VIE Hotel Bangkok - MGallery Collection 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 1,477 件のレビュー

VIE Hotel Bangkok - MGallery Collection - Image 1
VIE Hotel Bangkok - MGallery Collection - Image 2
VIE Hotel Bangkok - MGallery Collection - Image 3
VIE Hotel Bangkok - MGallery Collection - Image 4
117/39-40 Phaya Thai Road, Ratchathewi, Ratchathewi, 10400 バンコク, タイ

説明

ホテルのその他の情報

  • 当ホテルは、BTS Skytrainシステムとエアポートレールリンクの近くに位置しています。

  • 市内で最も人気の高いショッピング街サイアム地区は徒歩圏内です。

  • BTSスカイトレインに近く、エアポートリンクでスワンナプーム国際空港まで簡単にアクセス

  • ホテルの無料トゥクトゥク サービス

  • YTSB イエロー テール スシバー | バンコクのプレミアムお任せトップ 5。

当ホテルの客室

ホテル所在地

VIE Hotel Bangkok - MGallery Collection

117/39-40 Phaya Thai Road, Ratchathewi, Ratchathewi
10400 バンコク
タイ

GPS:13.750567, 100.532042

電話番号
ファックス +66 2 309 3838

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  1,477 件のレビュー

トリップアドバイザーの評価  4.7/5  5,247 件のレビュー

Misleading marketing

トリップアドバイザーの評価 1.0/5

Howie S トリップアドバイザー認証口コミ

I did not stay at VIE Hotel Bangkok – MGallery (but paid for it), as I left shortly after check-in due to misleading representations, particularly of the pool. The hotel images on the Accor’s app led in with their pool, utilising wide-angle / drone photography, which creates the impression of a spacious, well-designed leisure area. In reality, the pool is extremely cramped, poorly laid out, and feels like an afterthought, bearing little resemblance to how it is presented online. Access to a proper pool was important to me, and I had changed my booking based on these images. On seeing the pool in person, it was immediately clear that it did not meet the expectations set by the marketing. I returned the room keys within approximately 10 minutes and raised this immediately. Despite this — and despite having paid approximately £375 for the night — I was informed, after escalation to the front desk manager, that no refund would be offered, not even a partial one, even though I had not stayed in the room or used any facilities. The handling of the situation was disappointing. I was told, “You want to move just because of the pool?” — a dismissive remark that failed to acknowledge a legitimate concern about misleading visual representation. I was also surprised by how dated the hotel appeared (I had thought it was a new property based on their, again, misleading photos but this is an older property but this property actually opened in 2008). This review is shared in the hope that management reflects on the use of wide-angle imagery, value for money, and how guest concerns are handled when raised promptly and reasonably.

Dear Hau Wui S, Thank you for taking the time to share your feedback. We are truly sorry to learn that our pool and overall presentation did not meet your expectations and that this led to your early departure. We understand how important the swimming pool was to your stay, and we regret that the reality did not align with the impression created by our online images. Our team did their utmost to assist you during the short time you were with us, and their intention in asking further questions was simply to clearly understand whether the pool was the main concern, so that we could explore possible solutions for you. We sincerely apologize if this was perceived as dismissive or upsetting — this was never our intention. While refund decisions are subject to the booking terms and conditions, we are genuinely sorry that the outcome was not what you had hoped for and that you left feeling disappointed. Your feedback regarding guest expectations, communication, and presentation is highly valued and has been shared with our management team for further improvement. We truly appreciate your candid comments and hope we may have the opportunity to welcome you again and provide you with a much more positive experience in the future. Warm Regards, Nicolas Peth Group General Manager

Best experience

トリップアドバイザーの評価 5.0/5

PranshuN2 トリップアドバイザー認証口コミ

Best hotel experiwnce ever. Benz has been very very helpful and very pleasing. He made our stay great. Thank you very much.

