ibis Ambassador Seoul Insadong

I stayed here for several nights on 2 occasions. The staff is very good. I had some issues with the warm temperatures in the room and it appears to be a known problem. During my second stay the issue was fixed, I had another room with a new aircon and it was also cold outside which helped. The hotel is very conveniently located close to the old Hanok part of town, the Jongmyo shrine (Unesco World heritage) as well as the 2 main palaces everyone should visit when in Seoul. Across the road there is a labyrinth of bars, shops and restaurants which really is a nice area to discover. And finally, it is close to a few subway stations.

First time since they open hotel I live one situation like this. I ask to check AA. It is 27.....I asked to regálate they say it is not working well.....and I should open the window instead....it is the most stupid situation I ever had....no professional at all. I do not recommend at all. My last time here

The hotel was conveniently located near shops and restaurants, so there was easy access to go around and explore. We were also given late check-out which is standard for gold members, and it’s quite good that they were able to confirm this as early as check-in. The self-service laundry was also good as the machines can handle a huge load of clothes. We ran into several issues, however, during our stay. 1. Air conditioning was not working, so it felt like a sauna compared to the other rooms we booked. We informed front desk and we were told it was working (which wasn’t true) and after much discussion we were given a fan which spun very soft wind. After contacting front desk again, an engineer went to check our room and confirmed it really wasn’t working. We were only able to transfer the following day as it was already late. 2. Some rooms didn’t have foam in the sitting area. 3. We weren’t given bath towels. We were given small hand towels for taking a bath. 4. The shower booth was leaking orange goo which we suspect is rust. 5. We were told that the bar isn’t open during weekends so we couldn’t claim our welcome drink. This was debunked by another staff the following weekend morning. The location is really good so I am hoping they improve.

The beds are comfortable and the staff helpful but sad there is no more shuttle bus and the selection at breakfast was average and not like in the past. Rooms were a good size and water pressure was good with a hand holdable shower rose very clean.

Clean, decent sized rooms. Friendly, helpful staff. Decent breakfast buffet. Perfect location. Walking distance to palaces & Ikseondong hanok village. Multiple convenience stores around & plenty of restaurants & cafes. Only negatives are the unreliable wifi & the weirdly positioned toilet aimed towards the shower so one foot ended up in the shower while using it.