Hotel Sofitel Montevideo Casino Carrasco and Spa 5 estrelas

My first stay i this property was really amazing. This time we noticed an important delay in attending simple requests, the replacement of towells and bath robes was incomplete, and finally, and worst of all, the the sun deck furniture was in deplorable state, almost useless.What really got me mad was the fact that I made reservations through the site as well as the check in on line. Both times received and returning e-mail saying nothing to pay at the property. I heared the same when I got to the hotel, but at the check out I received an invoice to pay, and the attendant was almost rude when I asked more information.

Amazing property in a renovated old icon in front of the beach. Spacious and carefully decorated rooms. The service is great, what you would expect from a luxury hotel. Just some minor comments are that in the spa, the water temperature of the indoor pool was cooler than expected (which was not so comfortable), and some of the walls in the spa had maintenance issues (ie cracking paint and termination problems, which you would not expect from a 5 star location). The rest was great, the breakfast amazing, and the details from the service very appreciated.

I enjoyed a Deluxe room with water views along the Ramblas. The room was comfortable and the staff consistently went out of their way to make our stay comfortable and memmoriable. We were there over July 4th and received a thoughtful note commemorating the event, friendship between Uruguay and the US along with delicious cookies decorated with the US and Uruguay flags. Lovely thought and gesture. Spa was beautiful with a nice array of services. 1921 Restaurant was phenomenal. Highly recommend the Capelletti with herbed goat cheese and a garlic emullision . The casino supports gambling in USD and UYU and we won!! My only complaint was that water temperature in the shower went from steaming hot to cold and back all the time which was annoying. My preference would be to have the toilette room next to the bathroom sink instead of down the hall near the entrance to the hotel room but that may just be my US sensibilities talking. Highly recommend this hotel it is beautiful.

I stay at this hotel everytime business takes me to Montevideo. There are certainly other choices but the hotel, staff, food, services, and simply a beautiful place, can't beat this hotel. I recommend it without any reservations.

The hotel is beautiful in a great location. Excellent restaurants within walking distance. If you do not have to stay downtown, this is the location and hotel to stay. All the staff were great, but a special thank you to Romina at checkin and checkout (I felt like she was a family member always making sure everything was ok). The Mgr. Juan Martin Pena, excellent!!!!! He made great recommendations for restaurants and he and Romina personally made sure we were properly taken care of. I have stayed at Four Seasons, St. Regis’ and Ritz Carltons — the Service at the Sofitel was superior to all of them.

The Montevideo Casino Carrasco is a great hotel. The breakfast is very good. The suite in front of the sea has a magnificent view. The staff are amazing. Cost benefit is very good for Sofitel. I recommend and I will try to back soon. But if want to go to downtown and malls, you need a take a taxi. The restaurant is a bit expensive, but executive lunch on business days is cheaper with a nice food.

Excellent, there is nothing to say if not good things. The only problem is that they do not accept Diners and the sound of the room does not have the adapter for Iphone 7. But they are just details, all the rest, service, restaurant, reception architecture and location are amazing.

Spent a nice weekend with my family; hotel staff attention was great as expected (room rate was probably highest in the city) and building is incredible, though rooms could be further equipped (TVs, coffee machine).

I would recommend to stay in this hotel in Montevideo: very good location, excellent service, friendly and cooperative staff. We, me and my wife liked very much our stay in Sofitel Montevideo Casino Carrasco and Spa

We percived a very cool interection with staff. Absolutly no situation to demonstrate employee's kindness. The above questions are totally not aligned to Sofitel's guest expectations. The only thing that remains Sofitel's standard is the infrastructure.

This was our 2nd stay in this splendidly restored hotel from the early 19th century. We had a standard room on the 3rd level with beach view. Very nice and comfortable. The interiors well appointed,nothing missing. Arriving at the hotel by car is very easy .You can self park in the underground garage or give your keys to the valet boy.There is no formal charge for this,a tip will do. The restaurant has a well thought out menu with local and international cuisine and first class service. if you don't want to spend the night at the hotel,its still worth while just to visit the impressive Art Deco lobby and have a drink at the bar. Overall a very pleasant stay !

You can´t go wrong when you choose this hotel for stays, the quality of the service, the outstanding of attention of the Hotel is just unbelievable, world class best Hotel for far and very far at Montevideo !!!

This is a very, very nice hotel. The architecture of the hotel is part of the charm of this trip. The roons are very confortable and the services were very good . The hotel team is very polite and attentive. The hotel is located in a very nice neighborhood for walking. There are great restaurants on the street just behind the hotel. Although a bit far from tourist attractions (20 min) transport by taxi is very cheap and the hotel has an excellent transport service with the car and driver.

Poor service at this hotel. Staff at check out was indifferent at best if not a bit aggressive. Restaurant was closed for the duration of the stay and management did not bother to let us know. Rooms are ok but totally overpriced. The hotel is far from the city. Service is poor. Will not return and do not recommend it to others. Sofitel did not manage to keep up the standards at this historic property. It is a pity really.

This is en excellent mixture of new and old when the latter was meticulously restored and improved up to modern standards, high ones too, in this particular case. The property, however, deserves a better destiny and more customers to enjoy it. location is probably it's only downturn: Uruguay itself has very little (gently put) to offer to an international tourist; Montevideo is nice in it's better parts but totally lacks character and sights; the suburb where the hotel is located is probably one of the best in the city but that's where it ends; the beach looks nice but mind that it is not the ocean but Rio de La Plata with its brown waters - going into that kind of water is out of the question. The staff do their best to compensate for that: with a great deal of self-respect but kind, attentive, lots of humor and professionalism, integrity and honesty - the latter goes for all the locals we met, such a welcomed change after Argentina! All in all - the best hotel if you have to stay in/close to Montevideo.