ibis budget Brussels South Ruisbroek 2 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 825 件のレビュー

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Vorstsesteenweg 100, 1601 RUISBROEK, ベルギー

説明

ホテルのその他の情報

  • 7 km from the city heart of Brussels

  • Large take away offer

  • Free Wifi in the entire hotel

  • Private parking

  • 5 minutes walk to train station

当ホテルの客室

ホテル所在地

ibis budget Brussels South Ruisbroek

Vorstsesteenweg 100
1601 RUISBROEK
ベルギー

GPS:50.793539, 4.299195

電話番号
ファックス +32 2 331 19 16

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • 全館禁煙

2 朝食

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  825 件のレビュー

トリップアドバイザーの評価  3.6/5  746 件のレビュー

Awful! Avoid if you have young children

トリップアドバイザーの評価 1.0/5

Chloe S ファミリー - トリップアドバイザー認証口コミ

We arrived in the evening and checked in with no issues — 4 adults and an 11-month-old baby, with 2 rooms booked. The rooms were basic as expected, but also dirty and unsanitary. Under the beds there was visible dirt, and there was even chewing gum stuck underneath the bunk bed above the double bed. The toilet was essentially a cupboard with a motion-sensor light that switched off after about 20 seconds, meaning you had to get up mid-use to reactivate it. Both rooms had this issue. The air conditioning also didn’t work, which was a big problem as it was around 30°C during our stay. Because we had a baby who is crawling and exploring, the dirty floors made it unsafe to stay. We raised the concerns with reception and were offered new rooms, but as both of our original rooms had the same problems, we didn’t feel confident moving all of our belongings (and baby gear) for the issues to remain. We decided to book another hotel for the same night. At reception, we were told a refund would be arranged if we emailed management. However, after many emails, the refund was refused on the basis that the rooms were “clean” (which they were not). ALL.com, who we booked through, have been trying to contact the hotel on our behalf, but the hotel is now ignoring them entirely. Overall, this was a very poor experience — unhygienic, unbearably hot, and not family-friendly. We would not stay here again.

Dear Chloe Thank you for taking the time to review your recent stay at our hotel. We sincerely apologize that your experience fell short of our usual standards in multiple aspects. While we strive to maintain impeccable cleanliness through daily housekeeping, we regret this wasn't reflected during your stay. Our team is always available to address immediate concerns through our 24-hour reception service. Regarding temperature control, our rooms feature individually adjustable air conditioning complemented by available fans. We're sorry this didn't provide adequate comfort during the warmer weather. For future visits, our ground floor sun terrace offers alternative relaxation spaces. We would like to clarify that our rooms are regularly inspected and are generally very clean. In your case, we had offered alternative rooms, which we believe would have met your expectations, but unfortunately, you declined this solution. As a result, we cannot consider a refund. Your experience helps us improve our processes while maintaining our commitment to straightforward booking policies. We certainly hope that we can welcome you back again. Best regards, Ibis Budget Brussels South, Reception

More Like a Budget Hostel

トリップアドバイザーの評価 2.0/5

hazinbint トリップアドバイザー認証口コミ

I would describe this place more as a cheap hostel or youth accommodation rather than a hotel. The staff was friendly and smiling, but the cleanliness left much to be desired. Breakfast was definitely not worth the price. This type of accommodation is clearly intended for a different kind of clientele. We were looking for something close to Nemo33, but next time we’ll definitely stay elsewhere.

Dear Guest, We appreciate you taking the time to share your feedback about your stay with us. We are delighted to hear that our team members provided welcoming service during your visit. However, we are sorry that your stay did not fully meet your expectations. Please accept our sincere apologies regarding the maintenance standards you encountered. Our housekeeping team is always available to promptly address any concerns during your stay. As for the morning meal, we offer both a complete continental breakfast buffet and an express option to cater to different preferences and budgets. We hope you will give us another opportunity to serve you better in the future. Best regards, Ibis Budget Brussels South, Reception

