プルマンバンコクキングパワー 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 3,005 件のレビュー

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ホテル所在地

プルマンバンコクキングパワー

8-2 Rangnam Road, Thanon Phayathai Ratchathewi, タイ
10400 バンコク
タイ

GPS:13.758866, 100.537526

アクセスと交通機関

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敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  3,005 件のレビュー

トリップアドバイザーの評価  4.5/5  3,797 件のレビュー

2024エクセレンス認証

室内が綺麗で清潔

お客さまの声 4.0/5

ヒ. ファミリー - 確認済みレビュー すべて

3泊しました。毎回ベットメイクが華麗で掃除もよくしてくれました。 カミソリと変圧器をレンタルできたのも良かったです。受付の対応が素晴らしかった。 朝食バイキングが良かったです。 次はより、高層階に泊まりたい

Dear Mr. O., こんにちは, Pullman Bangkok King Power でのご滞在に関するコメントをありがとうございます. First of all, please allow me to reply to you back in English. We are delighted to hear that you enjoyed the cleanliness of our rooms, the beautiful bed-making, and the excellent cleaning service during your 3-night stay. Your compliments about our reception staff are truly appreciated. We are thrilled that you enjoyed the breakfast buffet. We look forward to hosting you on a higher floor during your next visit. Best regards, Chennida (Jen) Welcomer Team Leader

広くて綺麗な部屋、豪華な朝食

お客さまの声 5.0/5

シ. ファミリー - 確認済みレビュー すべて

初めてのタイ旅行でしたが、ホテルが良かったので滞在全体的に満足できました。朝食のタイ麺料理は結局毎日食べました

Dear Mr. Akira S., こんにちは, Pullman Bangkok King Power でのご滞在に関するコメントをありがとうございます. First of all, please allow me to reply to you back in English. Thank you for choosing Pullman Bangkok King Power for your first trip to Thailand. We are delighted to hear that you enjoyed the spacious and clean room as well as the breakfast, especially the Thai noodle. Your satisfaction with your overall stay is our utmost priority. We look forward to welcoming you back for another exceptional experience. Best regards, Chennida (Jen) Welcomer Team Leader

朝食ビュッフェの豪華さ!

お客さまの声 5.0/5

匿名 ビジネス - 確認済みレビュー すべて

好立地で快適な滞在、朝食ビュッフェの豪華さはバンコク5指に入るクオリティー!

Dear Mr. K., こんにちは, Pullman Bangkok King Power でのご滞在に関するコメントをありがとうございます. First of all, please allow me to reply to you back in English. Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed our luxurious breakfast buffet and had a comfortable stay due to our convenient location. Ensuring a high-quality breakfast experience is part of our commitment to providing exceptional service. We look forward to welcoming you back on your next visit. Warm regards, Chennida (Jen) Welcomer Team Leader

Lack of staff procedures, staff need better training and lacks critical thinking skills

トリップアドバイザーの評価 3.0/5

Gerry_W_Reisenberger トリップアドバイザー認証口コミ

Unfortunately the overall experience of the above mentioned stay in the Pullman King Power Bangkok was quite mixed.

 Upon check-in, we were greeted by the checkin staff, who presented us with welcome drinks. Unfortunately these were the drinks that the previous guests checkin in had left behind, i.e. one glass that been drunk from was half empty and there was only 1 refreshing towel. We had to point that out to the staff, so that we received a “fresh” set (still with only 1 refreshing towel though, for 2 people checking in).

 There was no queue when we started the checkin procedure, yet it took the staff nearly 10 minutes to check in 2 people which is ridiculously long. My profile is on file with the Accor group, and I had already performed the self-registration online. So the only thing that was needed is to quickly scan our identity documents, take a credit card deposit and hand over the key cards. Should not take more than 2 minutes, maximum 4, but certainly not 10. The front desk staff really need to up their game and level of attention.

