted and will be shared with the relevant team for review, as we continuously strive to improve the efficiency of our service. We look forward to welcoming you back to Pullman Bangkok King Power for another pleasant stay with warm hospitality and Accor ALL benefits. Best regards, Emma Yang Assistant Welcomer Manager