会場に近く便利

お客さまの声 4.5/5

Jjj ファミリー - 確認済みレビュー すべて

会員だと駐車場が半額で助かった。朝食も十分なバリエーションがあった。

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. We truly appreciate your positive remarks about your stay at ibis Budget Brussels South Ruisbroek. We are delighted that you found the parking discount for members beneficial and the breakfast options varied and satisfying. Our efforts to provide value and variety are important to us, and we're glad they contributed to your experience. However, we apologize for the inconvenience you encountered with our application and website. We understand that clarity and ease of use are essential, and we're addressing these issues to ensure a more seamless experience for our guests. Additionally, we regret any confusion regarding the breakfast pricing and the family plan discrepancy. These matters are under review for improvement. Lastly, we are glad to hear that the proximity to the venue added convenience to your visit. Our location, although on the outskirts of Brussels, is indeed chosen for its easy access to various attractions and transportation options. We hope to have the occasion to welcome you back. Best wishes, The entire team really hope we can welcome you back on a future occasion. Kindest regards, Juan CORBEAU, General Manager

Basic yet comfortable and clean

トリップアドバイザーの評価 3.0/5

DruffTravel トリップアドバイザー認証口コミ

So it is what is says on the can basically, I is budget. The best way to describe it is good standard student accommodation. The hotel is 2 stops away from Brussels Midi and from the train station a maximum 5 minutes walk - very convenient. However it's worth noting the trains are c. Every half an hour and not 24 hours a day. The Uber then becomes a necessity to/from Brussels. Upon checking on the receptionist was very nice and efficient. To the right of reception is the breakfast room and to the left a coffee machine and some purchasable food/drink items. En-route to the room it is evident this hotel is very tired and budget. I would imagine the hotel does not see such profits from its rates to justify a refurb. Now to be clear the room was very comfortable and clean, it's just basic. There is nothing about it that is mid level or luxury but for those on a budget it is ideal!

Dear Danio, Thank you for taking the time to share your review. We are pleased that you found our accommodations to be comfortable and our premises consistently maintained to a high standard of cleanliness. It's also great to hear that our reception team's efficiency contributed positively to your experience. However, we acknowledge your observations regarding the hotel's appearance and understand that while our budget-friendly options meet many travelers' needs, it may not fulfill all expectations for refurbishment. We appreciate your honest perspective and take it into consideration for our ongoing efforts to provide a satisfactory stay within the possibilities of our budget hotel concept. Finally, we are delighted that our location was convenient for your travels and that our proximity to public transport options facilitated your exploration of Brussels. We hope we will have the opportunity to see you again in the future. Best regards, Juan CORBEAU, General Manager

Good price, standard ibis, under 10 minutes from train

トリップアドバイザーの評価 4.0/5

hkg2009hkg トリップアドバイザー認証口コミ

It's less than 10 minutes' walk from Ruisbroek station, which is on the S2 line just 2 stops from Midi station. There is a Carrefour Express supermarket right outside the station if you need some pastries, snacks, and drinks. The room is like a standard ibis - functional and reasonably spacious. The room was clean although some scruff marks where the wall meets the floor show their age. Windows can open and the heating was strong! Strangely, my room's lights turn on automatically during the night even after I had turned them off, but otherwise I had a very pleasant stay and saved a bit of money while not being too far from Brussels. If you want to head to Ghent or Bruges for a day trip, you can buy a single ticket from Ruisbroek to either city on the Belgian railways website. To get into Brussels, you can buy a Brupass XL which allows unlimited travel for an hour after activation, which includes the metro and buses.

Dear Guest, Thanks for your review about our hotel. We are delighted that you found our hotel to be a good value and appreciated its proximity to Ruisbroek station, making your travel to and from the city convenient. It's great to know that the nearby amenities, such as the Carrefour Express, added to your comfort during your stay. However, we regret to hear about the issue with the room's lights turning on unexpectedly during the night. We understand how important an uninterrupted night's sleep is and apologize for any inconvenience this may have caused. Nonetheless, we're pleased that you enjoyed the functionality and reasonable space offered in our rooms, as well as the cleanliness and effective heating system. The ability to open the windows for fresh air is another aspect we are glad you liked, ensuring a comfortable room environment. We are hoping to welcome you back in the future. All the best. Juan CORBEAU, General Manager

との提携 TripAdvisor

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