Sofitel Montevideo Casino Carrasco and Spa

Sofitel Montevideo Casino Carrasco and Spa 5 stars

TripAdvisor rating 4.5/5 1,369 reviews

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Description

Hotel extras

  • The most luxurious hotel in Montevideo

  • The most exclusive part of the city

  • Relaxation and well-being

  • Exclusive restaurant

  • Spa with indoor and outdoor swimming pool

Hotel location

Sofitel Montevideo Casino Carrasco and Spa

Rbla Republica de Mexico 6451
11500 MONTEVIDEO
Uruguay

  • By plane

    CARRASCO At 15km / 9 miles

  • By plane

    GRAL. CESAREO L.B At 15km / 9 miles

  • By boat

    MONTEVIDEO PORT At 19km / 12 miles

GPS:-34.890555, -56.055278

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT 1921

With a wonderful view of the beach and neighborhood of Carrasco, Restaurante 1921 offers a creative gastronomic proposal that combines our outstanding signature cuisine with local and organic products.

Our accommodation(s)

The hotel offers 93 rooms and 23 suites, with six different room categories and room sizes that range from 377 sq. ft (35 m2) to 1722 sq. ft (160 m2). Stunning views overlook the Río de la Plata or the lush green surroundings of the district of Carrasco.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  1,369 reviews

The place to be

TripAdvisor rating 5.0/5

Jean M Business - TripAdvisor review

Excellent location in Carrasco, minutes away from the airport, with the unlimited Rambla and the beach right across the street! Ideal for early morning runners. And at decent distance from the different business centers.

Bonjour Mr. Jean M, thank you very much for your kind feedback! We are glad you have enjoyed our excellent location in Carrasco and the unforgettable "rambla". We hope you have enjoyed a "magnifique" Christmas and wish you a Happy new year!! See you in 2020! Best regards, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Awesome Hotel in Montevideo

TripAdvisor rating 4.0/5

fabioa411 Couples - TripAdvisor review

really nice staff, from the desk/concierge till restaurant.... all staff members are fantastic... quality of the food and drinks are outstanding... nice Hotel area! needs improvement on cleaning services...

Bonjour Mr. Fabio A, First of all, we would like to apologize for the delay in the response, which was due to a problem in our system. We would have liked to have been able to send our feedback before, but it was not possible We really appreciate your great review about Sofitel Montevideo Casino Carrasco & Spa. We will share your comments with all our staff. We are glad you also enjoyed the hotel area. Theri is no doubt that "Carrasco" neiborhood is one of the most beautiful areas in Montevideo. All the Sofitel ambassadors will be very happy to welcome you again! Best regards, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Excellent accommodations, very reasonable rates!

TripAdvisor rating 5.0/5

Henry W Couples - TripAdvisor review

We enjoyed breakfast dining and use of extensive pool, exercise and spa facilities at the hotel. We were also happy with easy access to excellent restaurants nearby, and used taxis to tour the old city, parks, museums and the waterfront market.

Dear Henry W Thank you very much for sharing your experience with all Tripadvisor readers. The beauty of our hotel is due to the architecture of the ancient hotel built in 1921. We strive to maintain the french style but also incorporating some contemporary decorations in order to give our building a sophisticated atmosphere. All our staff will be pleased to know that your stay with us was memorable and we will be delighted if you decide to come back to Montevideo. Sincerely, Rodrigo Tanco Lobby Experience Manager

The Front Reception Staff Earn this Rating.

TripAdvisor rating 4.0/5

Jevanx Friends getaway - TripAdvisor review

The Front of House Staff were exceptional on an international standard. Each one I dealt with.I was particularly impressed with the local greeting from my home country on arrival by the young man, and his colleague the female with brown hair,They were a welcome pleasure after travelling.They really did make the stay worth it, unfortunately other than them, there were a few areas that did not live up to that same service.SO SPA:Advertise deep tissue massage however had no staff well we were there could do a deep tissue massage, instead of advising us they proceeded to give us relaxation massages. I gave the benefit of the doubt until my friend came out complaining the same.The temperature of the Wet Room Sauna is far cooler than it should be.The temperature of the pool inside the hotel is only slightly to cool.The outdoor furniture fittings through out the hotel need maintenance, every single outdoor chair or lounger I used was broken in some way over the whole stay.The room service food was far from desirable, after ordering once we decided not to do room service again.The restaurant 1921 we only dined in for breakfast. There is nothing wrong with it. But probably for the cost in USD it lacks what many 3-4 stars have for a lower price, of having a chef make omelettes and eggs any style etc.We did not try 1921 for dinner. After our room service experience and “decent” breakfast experience, we decided the prices were unlikely to be worth the value of the food. In saying this we simply don’t know as did not dine.Instead we went to a restaurant 2 min walk down the road called “Garcia” and enjoyed the Baby Garcia Steak three nights in a row. Phenomenal! The atmosphere and meals definitely worth walking down the road for.The city is a good 20 mins away and we realised after the second day that where we should have been was Punta del Este, in saying that we were seeking sun and beach, as ppposed to historic and heritage.The Sofitel building itself is absolutely beautiful, and almost looks like the back drop of a movie set. The hotel upgraded me to suite 408, as part of having a high tier membership with Accor. The view in this suite was stunning of both the sunset and ocean/beach.The casino provided great entertainment as was open until 6am which meant with jet lag we had something to do!We found it tastier eating downstairs in the casino than the hotel itself.The reception staff avoided me being upset about anything serious.

Bonjour Mr. Jevanx, Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco And Spa. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences. We will also appreciate your comment regarding the Front Desk staff. I am sure they will be very happy and proud for making you feel welcome. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please, don´t hesitate in contacting me in your next visit to Uruguay. Best regards, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Dream stay

TripAdvisor rating 5.0/5

Whitecardiol Families - TripAdvisor review

A dream hotel with amazing architecture and atmosphere. Restored accurately. Very kind service. Restaurant with great sensations. Privileged location a a noble neighborhood, facing the sea.Highly recommendable.

Bonjour Mr. Wilmar, Thank you very much for sharing your experience with all Tripadvisor readers. The beauty of our hotel is due to the architecture of the ancient hotel built in 1921. We strive to maintain the french style but also incorporating some contemporary decorations in order to give our building a sophisticated atmosphere. We will share your comment with all our team, especially with the Restaurant staff. All our staff will be pleased to know that your stay with us was memorable and we will be delighted if you decide to come back to Montevideo. Best regards, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

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