 The next day when waking up, we found a cockroach in our bathtub. I appreciate we are living in South East Asia, but to find a cockroach in an upper class hotel at the 17th floor is not what we would expect. We notified the front office staff who apologised and promised to take care of it. And indeed they did. But it should not happen to begin with. When we got back to our room, the cockroach was gone, and as a token of apology, there was a card and a nice fruit platter with freshly cut pineapple, mango and watermelon. A very thoughtful gesture - the only problem being, it had been put in our room uncovered - see picture. There was no cling wrap or anything else like a plate or bowl to cover it. So we don’t know how long it had been in the room. Not very hygienic (especially not when there potentially are cockroaches in your room!).

 Unfortunately this is not all. On our last full day before checkout (i.e. we would check out the next day), after a long day in town, we came back to our room around 5pm, only to find out that housekeeping had not been to the room yet. When we called the front desk, there was no apology, just an uninterested reaction “oh they’re on the way”. At 5pm? Sounds to me somebody forgot, and now are scrambling to correct it. To make it clear, we did not have a “do not disturb” or “skip this day” sign on our door.

 The next day on checkout, the staff did not even think to ask if everything went well, and if the service and experience had been ok. She just took the keys, and presented us with the bill. Shouldn’t it be standard procedure in a premium hotel to ask your guests if anything could be improved? Overall it feels like there is a lack of procedures, training, eye for detail and generally thinking things through in the hotel. I have since raised these issues with the hotel. The reason for the late housekeeping service was “because of the Songkran festival, so a delay in service is to be expected”. So I have to pay the accommodation fee, but I get reduced service in return? Additionally, if that is the case, why don’t you put a notice in each of the guest rooms, informing guests that there is a staff shortage due to the festival? Without that, it’s only normal that guests expect service as normal. As a token of compensation for the inconvenience, they then offered free massages in the hotel spa. And this again demonstrates there is no logical thinking of the staff: I raised the concerns after we had already checked out and returned home, which the customer service staff could see from the feedback form (check-in, check out date plus country of residence of the hotel guest). We don’t live in Thailand. So offering 2 free massages is rather pointless. When I pointed out the absurdness of their offer, a different solution was presented but it should not be needed. The only positive experience was the pool staff, who were friendly and attentive. For the rest, the overall stay was rather unimpressive and a very lacklustre experience. Notwithstanding the central location, probably not a hotel which I would recommend.

Dear Gerry_W_Reisenberger, Warmest greeting from Pullman Bangkok King Power. Please allow me to express my gratitude for sharing your thoughts on the experience that you had at Pullman Bangkok King Power and for assessing the level of service provided. I am deeply sorry that the overall experiences didn't meet your expectation. I will pass your concerns and opinions to the relevant department and our management team, it's very important for us to improve our service in the future. Once again, please accept our sincerest apology for all the inconveniences during your stay. We thank you again for sharing you feedback. Hopefully, we will have an opportunity to welcome you back soon at Pullman Bangkok King Power for another great experience. Sincerely, Emma Yang Assistant Welcomer Manager

April Bangkok holiday 2024

トリップアドバイザーの評価 5.0/5

jaltimari Couples - トリップアドバイザー認証口コミ

A very welcome oasis in the hustle a d bustle of Ba gkok. Excellent amenities, very comfortable room, and breakfast is first class with all the bases covered. Executuve lounge was a very welcome suprise. Wonderful and helpful staff. Would not hesitate to return.

Dear Khun Jaltimari, Thank you for sharing your positive feedback about your recent stay at Pullman Bangkok King Power. We are delighted to hear that you found our hotel to be a welcome oasis in the bustling city. It is great to know that you enjoyed our excellent amenities, comfortable rooms, and first-class breakfast. We are pleased that our Executive Lounge was a pleasant surprise for you. Our team is thrilled to receive your compliments, and we look forward to welcoming you back soon. Warm regards, Chennida (Jen) Welcomer Team Leader

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,634 件のレビュー 9/10 ロケーション
  • 1,847 件のレビュー 7.7/10 客室
  • 2,418 件のレビュー 8.9/10 サービス
  • 39 件のレビュー 6.7/10 インターネット
  • 994 件のレビュー 9.3/10 朝食
  • 841 件のレビュー 7.7/10 設備
  • 840 件のレビュー 8.2/10 清潔さ
  • 828 件のレビュー 8.2/10 雰囲気

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