Dear Pranshu N, Thank you so much for this glowing review! It is a delight to read that you have had a wonderful time at VIE Hotel Bangkok and we were able to make your stay an enjoyable one and especially glad that Benz could make a positive impression during you stay - He truly takes pride in coordinating memorable trips for our guest. We will be sure to share your kind words with him and our team. We can't wait to have you as our guest again for another superb experience. Warm Regards, Nicolas Peth Group General Manager

Best Service in Bangkok

トリップアドバイザーの評価 5.0/5

markusk275 トリップアドバイザー認証口コミ

My wife and I spent five wonderful days in Bangkok before continuing on to Koh Samui, and we chose the VIE Hotel based on its excellent reputation on TripAdvisor (ranked among the top hotels in the city). Our experience fully lived up to those expectations. While the hotel itself was exceptional, some of our most memorable moments were spent at the Piano Bar and the Michelin-starred Signature Restaurant. The food and drinks were outstanding, but what truly set these experiences apart was the extraordinary warmth, professionalism, and attention to detail shown by the staff. In particular, Nico and his wonderful team, Fah, Pete, and Ant, at the Piano Bar, as well as Das, the sommelier at Signature Restaurant, made our stay genuinely unforgettable. Their kindness, hospitality, and passion for service transformed an already excellent stay into something truly special. We would gladly return and highly recommend the VIE Hotel to anyone visiting Bangkok.

Dear Markus K, Thank you very much for your wonderful and detailed review. We are truly delighted to hear that your stay at VIE Hotel Bangkok fully lived up to your expectations and that you and your wife had such a memorable time with us before continuing your journey to Koh Samui. It is especially rewarding to know that your experiences at the Piano Bar and our Michelin-starred Signature Restaurant were highlights of your visit. Your kind words about Nico and his team — Fah, Pete, and Ant — as well as Das, our sommelier, mean a great deal to us. We will be sure to share your compliments with them, as they will be thrilled to know their passion and dedication made such a positive impact on your stay. Thank you for your heartfelt recommendation. We sincerely look forward to welcoming you back to VIE Hotel Bangkok for another unforgettable experience in the future. With Best Regards, Nicolas Peth Group General Manager

Recommended stay

トリップアドバイザーの評価 5.0/5

Kam Lun Y トリップアドバイザー認証口コミ

Excellent location, great service and staff. Generous sized rooms and special mention to Benz for his help in arranging the tuk tuk.

Dear Kam Lun Y, Thank you very much for your kind recommendation. We are delighted to hear that you enjoyed our excellent location, generous room size, and the great service from our team. A special thank you for mentioning Benz — we will be sure to share your compliments with him, as he will be very happy to know he made a positive impression by assisting with the tuk-tuk arrangements. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon. With Best Regards, Nicolas Peth Group General Manager

Lovely Hotel, wonderful room, very good location

トリップアドバイザーの評価 5.0/5

Cldyr トリップアドバイザー認証口コミ

Vie Hotel was a wonderful place to stay in after a long flight and a long day put walking around BKK. The beds were very comfortable, sheets were so heavenly especially after a tiring day of exploring. Service was good, prices of items for room service are reasonable. We also liked the free tuktuk service from the hotel going to the nearby malls like Siam Paragon, Central World. Will definitely stay here again when we come back. Location is prime, very near the malls! Although there aren’t a lot of local eateries around the area if you are into street food.

Dear Cldyr, Thank you very much for your lovely review. We are delighted to hear that VIE Hotel was a comfortable place to relax after your long journey and days of exploring Bangkok. It is wonderful to know that you enjoyed the comfort of our beds and linens, our service, reasonable room service pricing, and the complimentary tuk-tuk service to nearby shopping malls. We also appreciate your comment regarding the limited street food options in the immediate area, and our team is always happy to recommend nearby local eateries for guests who wish to explore more local dining experiences. Thank you for choosing to stay with us, and we sincerely look forward to welcoming you back again on your next visit to Bangkok. With Best Regards, Nicolas Peth Group General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,072 件のレビュー 9.4/10 ロケーション
  • 1,209 件のレビュー 8.4/10 客室
  • 1,471 件のレビュー 9.3/10 サービス
  • 5 件のレビュー 6.2/10 インターネット
  • 570 件のレビュー 9.2/10 朝食
  • 388 件のレビュー 8.8/10 料理
  • 376 件のレビュー 8.9/10 清潔さ
  • 142 件のレビュー 9.7/10 ウェルネス・温泉エリア

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