客户意见评级 (ALL 评级) 4.4/5 10,690 评论
酒店获得了 Clifton Environmental 的 ALLSAFE 认证
144 modern guest rooms with connecting rooms available
提供 3 间设施齐全的会议室和免费不限时无线网络
酒店参加 Planet 21 计划，积极推动酒店业可持续发展。
With Marco's Italian heritage, the New York Italian brings a twist on traditional Italian cuisine by combining the taste of America with inspirational flavours from the Mediterranean. Simple food done well.
从 办理登记入住手续 - 从 办理退房手续
酒店的144间客房为客人提供丰富的住宿选择，包括经典房、尊享房、套房、连通房和五间适合残疾人士的客房。 所有客房均为无烟房，提供 WIFI 上网、全天候客房服务、吹风机、保险箱、熨衣设施、可收看国际频道的纯平电视、免费洗浴用品、茶和咖啡器具。
来自 100% 认证入住过我们酒店客人的评论发现更多
A very good choice
421wojciechl 04/11/2021 经 TripAdvisor 认证的评论
A very good location with a short distance to the numerous restaurants / bars. A typical Accor four stars hotel with a good and very friendly service. I would like especially thank Baiba for her courtesy.
Left disappointed and let down this time
338sharone 19/08/2021 经 TripAdvisor 认证的评论
Having previously stayed in the Mercure London Bridge we decided to rebook for a re-arranged birthday celebration weekend. After our experience this time, we will not be re-booking at this hotel. The room was sub-standard with stains on cushions and throws. There was a serious lack of toiletries and other complementaries you would expect to see in a four star hotel with one small tube of shower gel and one small tube of shampoo between two people. There was no bottled water available in the room. Breakfast was a shambles with many breakfast items missing. No fresh fruit and granola for breakfast, just children's boxed cereals available. Definitely felt like the Accor group have started to make cut backs in the wrong areas as this will only lead to dis satisfied customers.
Good - but no parking (despite being told there was)
388neilc 09/08/2021 经 TripAdvisor 认证的评论
Overall the hotel was very good and in a good location right on the Jubilee line, the rooms were fairly spacious, breakfast was good and the staff were attentive. My only negative really is that I rang a few weeks before checking in to confirm the booking and what the bed situation was as I’d traveled to London with my children, when I called I asked about parking and was told that there were 6 spaces at the rear of the hotel which were allocated on a first come first served basis, if they were full their sister hotel down the road had parking. All fine. When I arrived at the hotel I was told that there was no longer parking there and hadn’t been from several months, despite been told a few weeks previously that there was. I asked about alternative parking and was sent to the Novotel down the road. I rang the Novotel when I got there to ask where the car park entrance was as it wasn’t obvious, one of the hotel staff came out to direct me. I then drove to the car park to find it was full, I rang the Novotel again to ask about parking and was told that it was full unless I’d booked a reserved space. Not helpful at all. I then had to spend the next hour driving around London trying to find a space nearby. This is the only negative I have about the hotel and suggest it’s something that guests are advised of when booking/checking in.
Wonderful stay in a clean, funky, yet quiet hotel
hayessusie 28/07/2021 经 TripAdvisor 认证的评论
Loved staying here and this is the second time we have, due to the manager Joe who is amazing! Cannot do enough for you and makes you feel so welcome. All the staff are courteous and so helpful. We stay all over the country but we love this place. Cannot fault it from the ambience, the food, the cost or the comfy room !
Great hotel just over the river Thames
richard a 27/07/2021 经 TripAdvisor 认证的评论
This hotel and location were a great discovery (we live in East Anglia so would not normally consider accommodation south of the river Thames). It's located close to the Globe Theatre & Tate Modern and a short walk from Borough Market & The Shard. From the hotel, it was a short walk over the Millennium bridge to St Pauls, and via the river bank and Jubilee bridges to Trafalgar Square, Strand & Covent Garden. Oxford Street was less than an hours walk.
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